Jobs in the United States

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Added 4 mins ago
Senior Product Manager, Product Systems
Agoda
Chicago, IL
…largest consumer travel brands in the world creating white-label solutions that allow customers to earn and redeem miles and points for booking hotels, rental cars, flights and activities.…
Added 8 mins ago
Lead Engineer
E-Technologies Group, LLC
Pisgah, OH
Lead Engineer # Lead Engineer Employer: E Tech Group Location: West Chester, OH Department: Central Reference: 1453 At E Tech Group{rel="noopener noreferrer" target="_blank"} , joining our…
Added 9 mins ago
Senior Remote Services Engineer
Honeywell Technologies
Independence, OH
Represent technical issues form both Field Service and customers sites at the appropriate technical forums.
Added 9 mins ago
Senior Program Specialist
Honeywell Technologies
Independence, OH
Minimum of 3 years of experience as a Project Manager, Engineer, or Field Technician in the building automation industry.
Added 9 mins ago
Engineer 2-3, Resident - DTNA
BENDIX Commercial Vehicle Systems
Avon, OH
…national origin, disability, or status as a protected veteran. Engineer 2-3, Resident - DTNA LOCATION: Avon / Oregon (US-OR), United States | BRAND: Bendix | REQUISITION ID: 11856 | JOB…
Added 9 mins ago
Technical Service Engineer I
Daifuku America Corporation
Reynoldsburg, OH
Added 10 mins ago
Manufacturing Engineering Staff
GENERAL DYNAMICS LAND SYSTEMS INC
Lima, OH
Added 10 mins ago
Substation Engineering
FirstEnergy
Akron, OH
The job of Substation Design Engineer requires an individual to be self-directed with an interest and / or ability to create and manage engineering designs, equipment and standards for the…
Added 10 mins ago
Front End Web Applications Developer (Mid-Level) (5664)
SMX
Columbus, OH
SMX is currently looking for a highly motivated Software Engineer - Front End Web Applications to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
Added 10 mins ago
Front End Web Applications Developer (Junior) (5660)
SMX
Columbus, OH
SMX is currently looking for a highly motivated Software Engineer - Front End Web Application s to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
Added 10 mins ago
Summer 2027 AI Services and Platforms Software Engineer Graduate Intern
Highmark Health
Columbus, OH
The Summer 2027 AI Services and Platforms Software Engineer Graduate Internship provides graduate students with an opportunity to gain hands-on experience building scalable, cloud-native…
Added 11 mins ago
Engineering & Maintenance Manager
Akzo Nobel
Columbus, OH
…long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the…
Added 39 mins ago
M
Solution Architect, AI Business Solutions and Agents
Microsoft
United States
- $124,500 to $231,700 USD / year
Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting,…
Added 40 mins ago
M
Senior Software Engineer - AI Experiences, Monetization
Microsoft
NY · WA · Redmond, WA · New York · Redmond
- $119,800 to $261,000 USD / year
The team is looking for a Senior Software Engineer to drive technical solutions that advance artificial intelligence capabilities and engineering practices across the software development…
Added 40 mins ago
M
Principal D2D SerDes & Analog Layout Design Engineer
Microsoft
CA · Mountain View, CA · Mountain View
- $142,800 to $304,200 USD / year
…focus on high-quality, efficient, and trusted cloud hardware…
Added 41 mins ago
M
Senior Security Software Engineer
Microsoft
United States
- $119,800 to $261,000 USD / year
…around the world. Microsoft is one of the largest enterprise service companies in the…
Added 41 mins ago
M
Principal Software Engineer(s) + Senior Software Engineer(s)
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $234,700 USD / year
As a Senior Software Engineer, you will own significant services or components from design through production, make sound engineering trade-offs, and collaborate across teams to improve…
Added 41 mins ago
M
Software Engineer II(s) + Senior Software Engineer(s)
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $202,200 USD / year
4+ years of experience translating customer needs into technical solutions, collaborating across teams, and improving service quality through testing, deployment automation, and security…
Added 41 mins ago
M
Software Engineer II - CTJ - Poly
Microsoft
WA · VA · Redmond, WA · Reston, VA · Redmond · Reston
- $102,100 to $219,200 USD / year
…availability and stability to our customers while keeping the service secure and safe) and engineering improvements. Our goal is always to automate solutions to existing problems through…
Added 41 mins ago
M
Software Engineer - Front End
Microsoft
BC, CA
- $85,800 to $169,300 CAD / year
…PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. Our mission is to build the data platform for the age of AI, powering a new class…
Added 41 mins ago
M
Software Engineer II
Microsoft
BC, CA
- $85,800 to $169,300 CAD / year
As a Software Engineer II on our team, you will design, develop, test, and maintain components of highly scalable and reliable cloud infrastructure. You will solve technical challenges…
Added 41 mins ago
M
Solution Engineer - Cloud & AI Applications
Microsoft
ON, CA
- $128,000 to $222,400 CAD / year
As a Solution Engineer – Cloud & AI Applications, you’ll play a pivotal role in helping customers unlock the full potential of AI. You’ll guide them in understanding the art of the…
Added 41 mins ago
M
Cloud & AI Solution Engineer - Azure Platform
Microsoft
ON, CA
- $96,000 to $177,600 CAD / year
…challenges in the AI era? Join us as a Cloud & AI Solution Engineer - Azure Platform for enterprise and commercial customers at…
Added 45 mins ago
Laboratory Service Engineer 3
Lam Research
Fremont
As a Laboratory Service Engineer at Lam, you're a pivotal force in maintaining and upgrading equipment in our applications lab. It’s not the typical lab; you’ll be hands-on with…
Added 45 mins ago
Laboratory Service Engineer 3
Lam Research
Fremont
Lam Research is seeking a highly motivated Lab service engineer 3 position, to join the Corporate Metrology Lab. This role focuses on advanced 3D Tomography (3DT), and FIB-SEM…

RadNet

Technical Support Engine PACS

Somerville, MA, United States

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Job details

Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Responsibilities

Job description

Job Summary The Technical Services Engineer, RIS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes. Job requirements Expanded Essential Duties and Responsibilities

Serve as the primary RIS technical support resource for customer healthcare IT projects.
Provide second-level support for RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues.
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
Ensure compliance with healthcare regulatory standards and internal IT policies.
Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
Deliver product and service training to administrators, service-level users, and customers as needed.
Perform DeepHealth RIS system updates, upgrades, and maintenance activities.
Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
Integrate and support solutions within public cloud environments and DeepHealth platforms.
Design, implement, document, and support technical solutions that meet customer and organizational requirements.
Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

Minimum Qualifications, Education, and Experience

Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
Minimum of 5 years of experience in IT support roles.
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
Strong Linux system administration and command-line experience.
Experience with MSSQL database management and relational database technologies.
Strong understanding of networking concepts, troubleshooting, and infrastructure support.
Experience supporting RIS, DICOM, HL7, EMR, and other healthcare IT systems.
Proven experience troubleshooting complex software applications and healthcare technology solutions.
Experience with public cloud environments and cloud-based integrations.
Familiarity with scripting, data serialization, and reporting tools such as SSRS.
Strong troubleshooting, analytical thinking, and critical problem-solving skills.
Experience using ticketing systems and ITIL-based support processes.
Strong customer service, relationship management, and call center support experience.
Excellent written and verbal communication skills with both technical and non-technical audiences.
Ability to manage multiple priorities and work effectively under pressure.
Ability to collaborate effectively across cross-functional technical and business teams.
Flexibility to work varied schedules and participate in on-call rotations as required.
Strong understanding of PC/server hardware platforms and general IT infrastructure.
Professional communication and interpersonal skills required for internal and external customer interactions.

Preferred Qualifications

CCNA or CCNP certification.
CompTIA Linux+, RHCA, or RHCT certification.
Radiology workflow experience.
Experience in healthcare or clinical IT environments.
Advanced knowledge of healthcare imaging and workflow technologies.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Quality Standards

Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
Follows all local, regional and country laws concerning employment.
Follows all DeepHealth policies and procedures.
Follows data privacy, compliance, safety and confidentiality standards at all times.
Practices universal safety precautions.
Promotes good public relations on the phone and in person.
Adapts and is willing to learn new tasks, methods, and systems.
Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
Completes job responsibilities in a quality and timely manner.

Travel This position may require occasional travel.

Working Environment Remote

Physical Demands This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. Salary range is $75,000 to $100,00 depending upon experience Remote

Boston, Massachusetts, United States

$75 - $100 per year Service and Delivery

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