Banking Support Representative

As a Fintech Banking Support Representative, you will directly assist customers with account management, digital banking features, payment troubleshooting, and security inquiries across chat, email, and phone channels. You will serve as the crucial link between our users and our product operations, ensuring high-satisfaction outcomes while upholding strict banking compliance standards.

salary: $20 - $23 per hour shift: First work hours: 8 AM - 5 PM education: High School

Responsibilities

• Respond to high-volume user inquiries via live chat, email, and phone regarding account opening, transfer status, debit card issues, and mobile app troubleshooting.
• Assist customers with ACH transfers, wire processing, direct deposits, card dispute intakes, and mobile check deposit reviews.
• Help users resolve app navigation issues, login or authentication friction (2FA/biometrics), and transaction sync errors.
• Perform initial verification checks (KYC/CIP), identify potential fraudulent activity or compromised accounts, and escalate security concerns following strict protocol.
• Partner with Risk, Fraud, Compliance, and Engineering teams to resolve complex customer escalations and report recurring app bugs or UX friction points.
• Maintain thorough account notes and contribute to internal knowledge bases to streamline customer resolution pathways.

Skills

• Banking Operations
• Retail Banking
• Customer support
• Active Listening
• Follow-up
• Telephone Etiquette
• Empathy
• Typing Skills
• Customer Service
• Basic Computer Skills
• Call Center Support

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.