Business Analyst III

job summary:

Join our client's Digital Innovation Team at the iconic Willis Tower in Chicago as a Senior Business Analyst. In this role, you will work on the customer-facing digital products and features that define modern travel for millions of passengers across web and mobile platforms. You will partner with business leaders, product managers, and agile engineering squads to transform strategic initiatives into impactful digital experiences.

location: Chicago, Illinois job type: Contract salary: $50.18 - 60.18 per hour

work hours:

education: Bachelors

responsibilities:

KEY RESPONSIBILITIES

• Collaborate with business and commercial stakeholders to discover, elicit, and define business requirements for digital channels.
• Author clear, detailed user stories and testable acceptance criteria within Jira and Azure DevOps.
• Actively manage and prioritize the team's sprint backlog to ensure smooth delivery across development and QA lifecycles.
• Facilitate key Agile ceremonies, including story definition sessions, sprint planning, and iteration kickoffs.
• Partner with UX designers in Figma to review design flows and ensure functional feasibility.
• Analyze user feedback and workflow data to provide continuous improvement recommendations for digital features.

qualifications:

REQUIRED QUALIFICATIONS

3-4+ years of business analysis experience supporting customer-facing digital or e-commerce products (web and mobile).

2+ years of hands-on experience in an Agile/Scrum environment writing user stories and backlog items in Jira or Azure DevOps.

Demonstrated experience reviewing wireframes and prototypes using design tools such as Figma.

Exceptional communication, active listening, and stakeholder engagement skills.

Ability to work on-site 3 days a week (Tuesday, Wednesday, Thursday) at the downtown Chicago office.

PREFERRED QUALIFICATIONS

Prior professional experience or familiarity within the Airline, Aviation, or Travel industry.

Bachelor's degree in Business, Information Technology, or a related discipline.

Experience collaborating with back-end service teams and digital channel architecture.

skills:

Agile,data analysis,Figma,Jira,Azure DevOps,ADO,advanced Excel,Microsoft Office tools,SharePoint,sprint planning,Agile/Scrum,wireframes,analytical skills,communications,highly organized,leadership,passion,acceptance criteria,product backlog,backlog grooming,backlogs,business requirements,prototypes,customer journey,customer-centric,Strong presentation,digital products,e-commerce,functional requirements,Digital Innovation,innovation,Hospitality industry,QA,revenue management,stakeholder management,UX/UI design,UX/UI,user stories,user story

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.