Call Center Representative

Are you looking to make a difference? We are looking for experienced Call Center Representatives to join our team as a Resource Navigator. As a Resource Navigator, you’ll be a vital lifeline for individuals and families navigating challenges like housing, food security, and healthcare, connecting them to essential local support when they need it most.If you bring deep empathy, sharp problem-solving skills, and a passion for making a tangible difference in your community every single day, we want you on our team.

salary: $17.99 - $18 per hour shift: First work hours: 8 AM - 4 PM education: High School

Responsibilities

• Answer inbound calls, chats, and texts in a professional, respectful, and empathetic manner while concurrently using a computer to search our database and enter client information into our CRM platform.
• Conduct quick and accurate assessments to identify client needs related to housing, utilities, food, transportation, health care, financial assistance, disaster recovery, and other human service needs.
• Provide accurate information, referrals, and prescreening support to connect individuals and families with appropriate local, regional, and statewide resources.
• Collect and document client demographics, needs, referrals, outcomes, and related data in accordance with company standards.
• Use the company resource database and contact center software to identify appropriate services and maintain accurate records.
• Follow all company policies and procedures related to confidentiality, documentation, escalation, call handling, and quality assurance.

Skills

• Call Center
• Call Center Support
• Telephone Etiquette

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.