Care Coordinator II

In this role, you will serve as the frontline champion for preventive health, conducting outbound outreach to educate members and close critical care gaps including well-child visits, postpartum care, diabetes (A1C) screenings, and breast cancer screenings. Day to day, you will handle outbound calls, assist members with provider scheduling, coordinate vital social determinants of health (SDOH) community resources, and maintain detailed documentation. Success in this position is measured by outreach productivity, call quality, member engagement, and timely care coordination. If you bring a background in healthcare or community outreach, excel at building quick rapport over the phone, and thrive in an independent, remote work environment, this is the opportunity for you. Responsibilities: Conduct outbound calls to educate members on preventive care initiatives and close gaps in care (well-child, postpartum, A1C, and breast cancer screenings). Guide members through healthcare navigation, coordinate community and SDOH resources, and schedule provider appointments. Accurately chart member interactions and update records in real time across multiple healthcare documentation systems. Manage follow-up outreach workflows and meet key performance goals for member engagement, documentation quality, and productivity. Qualifications & Skills: 1–2 years of experience in outbound healthcare outreach, member advocacy, or clinical care coordination (general call center experience alone will not qualify). Proven track record of provider appointment scheduling and connecting patients to community resources. Demonstrated ability to document/chart accurately in multi-system electronic records while actively speaking with members. verbal and written communication, active listening, and rapport-building skills. Reliable work history in remote or contract environments with a proven track record of assignment completion. Compatible smartphone meeting updated security specifications

salary: $21.99 - $22 per hour shift: First work hours: 8 AM - 4 PM education: High School

Responsibilities

Conduct outbound calls to educate members on preventive care initiatives and close gaps in care (well-child, postpartum, A1C, and breast cancer screenings). Guide members through healthcare navigation, coordinate community and SDOH resources, and schedule provider appointments. Accurately chart member interactions and update records in real time across multiple healthcare documentation systems. Manage follow-up outreach workflows and meet key performance goals for member engagement, documentation quality, and productivity.

Skills

• Outbound call
• Accurate documentation
• Appointment scheduling

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.