Jobs in the United States

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Added 1 min ago
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Quality Process Engineer
GPAC
Canton, CT
- $85,000 to $115,000 USD / year
This role serves as the technical owner of injection molding and secondary manufacturing processes, ensuring processes are capable, compliant, sustainable, and aligned with internal quality…
Added 1 min ago
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Quality Process Engineer
GPAC
Colebrook, CT
- $85,000 to $115,000 USD / year
This role serves as the technical owner of injection molding and secondary manufacturing processes, ensuring processes are capable, compliant, sustainable, and aligned with internal quality…
Added 1 min ago
G
Quality Process Engineer
GPAC
Colebrook, CT
- $85,000 to $115,000 USD / year
This role serves as the technical owner of injection molding and secondary manufacturing processes, ensuring processes are capable, compliant, sustainable, and aligned with internal quality…
Added 1 min ago
G
Quality Process Engineer
GPAC
Colebrook, CT
- $85,000 to $115,000 USD / year
This role serves as the technical owner of injection molding and secondary manufacturing processes, ensuring processes are capable, compliant, sustainable, and aligned with internal quality…
Added 2 mins ago
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Electrical Design Engineer
GPAC
Summerville, SC
- $90,000 to $125,000 USD / year
Documentation: Create and maintain Bills of Materials (BOMs), assembly drawings, and technical documentation.
Added 2 mins ago
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Electrical Design Engineer
GPAC
Sumter, SC
- $90,000 to $125,000 USD / year
Documentation: Create and maintain Bills of Materials (BOMs), assembly drawings, and technical documentation.
Added 2 mins ago
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Electrical Design Engineer
GPAC
Goose Creek, SC
- $90,000 to $125,000 USD / year
Documentation: Create and maintain Bills of Materials (BOMs), assembly drawings, and technical documentation.
Added 2 mins ago
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Electrical Design Engineer
GPAC
Florence, SC
- $90,000 to $125,000 USD / year
Documentation: Create and maintain Bills of Materials (BOMs), assembly drawings, and technical documentation.
Added 2 mins ago
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Electrical Design Engineer
GPAC
Myrtle Beach, SC
- $90,000 to $125,000 USD / year
Documentation: Create and maintain Bills of Materials (BOMs), assembly drawings, and technical documentation.
Added 2 mins ago
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Controls Engineer Manager
GPAC
Appleton, WI
- $105,000 to $135,000 USD / year
Controls Engineer with a Path to Department Manager
Added 2 mins ago
Transportation Engineer
GPAC
Boston, MA
We are seeking a Transportation Engineer to join a dynamic, multi-disciplinary engineering consulting firm. This individual will contribute to the planning, design, and delivery of…
Added 2 mins ago
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Project manager Professional Engineer
GPAC
Jacksonville, FL
- $93,000 to $140,000 USD / year
Civil Engineer / Project Manager Opportunity with an Established Civil Engineering Firm
Added 3 mins ago
HIRING EVENT-11/16/26-Machine Operator 2-Days/Nights
Mars
Kansas City, MO
Key Technical Knowledge and Functional Skills:
Added 3 mins ago
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Project manager Professional Engineer
GPAC
Austin, TX
- $93,000 to $140,000 USD / year
Civil Engineer / Project Manager Opportunity with an Established Civil Engineering Firm
Added 3 mins ago
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Project manager Professional Engineer
GPAC
Charlotte, NC
- $93,000 to $140,000 USD / year
Civil Engineer / Project Manager Opportunity with an Established Civil Engineering Firm
Added 3 mins ago
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Project manager Professional Engineer
GPAC
Indianapolis, IN
- $93,000 to $140,000 USD / year
Civil Engineer / Project Manager Opportunity with an Established Civil Engineering Firm
Added 3 mins ago
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Project manager Professional Engineer
GPAC
San Francisco, CA
- $93,000 to $140,000 USD / year
Civil Engineer / Project Manager Opportunity with an Established Civil Engineering Firm
Added 3 mins ago
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Project manager Professional Engineer
GPAC
Seattle, WA
- $93,000 to $140,000 USD / year
Civil Engineer / Project Manager Opportunity with an Established Civil Engineering Firm
Added 3 mins ago
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Project manager Professional Engineer
GPAC
Denver, CO
- $93,000 to $140,000 USD / year
Civil Engineer / Project Manager Opportunity with an Established Civil Engineering Firm
Added 3 mins ago
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Project manager Professional Engineer
GPAC
Nashville, TN
- $93,000 to $140,000 USD / year
Civil Engineer / Project Manager Opportunity with an Established Civil Engineering Firm
Added 4 mins ago
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Civil Design Engineer
GPAC
Louisville, KY
- $70,000 to $100,000 USD / year
Position Overview: We are seeking a talented and motivated Civil Design Engineer to join our growing team. This individual will be responsible for the design and development of land…
Added 4 mins ago
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Project Manager
GPAC
New Jersey
- $90,000 to $130,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 4 mins ago
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Transportation Engineer
GPAC
Cambridge, MA
- $80,000 to $120,000 USD / year
We are seeking a Transportation Engineer to join a dynamic, multi-disciplinary engineering consulting firm. This individual will contribute to the planning, design, and delivery of…
Added 4 mins ago
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Advanced Services Engineer- Must Have Oracle Health Patient Accounting-Local to Cleveland, OH
Oracle
Cleveland, OH
- $25.87 to $63.65 USD / hour
Technical troubleshooting skills: Ability to gather information, investigate application issues, document findings, and escalate complex problems appropriately.
Added 4 mins ago
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Electrical Engineer
GPAC
Dallas, TX
- $130,000 to $180,000 USD / year
Salary: $130,000–$180,000 per year. Experience: 8+ years. License: Professional Engineer (P.E.)

RadNet

Technical Support Engine PACS

Somerville, MA, United States

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Job details

Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Responsibilities

Job description

Job Summary The Technical Services Engineer, RIS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes. Job requirements Expanded Essential Duties and Responsibilities

Serve as the primary RIS technical support resource for customer healthcare IT projects.
Provide second-level support for RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues.
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
Ensure compliance with healthcare regulatory standards and internal IT policies.
Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
Deliver product and service training to administrators, service-level users, and customers as needed.
Perform DeepHealth RIS system updates, upgrades, and maintenance activities.
Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
Integrate and support solutions within public cloud environments and DeepHealth platforms.
Design, implement, document, and support technical solutions that meet customer and organizational requirements.
Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

Minimum Qualifications, Education, and Experience

Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
Minimum of 5 years of experience in IT support roles.
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
Strong Linux system administration and command-line experience.
Experience with MSSQL database management and relational database technologies.
Strong understanding of networking concepts, troubleshooting, and infrastructure support.
Experience supporting RIS, DICOM, HL7, EMR, and other healthcare IT systems.
Proven experience troubleshooting complex software applications and healthcare technology solutions.
Experience with public cloud environments and cloud-based integrations.
Familiarity with scripting, data serialization, and reporting tools such as SSRS.
Strong troubleshooting, analytical thinking, and critical problem-solving skills.
Experience using ticketing systems and ITIL-based support processes.
Strong customer service, relationship management, and call center support experience.
Excellent written and verbal communication skills with both technical and non-technical audiences.
Ability to manage multiple priorities and work effectively under pressure.
Ability to collaborate effectively across cross-functional technical and business teams.
Flexibility to work varied schedules and participate in on-call rotations as required.
Strong understanding of PC/server hardware platforms and general IT infrastructure.
Professional communication and interpersonal skills required for internal and external customer interactions.

Preferred Qualifications

CCNA or CCNP certification.
CompTIA Linux+, RHCA, or RHCT certification.
Radiology workflow experience.
Experience in healthcare or clinical IT environments.
Advanced knowledge of healthcare imaging and workflow technologies.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Quality Standards

Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
Follows all local, regional and country laws concerning employment.
Follows all DeepHealth policies and procedures.
Follows data privacy, compliance, safety and confidentiality standards at all times.
Practices universal safety precautions.
Promotes good public relations on the phone and in person.
Adapts and is willing to learn new tasks, methods, and systems.
Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
Completes job responsibilities in a quality and timely manner.

Travel This position may require occasional travel.

Working Environment Remote

Physical Demands This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. Salary range is $75,000 to $100,00 depending upon experience Remote

Boston, Massachusetts, United States

$75 - $100 per year Service and Delivery

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