KSTEP Service Coordinator

Function:

This position is responsible for providing case management services for up to 9 families as part of the Kentucky- Strengthening Ties and Empowering Parents (KSTEP) Program. This is an intense in-home model with contract requirements. Services will include conducting assessments, implementing evidenced-based treatment model(s) in identifying, utilizing, and maintaining safety in the homes of the clients, assisting with referrals to treatment and other needed resources, and providing direct therapeutic support services for up to 8 months per family. The Case Coordinator is also responsible for data collection and reporting at least weekly to the DCBS worker as well as coordinating necessary meetings and appointments for their caseload.

Organizational duties & responsibilities:

• The primary responsibility of all staff is to ensure the safety and well-being of all Ramey-Estep/Re-group (RE) clients.
• Supports the mission, vision, and values of RE. Facilitates and adheres to the agency’s code of ethics, policies, and procedures.
• Supports all functions that attain and maintain accreditation and compliance with regulatory agencies.
• Supports and facilitates positive interaction with clients and staff by exhibiting both in-office and in-public when carrying out job duties: individual maturity, respect for others, a team-centered approach, maintenance of confidential information, and awareness and sensitivity to cultural and other differences in clients and staff.
• Exhibits effective communication skills including proper use of agency communication systems.
• Participates in appropriate professional development programs to attain and maintain competency.
• Effectively manages financial and physical resources to achieve the mission of RE.
• Reports incidents of abuse or potential abuse involving clients to the appropriate authorities and RE.

Essential Duties and Responsibilities:

• Maintains a caseload of no more than 9 families.
• Enters case notes to Credible in a timely manner, documenting all interactions and concisely summarizing those interactions.
• Maintains responsibility for entering accurate, up-to-date information in the KSTEP database.
• Meets all time frames and contractual requirements for case contacts with parents, children, outside providers, and DCBS workers.
• Provides a weekly summary of all case activities to DCBS workers.
• Completes training in and consistently utilizes required modalities to fidelity, including NCFAS, Motivational Interviewing, CARES, and Solution-Based Casework, in their work with families.
• Schedules and attends all family team meetings (FTMs) and is prepared to offer suggestions concerning progress, needs, barriers, and recommendations.
• Ensures timely Action Plans and Treatment Plans are completed and are the driving focus of the safety and substance abuse treatment approach for the family to return to the appropriate level of functioning.
• Ensures sharing of information is completed according to all confidentiality requirements.
• Participates in an on-call schedule.
• Aids in the solution of practical problems that contribute to family stress through assisting in access to resources according to the family SBC Action Plans.
• Ensures appropriate discharge planning and aftercare provisions are in place before discharging from the KSTEP program.
• Monitors the progress of the family on their individual and family goals and facilitates all referrals to outside providers as needed and requested.
• Participate in networking activities (e.g., network with community stakeholders, public speaking, and other pertinent activities) and community workgroups.
• Perform other duties as assigned.

Working conditions/environment:

• Shift is generally Monday – Friday but hours will vary based on the needs of the client.
• Holidays, weekends, and extra hours may be required.
• Intense, unpredictable population with the possibility of verbal and physical aggression.
• Fast-paced environment with the need for quick decisions to deal with any crisis that may arise.
• Traveling through the week to meet with clients and families in home and/or school settings.
• Primary work setting is within the community including the client’s home and school.
• Maintains a positive, professional attitude contributing to a supportive work environment.

minimum job requirements:

Education:

Bachelor’s Degree in a human services field from an accredited school is required.

Experience:

Experience working with multi-problem families and familiarity with crisis interventions, developing behaviorally specific goals, and the ability to teach necessary skills. Specific Skills and

requirements:

Must be at least 21 years of age. Strong leadership and organizational skills. Excellent communication and conflict resolution skills. Technical requirements include proficiency with Microsoft Word, Excel, PowerPoint, and any other applications used by the organization or regulatory agencies. Valid Driver’s License and insurability. Ability to understand and relate to the needs of clients from diverse backgrounds. Ability to read, write and converse in English. Successful completion of a pre-employment drug screen. Successful completion of a background screening. Successful completion of a TB skin test or proof of a negative chest x-ray or other documentation.

Specialized Licenses or training:

Successful completion of Excellent Foundations. Maintains 40 hours of Annual Training through Relias or other appropriate sources. Must complete contractually required training including NCFAS, Motivational Interviewing, CARES, and Solution-Based Casework. This position is also eligible for our full-time employee benefit package, which offers a generous 401(k) program with immediate vesting with dollar-for-dollar matching up to 6%, paid leave, health/dental/vision, and other competitive benefits! The rate of pay for this position starts at $20.00/hourly.