Care Coordinator II

Are you an empathetic, organized communicator looking for an impactful work-from-home role where you can help members navigate their health journeys? We are seeking a dedicated Care Coordinator to join our collaborative, mission-driven team in Florida! Save time and money by ditching the daily commute while supporting members across Tampa, Orlando, and Fort Lauderdale from your home office.

In this vital role, you will connect members with essential medical and community services to enhance health outcomes and overall member experience. Working Monday through Friday, 9:00 AM to 6:00 PM EST, you will conduct proactive outreach, assist with basic service assessments, manage care queues, and document interactions accurately in TruCare. You will coordinate closely with care managers, practitioners, and community organizations to resolve inquiries, accommodate care plan updates, and educate members on available benefits. If you bring 1 to 2 years of related experience, strong multitasking skills, and a passion for member advocacy in a fast-paced environment, this contract opportunity provides an ideal setting to grow your career.

salary: $22.95 - $23 per hour shift: First work hours: 9 AM - 6 PM education: High School

Responsibilities

Position Summary:

Coordinate care activities, conduct member outreach, process service referrals, and support resource navigation to facilitate continuity of care.

Key Responsibilities:

• Conduct outbound member calls to complete assessments and identify care management needs.
• Document outreach, care plans, and member updates accurately within TruCare.
• Process care management referrals and connect members with community-based resources.
• Respond to member and provider inquiries regarding service plans and benefit education.
• Partner with care managers and clinical teams to ensure seamless service delivery.

Requirements:

• High School Diploma or GED equivalent required.
• 1–2 years of experience in healthcare care coordination, member outreach, or medical office support.
• Proven ability to multitask and learn proprietary software systems quickly.
• Strong written, verbal, and interpersonal communication skills.
• High attention to detail and documentation accuracy in a remote workspace.

Skills

• Google for Business Suite
• Multi-tasking
• Prioritizing
• Written Communication

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.