SERVICE MANAGER

Service Manager Tri-City Chrysler Dodge Jeep Ram | Somersworth, NH Lead a High-Performing Team in Our Brand-New, State-of-the-Art Facility Tri-City Chrysler Dodge Jeep Ram is growing, and we're looking for an exceptional Service Manager to help lead our award-winning service operation into the future. This is a rare opportunity to join a family-owned dealership with over 50 years of success while working in a new state-of-the-art facility designed to support efficiency, technician productivity, and an outstanding customer experience. If you're an experienced automotive leader who thrives on developing people, driving results, and creating world-class customer experiences, we want to talk with you. Why Tri-City? At Tri-City, we believe great people are the foundation of a great business. We have built a reputation for treating our employees and customers like family, and we're committed to investing in the tools, facilities, and leadership necessary for long-term success. What You'll Do As Service Manager, you will be responsible for the overall performance and leadership of our service department, including:

• Leading and mentoring a team of service advisors, technicians, and support staff
• Driving technician productivity, efficiency, and departmental profitability
• Delivering an exceptional customer experience that results in strong CSI performance
• Coaching and developing employees to reach their full potential
• Monitoring workflow and shop capacity to maximize throughput and customer satisfaction
• Ensuring efficient scheduling and timely completion of repairs
• Supporting a culture of accountability, teamwork, and continuous improvement
• Managing warranty, policy, and manufacturer compliance requirements
• Recruiting, training, and retaining top automotive talent
• Maintaining a safe, clean, and organized workplace
• Collaborating with dealership leadership to achieve operational and financial goals

What We're Looking For

Required:

• Previous experience as an Automotive Service Manager, Assistant Service Manager, Service Advisor, Fixed Operations Leader, or Shop Foreman
• New vehicle franchise experience
• Proven track record of leading teams, improving performance, and achieving results
• Strong leadership, communication, and customer service skills
• Ability to analyze KPIs and drive improvements in profitability, efficiency, and customer satisfaction
• Valid driver's license

Preferred:

• CDJR experience
• Experience managing high-volume service operations
• Strong understanding of service processes, technician development, and fixed operations performance metrics

Compensation

Top compensation package available for the right candidate. We are looking for proven leaders and offer a highly competitive compensation plan that rewards performance, leadership, and results. All inquiries and applications will be kept strictly confidential.

Benefits

• Competitive compensation
• 401(k) with company match
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Life insurance
• Paid vacation and holidays
• Employee discounts on vehicles, parts, and service
• Career growth opportunities
• Stable, family-owned organization with low employee turnover

Why This Opportunity Stands Out

• Brand-new, state-of-the-art service facility
• Strong dealership reputation built over 50+ years
• Established customer base and growing business
• Supportive ownership and leadership team
• Opportunity to make a real impact on people, culture, and performance
• Long-term career opportunity with a respected dealership group

Join the Tri-City Family If you're a driven automotive leader who is passionate about developing people, delivering exceptional customer experiences, and building a high-performing service team, we'd love to meet you. Apply today and become part of a dealership that invests in its people, its customers, and its future.