Senior Application Engineer

Overview

The Senior Application Engineer for Pumps & Filtration directly supports field sales efforts to sell standard and custom Rain Bird pump stations. The primary responsibility is to respond promptly to requests for product information and quotations. The ability to uncover customer needs and provide appropriate solutions is critical to success. This position collaborates closely with Plant Manufacturing, Engineering, Materials, Production and Service personnel as well as Rain Bird regional Golf and Landscape SBU sales teams to deliver the highest level of customer service to internal and external customers.

Responsibilities

• Be an active and contributing senior member of the Applications Engineering Team providing high system complexity instruction to Associate AE’s and AE’s as required.
• Monitor incoming inquiries and prioritize responses to all requests with 24 hours of receipt.
• Proactively communicating via e-mail and phone with direct and distributor sales personnel and specifiers to ensure timely, professional service.
• Collect all information to provide accurate proposals for new pump station opportunities.
• Create detailed sales proposals within a defined SLA.
• Create full submittal packages to support consultant needs.
• Track and manage sales through the entire sales cycle.
• Perform accurate order processing based on quotation / customer needs.
• Provide relationship management and technical assistance to designers, consultants and contractors.
• Assist development, maintenance and training of pump quote tools and sales tools.
• Maintain and strengthen relationships with Golf and Landscape salespeople.

Qualifications

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree (Engineering, Business or technical degree preferred)
• Advanced experience with electro-mechanical rotating equipment (5-8 years or more)
• Ability to learn and use CRM software (programming / configuration abilities are a plus)
• Strong interpersonal and communication skills (written and oral)
• Work well under pressure and in a fast-paced environment
• Exceptional attention to detail.
• Positive mental attitude with ability to positively influence others
• Strong analytical skills
• Ability to travel as required (up to 8-10%) to support technical needs and relationships
• Excellent work ethic
• High degree of organization

DESIRED QUALIFICATIONS:

• Advanced degree
• Irrigation industry experience and understanding of Distribution models
• Advanced ability with Microsoft Office software, including AI

Rain Bird is an Equal Opportunity Employer