Emergency Services Project Manager

EMERGENCY SERVICES PROJECT MANAGER

Rainbow Restoration of Chesapeake | Portsmouth, VA Hampton Roads - Chesapeake, Portsmouth, Suffolk, Virginia Beach Full-Time | In-Person ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Are you the person who owns the job - or the one who hands it back?

We are not looking for someone to fill a seat. We are looking for someone who takes a water-damaged, mold-affected, or boarded-up property and does not stop until it is documented, dried, cleared, billed, and the customer is taken care of - without being chased, prompted, or managed every step of the way.

If that describes how you already operate - or how you have always wanted to work but have not had the structure to do it - keep reading.

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WHO WE ARE

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Rainbow Restoration of Chesapeake is a growing emergency services and restoration company serving Hampton Roads. We are part of the Neighborly family of home services brands - national systems, local accountability. We do not offer a job. We offer a career with structure, clear expectations, and room to advance for the right person.

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YOUR PERFORMANCE OBJECTIVES

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• Scope packages submitted within 24 hours of every inspection - complete enough that the estimator can write a full estimate without calling you
• All project communication owned directly: customer, adjuster, property manager, and subcontractors - you do not delegate relationships
• Water mitigation and mold jobs billed timely after equipment pull and clearance receipt; board-up billed same day as job completion
• Documented adjuster contact at every drying threshold and authorization trigger - minimum every 48 hours on active insurance jobs
• Customer educated and communicated with throughout the entire mitigation process
• GP targets hit by job type; your number is known before the production meeting, not at it
• Every water job with mold indicators flagged, documented, and a mold scope conversation initiated - you do not wait to be told ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

DAY TO DAY

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• Inspect water, mold, and board-up losses; build complete scope packages within 24 hours
• Own all adjuster communication: authorizations, drying updates, and supplement submissions
• Call every customer within 4 hours of inspection with findings, next steps, and your direct contact
• Run mold jobs from protocol kick-off through IH coordination and clearance
• Release board-up billing packets on-site the same day the job is complete
• Brief and develop the lead tech - written feedback on documentation quality weekly
• All job management systems and production dashboards current before end of every shift

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WHO THRIVES HERE

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We are open to three types of candidates:

PROVEN - You have managed water, mold, and board-up losses, owned adjuster relationships, and have a track record you can point to.

EMERGING - You have field restoration experience and early success but have not yet carried a full PM load. You learn fast and want the structure to level up.

POTENTIAL - You may not have the title yet, but you have the attitude, work ethic, and instincts. You are the lead tech ready for the next step.

Non-negotiable at every level: ownership mentality, detail discipline, GP awareness, communication ownership, composure under pressure, and openness to direct accountability.

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QUALIFICATIONS

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• 2+ years in water mitigation, mold remediation, or restoration project management (customer-facing and documentation responsibility, not just field labor) preferred
• Direct adjuster relationship management experience: authorizations, supplements, drying approvals
• IICRC WRT preferred at hire; ASD and AMRT preferred
• Job management software, moisture documentation tools, Microsoft 365; Xactimate at review level
• Valid Virginia driver's license, clean record; ability to pass background and drug screening

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WHAT WE OFFER

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• Base salary commensurate with experience; range discussed at interview
• Performance bonus tied to GP targets, billing cycle time, and documentation quality
• Health, vision, and dental insurance
• Paid time off, paid holidays, and 401(k)
• Company vehicle or vehicle allowance
• Paid IICRC certification path
• Structured 30/60/90-day onboarding plan - clear expectations from Day 1
• Advancement path as the company grows
• Monday–Friday; after-hours emergency required

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ OUR HIRING PROCESS (2–3 weeks from application to offer) ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Step 1: Apply here - answer all qualifying questions in full Step 2: Resume review Step 3: Phone Conversation #1 - process overview and confirmation Step 4: Pre-hiring assessment Step 5: Positive Intelligence assessment Step 6: Essay questions - 3 to 5 questions submitted within 48 hours Step 7: Phone Conversation #2 - schedule recorded 30-minute video interview Step 8: Face-to-face group interview and company tour (2–3 finalists) Step 9: Paid working interview (4–8 hours) + lunch or coffee debrief Step 10: Written offer letter ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ We will not settle for someone who almost fits. We will wait for the right person. Apply now. Answer every question.