Bilingual Customer Service Rep

Our client is seeking a bilingual Customer Service Specialist to join their growing team in Tampa. This role is ideal for candidates who thrive in a fast-paced, customer-focused environment and are looking for long-term growth with a reputable insurance organization. You’ll support customers by handling inbound inquiries, navigating multiple systems, and delivering professional, high-quality service while progressing through a structured training and pay program. THIS ROLE IS 100% in office (none remote) and you must be bilingual- fluent in English and Spanish. Start date: November 2, 2026. Please send your resume to jarlene.gonzalez@randstadusa.com to schedule a phone interview with me! Training is for 3 months working from 9am-5:30pm. After training you must be available from 8am-8pm M-F. Start date is September 14, 2026 and I am hosting virtual interviews next week, please send resume to jarlene.gonzalez@randstadusa.com!

salary: $17.5 - $18 per hour shift: First work hours: 9 AM - 5:30 PM education: High School

Responsibilities

Key Responsibilities:

• Assist customers by phone with policy-related questions and service requests
• Provide exceptional customer service while maintaining a professional and positive attitude
• Navigate multiple systems and screens to accurately document customer interactions
• Research and resolve customer inquiries in a timely manner
• Maintain detailed and accurate records of customer communications
• Support customers with policy updates, account information, and general insurance-related inquiries

Qualifications:

• strong customer service background
• Positive, professional attitude
• Excellent communication skills and professional appearance
• Comfortable working with multiple systems and screens
• Reliable transportation and strong attendance record
• bilingual (English & Spanish – conversational) REQUIRED!

***Training hours will be from 9am-5:30pm, after training you must be available from 8am-8pm.

A background check will be ran after an offer is presented.***

Skills

• Client Service
• Analytical Thinking
• Basic Computer Skills
• Interpersonal Sensitivity
• Follow-up
• Telephone Etiquette
• Basic Software Skills
• Active Listening
• Customer Service
• Customer Relations
• Organization
• Prioritizing
• Working Independently
• Confidentiality
• Empathy

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.