Care Coordinator

Are you a compassionate, customer-focused professional looking for a rewarding, fully remote healthcare opportunity? We are seeking a dedicated Patient Access Care Coordinator to join our team!

In this role, you will help specialty pharmaceutical patients navigate healthcare barriers, ensuring they can access, afford, and maintain life-changing therapies. Working a assigned 8-hour shift between standard business hours (Monday through Friday, 7:00 AM – 8:00 PM CST), you will handle inbound and outbound calls, assist with referrals and applications, and answer patient or physician inquiries. You will build trusting relationships, investigate insurance coverage, resolve payer issues, and enter detailed records into proprietary software while maintaining a high level of empathy and professionalism. If you bring strong customer service skills, computer literacy, and a passion for helping others, this position offers an ideal environment to showcase your talents.

salary: $19.99 - $20 per hour shift: First work hours: 8 AM - 5 PM education: High School

Responsibilities

Position Summary:

Coordinate patient access for specialty pharmaceuticals, handling inbound/outbound calls, resolving payer inquiries, creating accurate referrals, and maintaining detailed records in CRM software.

Key Responsibilities:

• Answer inbound and outbound calls to address patient and provider inquiries with a one-call resolution mindset.
• Create and complete patient referrals and coverage applications while managing accounts from intake through approval.
• Investigate and resolve patient or physician inquiries regarding insurance benefits and coverage status.
• Record detailed notes accurately in proprietary software during telephone interactions.
• Identify, document, and report Adverse Events in accordance with mandatory regulatory timeframes.

Requirements:

• High School Diploma or GED required; 1–3 years of customer service or call center experience preferred.
• Familiarity with Medicare, Medicaid, commercial insurance, or pharmacy benefit practices preferred.
• Robust computer skills, including data entry proficiency and MS Office application experience.
• Dedicated remote workspace with hardwired high-speed broadband internet (15 Mbps download / 5 Mbps upload minimum).
• Full availability for assigned shifts and mandatory on-camera virtual training (8:00 AM – 5:00 PM CST).

Skills

• Managed Care
• Patient Care Coordination
• Vendor Management
• Google for Business Suite
• Problem Solving

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.