Care Coordinator

In this vital role, you will be the compassionate voice guiding patients and healthcare providers through the enrollment and treatment journey. From resolving questions about access status to handling outbound check-ins, your work ensures patients receive the timely care and therapy they need. You will thrive in a collaborative, supportive virtual setting where quality care and clear communication take center stage. We set you up for long-term growth with comprehensive, paid virtual training and provide all the computer hardware and technical equipment you need to succeed. Key Responsibilities: • Guide patients and healthcare providers through intake, referrals, and program enrollment • Accurately document case notes and verify patient records in proprietary CRM systems • Place outbound calls for patient check-ins, appointment confirmations, and journey updates • Provide supportive, empathetic service while managing call pace and caller questions Qualifications & Requirements: • High school diploma or GED required; 2–4 years customer service or call center experience preferred • Minimum typing speed of 40 WPM with real-time documentation skills • Proficiency in MS Office and video meeting platforms (Teams, Zoom) • Experience in healthcare, insurance billing, or pharmacy operations is a plus • Dedicated, quiet home office with a hardwired broadband connection (min 15 Mbps download / 5 Mbps upload; ≤30ms ping; no Wi-Fi or cellular) • Computer equipment and peripherals provided by the company

salary: $19.99 - $20 per hour shift: First work hours: 7 AM - 7 PM education: High School

Responsibilities

• Guide patients and healthcare providers through intake, referrals, and program enrollment
• Accurately document case notes and verify patient records in proprietary CRM systems
• Place outbound calls for patient check-ins, appointment confirmations, and journey updates
• Provide supportive, empathetic service while managing call pace and caller questions

Skills

• 40 WPM Typing
• MS Office
• insurance billing

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.