Supervisory Program Manager (MPSS)

Summary This position is located in Unemployment and Programs Support Division; Medicare & Payment Services Section. The incumbent will be responsible for first level supervision, working closely with the Assistant Director of Medicare & Payment Services (MPS) on all program issues for the Medicare & Payment Section (MPS) of the Office of Programs/Unemployment & Programs Support Division (UPSD).

This job announcement may be used to fill one or more vacancies.

This is a non-bargaining unit position. Duties

As a Supervisory Program Manager (MPSS), you will:

• Assist with maintaining daily supervisory responsibilities over the Agency's Medicare, direct deposit adjudicative actions and clerical services including distribution, imaging and undeliverable mail.
• Under the direction of the Assistant Director, conduct the study of problem areas and implement procedural or operational changes, analyze and recommend methods to improve work operations and prepare production and other reports pertaining to entitlements that involve examining and adjudicating Medicare, Clerical services, and/or Direct Deposit records for any/all railroad beneficiaries and/or annuitants receiving retirement or survivor annuities under the Railroad Retirement Act (RRA), the Railroad Unemployment Insurance Act (RUIA) and/or via the Social Security Act (SSA).
• Represent the RRB in resolving problems concerning interrelated work operations with representatives from outside organizations and groups, and internal offices.
• Examine and/or prepare correspondence in response to inquiries on technical and difficult subjects from persons at executive levels.

Qualifications

Minimum Qualifications for GS-12 level:

You must have one year of specialized experience equivalent to the GS-11 level in the Federal service such as:

• Experience analyzing workload, workflow, or program processes and recommending improvements to enhance accuracy, efficiency, or timely processing.
• Experience applying regulations, policies, and procedures related to Medicare, direct deposit adjudications, payment certification, funds transfers, imaging, scanning, handling designated changes and undeliverable mail.
• Experience in resolving complex case issues or operational problems by coordinating with internal staff or external partners such as CMS, SSA, or Treasury.
• Experience preparing reports, summaries, or technical correspondence on complex or sensitive issues.
• Experience providing technical assistance, guidance, or subject-matter expertise to coworkers, teams, or management on Medicare, payment certifications and direct deposit processes.

NOTE: Your resume (limited to no more than 2 pages) must include detailed information as it relates to the competencies/evaluation factors, duties and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from being considered further.

Time-in grade-restrictions: Applicants who are current or former Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements (52 weeks at the next lower grade level).

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There is no education substitution for this position.How you will be evaluated You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), and the result of the online assessment for this position.

In order to be considered for this position, you must complete the USA Hire Assessment.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Accountability
• Customer Service
• Decisiveness
• Flexibility
• Interpersonal Skills
• Problem Solving
• Resilience

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

SOURCES FROM WHICH INFORMATION WILL BE OBTAINED

Resume

Performance Appraisal How to apply In accordance with the Merit Hiring Plan, only resumes up to a total of two pages will be accepted. Applicants with resumes exceeding two pages will be removed from consideration.

Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement.

We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open Sans, Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume.

For additional guidance on what to include in your resume, please see USAJOBS Help.

Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:

• Click the Apply Online button.
• Answer the questions presented in the application and attach all necessary supporting documentation.
• Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
• If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
• Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
• Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
• Set aside about one (1) hour to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
• Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.

Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us.

To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.

To view the announcement status or your application status: Click on this: https://www.usajobs.gov/Help/how-to/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.Other information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.