Business Systems Analyst-Recruited

job summary:

Join the Administrative & Campus Systems (ACS) team at Harvard Business School as an Application Analyst. In this role, you will provide critical Tier 2 support, engage with key business stakeholders to gather requirements, and ensure the smooth operation of campus technology services in a collaborative hybrid environment.

location: Boston, Massachusetts job type: Contract salary: $58.39 - 68.39 per hour work hours: 8am to 5pm education: Bachelors

responsibilities:

KEY RESPONSIBILITIES

• Provide Tier 1 and Tier 2 application support, diagnosing and resolving production incidents.
• Partner with end users to capture business requirements, user stories, and technical specifications.
• Develop test cases and perform integration and regression testing for system enhancements and bug fixes.
• Assist with system configuration, technical documentation, end-user training, and release management.

qualifications:

REQUIRED QUALIFICATIONS

2+ years of experience in business systems analysis, application support, or IT operations.

Proven ability to translate business processes into clear functional and technical specifications.

Strong troubleshooting, problem-solving, and critical thinking skills.

Post-secondary education (College Graduate) or equivalent relevant experience.

PREFERRED QUALIFICATIONS

Experience with tools such as StarRez, ServiceNow, Jira, and Smartsheet.

Prior experience in higher education or high-touch enterprise IT service delivery environments.

Excellent written and verbal communication skills with strong customer-facing professionalism.

skills:

Business Systems,custom applications,Enterprise IT,Jira,ServiceNow,Smartsheet,bug fixes,software lifecycle,system configuration,test scripts,attention to detail,critical thinking skills,build trust,energetic,Troubleshooting,Customer-focused,Administrative,end-user training,analyze business,analyzing business processes,business requirements,consulting,consult,presentation,technical specifications,diagnosing,translate,operational support,product life cycle,production support,quick-learning,use cases,technical communication,technical documentation,application support,Testing,user stories

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.