Care Coordinator II

As a Care Coordinator, you will serve as a key resource for members, caregivers, and providers to facilitate comprehensive care plans and ensure continuity of service. Your day-to-day will involve conducting member outreach, performing health assessments, managing referral queues, and connecting members with essential community programs and disease management resources. Working in a supportive team environment, you will accurately log interactions in TruCare and resolve member inquiries with care and efficiency. The ideal candidate brings 1 to 2 years of healthcare experience, excels at multitasking across diverse priorities, learns new systems quickly, and demonstrates meticulous attention to detail. Responsibilities: • Coordinate care activities and connect members to community resources, care managers, and disease management programs based on individualized care plans. • Conduct member outreach, perform care screenings and assessments, and educate members on available benefits and support services. • Facilitate seamless communication between care managers, healthcare providers, and members/caregivers to ensure continuity of care. • Manage referral queues and process timely referrals to internal teams and community-based organizations.| • Document all outreach, member progress, and assessments accurately in TruCare in compliance with state and regulatory standards. • Maintain target performance standards for daily productivity, outreach completion, and documentation quality. Skills & Qualifications: • 1–2 years of related experience in care coordination, healthcare administration, or patient outreach • Hands-on experience with healthcare documentation systems (TruCare or similar EMR/CRM preferred) • attention to detail with high accuracy in regulatory recordkeeping • Proven ability to multitask and manage competing deadlines in a fast-paced environment • Fast learner with the agility to master new workflows, policies, and health resources • Exceptional verbal and written communication skills with a member-first mindset

salary: $22.99 - $23 per hour shift: First work hours: 8 AM - 5 PM education: High School

Responsibilities

• Coordinate care activities and connect members to community resources, care managers, and disease management programs based on individualized care plans.
• Conduct member outreach, perform care screenings and assessments, and educate members on available benefits and support services.
• Facilitate seamless communication between care managers, healthcare providers, and members/caregivers to ensure continuity of care.
• Manage referral queues and process timely referrals to internal teams and community-based organizations.|
• Document all outreach, member progress, and assessments accurately in TruCare in compliance with state and regulatory standards.
• Maintain target performance standards for daily productivity, outreach completion, and documentation quality.

Skills

• Detailed oriented
• multitask
• Fast learner

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.