Call Handling Specialist

Position Overview you will review and transcribe inbound and outbound calls from patients and healthcare providers. You will ensure that adverse events are accurately identified, and documentation is in strict order with regulatory guidelines. The ideal candidate will have excellent listening skills, medical terminology knowledge, and a Certified Medical Transcriptionist (CMT) designation. You must possess a private, distraction-free workspace and your own hardwired high-speed internet for this opportunity; we will provide the necessary computer and technology equipment. If you enjoy ensuring quality, have a sharp ear for detail, and have the ability to maintain professionalism in all situations then this role will be perfect for you. Responsibilities Transcribe inbound and outbound calls from patients and healthcare providers accurately and within established time frames. Perform quality review of adverse events prior to submission. Ensure all documentation strictly follows regulatory guidelines. Identify call trends and training needs from transcription opportunities and escalate appropriately. Maintain a steady, appropriate work pace within a dynamic, integrated task team. Skills & Qualifications High School diploma or GED required (technical certification or degree preferred). 2+ years of transcriptionist, quality review, and/or call center experience preferred. Certified Medical Transcriptionist (CMT) strongly preferred. knowledge of medical terminology and customer care processes. Proficient in Microsoft Office with exceptional listening, time management, and prioritization skills.

salary: $19.99 - $20 per hour shift: First work hours: 7 AM - 7 PM education: High School

Responsibilities

Transcribe inbound and outbound calls from patients and healthcare providers accurately and within established time frames. Perform quality review of adverse events prior to submission. Ensure all documentation strictly follows regulatory guidelines. Identify call trends and training needs from transcription opportunities and escalate appropriately. Maintain a steady, appropriate work pace within a dynamic, integrated task team.

Skills

• call center experience
• transcriptionist experience
• quality review experience

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.