Account Manager

We are seeking a detail-oriented, proactive Account Manager to join the manufacturing team of a reputable company in Milford, MA! In this role, you will serve as the primary bridge between our key clients and internal operations. You will manage orders from initial quote to final delivery, ensuring clear communication, timely execution, and fast resolution of any operational challenges.

If you thrive in a fast-paced manufacturing environment, enjoy direct client engagement, and excel at navigating ERP systems to track order lifecycles, we want to hear from you.

Please apply directly for immediate consideration or email john.northrop@randstadusa.com!

salary: $60,000 - $65,000 per year shift: First work hours: 8 AM - 4 PM education: High School

Responsibilities

• Key Account Communication: Serve as the primary point of contact for strategic accounts, building strong relationships and providing proactive updates on order statuses, lead times, and project milestones.
• Order Processing & Quoting: Process incoming customer orders accurately, generate detailed project quotes, and translate customer requirements into internal work orders.
• Project Tracking & Expediting: Monitor jobs through every stage of production. Actively expedite critical orders, anticipate bottlenecks, and coordinate with shop floor managers to meet tight deadlines.
• Troubleshooting & Problem Solving: Identify and resolve order discrepancies, shipping delays, quality concerns, or specification changes quickly to maintain customer satisfaction.
• ERP Management: Utilize our ERP system daily to log account activity, maintain accurate customer records, track inventory, and generate status reports.

Qualifications

• Experience: 3+ years of account management, customer service, or project coordination experience within a manufacturing or industrial environment.
• ERP System Proficiency: Hands-on experience using ERP software (e.g., SAP, Epicor, JobBOSS, NetSuite, or similar) for order entry and tracking.
• Industry Knowledge: Demonstrated understanding of manufacturing workflows, order processing, and quoting procedures.

Skills

• Account Management
• Business operations
• Quoting
• Order Entry
• ERP
• Professional Communication
• Client Support
• Order Tracking
• Order Management
• Excel
• Invoicing

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.