Care Coordinator

We are seeking friendly, empathetic problem-solvers to join our team as Remote Patient Support Representatives. In this role, you will be the supportive voice guiding patients through their accounts - from initial contact and referrals to final resolutions. Save time and money by ditching the commute and working from your own dedicated home office! Responsibilities Handle inbound and outbound calls, investigating and resolving patient or physician inquiries with a one-call resolution mindset. Process patient referrals, create applications, and steward accounts from initial contact to final approval or denial. Enter detailed information into proprietary software and transcribe accurate notes while conversing with callers. Report adverse events accurately and within required timeframes. Provide an empathetic, supportive experience while controlling conversations and educating patients. Qualifications & Skills High School diploma or equivalent required; 2-4 years of related customer service experience preferred. Ability to type a minimum of 40 WPM and seamlessly navigate video conferencing tools (Teams, Zoom). Familiarity with Medicare, Medicaid, and commercial insurance billing methods is highly preferred. multitasking abilities, attention to detail, and time management skills in a high-volume environment. Remote Requirements & Schedule Schedule: Monday-Friday, 10:00 am - 7:00 pm CT (Mandatory training: 8:00 am - 5:00 pm CST). Workspace: Must maintain a dedicated, private, and distraction-free home work environment. Internet: Must provide secure, high-speed broadband internet (DSL, Cable, or Fiber) hardwired to the router. WIFI, cellular, dial-up, and satellite are NOT accepted. Speeds: Minimum 15Mbps download / 5Mbps upload / 30ms maximum ping rate. Equipment: A surge protector with Network Line Protection is required for company-issued equipment.

salary: $19.99 - $20 per hour shift: First work hours: 8 AM - 5 PM education: High School

Responsibilities

Handle inbound and outbound calls, investigating and resolving patient or physician inquiries with a one-call resolution mindset. Process patient referrals, create applications, and steward accounts from initial contact to final approval or denial. Enter detailed information into proprietary software and transcribe accurate notes while conversing with callers. Report adverse events accurately and within required timeframes. Provide an empathetic, supportive experience while controlling conversations and educating patients.

Skills

• multitask
• Type 40 WPM
• communication skills

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.