Call Center- Roadside Assistance

Are you ready to represent the pinnacle of excellence and help customers who are in need? We are currently seeking sophisticated, high-performing professionals for a high-touch roadside assistance team in their offices in Itasca, IL. This isn't just a support role - it’s an opportunity to be the face of a quality brand and assist customers in the midst of an emergency. What You Bring to the Table We are looking for candidates who possess a "service-first" mindset and the ability to handle technical complexity with grace.

• Experience: At least 1 year of experience in a customer-centric environment (Entry-level candidates with high potential are encouraged to apply).
• Education: High School Diploma or GED equivalent (Must provide diploma/degree/transcript)
• Composure: The ability to remain poised and empathetic during emergency or high-stress scenarios.
• Technical Savvy: Comfort navigating digital platforms and explaining complex vehicle technologies.

Pay Rates:

• $18.00/hr.
• Shift: 6a-2:30p 5 days a week. MUST work 1 weekend day

Why Join Us?

• Professional Growth: We focus on your long-term success and career trajectory.
• Elite Environment: Work with a team dedicated to the highest standards of quality.
• Competitive Culture: Join an organization that values "Relationship Excellence" as much as you do.

Ready to drive your career forward? Apply today to start the conversation.

salary: $17.99 - $18 per hour shift: First work hours: 6 AM - 2:30 PM education: High School

Responsibilities

The Role: Impact & Responsibilities

• Manage Critical Situations: Serve as a calm, confident voice during high-priority events, including emergency response coordination and stolen vehicle recovery.
• Provide Technical Expertise: Navigate inbound inquiries and digital communications with precision, offering deep-dive insights into exclusive vehicle features and programs.
• Cultivate Loyalty: Build authentic rapport with owners to drive long-term brand advocacy and retention.
• Solve Complex Challenges: Use independent judgment and research to resolve owner concerns, ensuring every interaction ends with a premium resolution.

The essential functions of this role include:

• working in a smoke free environment
• working weekends

Skills

• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• Adapting to Change
• Basic Software Skills
• Customer support

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.