Jobs in the United States

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Added 1 min ago
AC
Cost Engineer
Aston Carter
Costa Mesa, CA
- $75 to $85 USD / hour
Cost Engineer (Sustainment & Lifecycle Cost Modeling)
Added 2 mins ago
SIOP Manager - Pneumatics Platform
IDEX
Linthicum, MD
…Linthicum, Maryland, we offer the scale and agility to innovate, engineer, and transform ideas into reliable solutions for the world’s most critical applications. Our products power…
Added 2 mins ago
Manager Information Technology 3
Northrop Grumman
Linthicum Heights, MD
You will partner closely with Mission Systems E&S leadership (Managers, Directors, and select VPs), as well as CIDO service line leaders, to define the digital vision, set priorities, and…
Added 2 mins ago
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Seasonal Commission Sales - Shoes - Towson Town Center
Nordstrom
Towson, MD
- $16.25 USD / hour
…our long-standing culture and reputation by giving the best service, being a great teammate, and meeting sales goals. You bring expertise, energy, and genuine care to every interaction. You…
Added 2 mins ago
Senior Systems Engineer
CACI International
Fort Meade, MD
…that support national security objectives. As a Senior Systems Engineer, you will lead complex engineering initiatives throughout the entire system lifecycle, from concept development and…
Added 3 mins ago
Space Vehicle Systems Engineer - Level 3 or 4 (AHT)
Northrop Grumman
Redondo Beach, CA · Redondo Beach
Northrop Grumman’s Space Systems Sector is seeking a Space Vehicle Systems Engineer – Level 3 or 4 to join our team in Redondo Beach, CA. This position can be filled at either Level 3…
Added 3 mins ago
Data Engineer
Oshkosh Corporation
Hagerstown, MD · Frederick, MD
…acquisition, processing and machine learning of engineering or service data and application to preventive maintenance and intelligent control of on or off-road…
Added 3 mins ago
Enterprise Systems Engineer – Enterprise Architecture
Noblis
Bethesda, MD
Noblis is seeking an experienced Enterprise Systems Engineer to work in dynamic mission-oriented environment within Bethesda, Maryland. A successful candidate will be responsible for…
Added 3 mins ago
Senior Systems Engineer - FinOps
Marriott
Bethesda, MD
The Senior Systems Engineer – FinOps is a senior technical specialist responsible for driving cloud cost optimization, financial accountability, and engineering-led efficiency across…
Added 3 mins ago
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Associate Support Engineer
Oracle
Annapolis, MD
- $21.3 to $45.05 USD / hour
…routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for…
Added 3 mins ago
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Senior Core Infrastructure Engineer - Nashville, TN
Oracle
Annapolis, MD
- $79,200 to $209,500 USD / year
–Collaborates with team to build fault-tolerant components capable of withstanding in-service updates by implementing redundancy, replication, and automatic failover mechanisms.
Added 3 mins ago
Senior Software Engineer (Institutional, Financing)
Coinbase
Annapolis, MD
As a Senior Software Engineer on the Financing Engineering team within the Institutional group, you'll design, build, and scale the systems that safely manage billions of dollars in loans…
Added 3 mins ago
Lead Release Train Engineer
Humana
Annapolis, MD
The Lead Release Train Engineer (RTE) serves as the servant leader, facilitator, and coach for a complex Agile Release Train (ART), supporting multiple Scrum teams in delivering business…
Added 3 mins ago
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Senior Database Site Reliability Engineer – Oracle Database and GoldenGate (IC3)
Oracle
Annapolis, MD
- $81,100 to $187,000 USD / year
Oracle Health Database Services is seeking a highly experienced, Site Reliability Engineer to lead database reliability engineering across mission-critical healthcare platforms.
Added 3 mins ago
Senior Network Engineer
Cognizant
Annapolis, MD
Cognizant is seeking a Senior Network Engineer to design, implement, secure, operate, and optimize enterprise datacenter, campus, branch, wireless, and hybrid-cloud networks. This role…
Added 3 mins ago
Software Engineer
Teradata
Annapolis, MD
This position is for a Software Engineer in the POD Services team. The POD Services Team is working towards the goal of providing Infrastructure as a service for On-prem env.
Added 3 mins ago
Platform Engineer - Remote
SitusAMC
Annapolis, MD
…expert across Azure Repos, Pipelines, Boards, permissions, service connections, and enterprise…
Added 3 mins ago
Software Engineer II
Amentum
Annapolis, MD
The Software Engineer II will perform full stack development with C# program, ReactJS, MVC, Linq, and rest API development in NET Core platform. This position is US remote teleworking…
Added 3 mins ago
Account Executive (Central)
Verint Systems, Inc.
Annapolis, MD
Thoroughly assess the customer’s needs and present the appropriate solution, utilizing the region’s Solutions Engineer(s) as needed.
Added 3 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Annapolis, MD
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 3 mins ago
Lead Software Engineer - Java, Microservices, MuleSoft & API Development (Remote)
CareFirst
Baltimore, MD
The Lead Software Engineer provides technical leadership for the design, development, integration, testing, deployment, and support of enterprise-scale software solutions, APIs, and…
Added 3 mins ago
Principal AI/ML Engineer - TS/SCI w/ Poly
Parsons Corporation
Baltimore, MD
…solution from prototype to a secure, governed, enterprise-scale service. As a Senior AI/ML Engineer on this team, you will design and integrate the models, agents, and AI workflows that run…
Added 3 mins ago
Construction Engineer, Civil
Washington Metropolitan Area Transit Authority
Chevy Chase, MD
The Construction Engineer, Civil is an experienced professional specializing the planning, management, and resolution of issues associated with assigned capital construction infrastructure…
Added 3 mins ago
Construction Engineer, Civil
Washington Metropolitan Area Transit Authority
New Carrollton, MD
The Construction Engineer, Civil is an experienced professional specializing the planning, management, and resolution of issues associated with assigned capital construction infrastructure…
Added 3 mins ago
Construction Engineer, Civil
Washington Metropolitan Area Transit Authority
Takoma Park, MD
The Construction Engineer, Civil is an experienced professional specializing the planning, management, and resolution of issues associated with assigned capital construction infrastructure…

RadNet

Technical Support Engine PACS

Somerville, MA, United States

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Job details

Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Responsibilities

Job description

Job Summary The Technical Services Engineer, RIS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes. Job requirements Expanded Essential Duties and Responsibilities

Serve as the primary RIS technical support resource for customer healthcare IT projects.
Provide second-level support for RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues.
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
Ensure compliance with healthcare regulatory standards and internal IT policies.
Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
Deliver product and service training to administrators, service-level users, and customers as needed.
Perform DeepHealth RIS system updates, upgrades, and maintenance activities.
Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
Integrate and support solutions within public cloud environments and DeepHealth platforms.
Design, implement, document, and support technical solutions that meet customer and organizational requirements.
Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

Minimum Qualifications, Education, and Experience

Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
Minimum of 5 years of experience in IT support roles.
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
Strong Linux system administration and command-line experience.
Experience with MSSQL database management and relational database technologies.
Strong understanding of networking concepts, troubleshooting, and infrastructure support.
Experience supporting RIS, DICOM, HL7, EMR, and other healthcare IT systems.
Proven experience troubleshooting complex software applications and healthcare technology solutions.
Experience with public cloud environments and cloud-based integrations.
Familiarity with scripting, data serialization, and reporting tools such as SSRS.
Strong troubleshooting, analytical thinking, and critical problem-solving skills.
Experience using ticketing systems and ITIL-based support processes.
Strong customer service, relationship management, and call center support experience.
Excellent written and verbal communication skills with both technical and non-technical audiences.
Ability to manage multiple priorities and work effectively under pressure.
Ability to collaborate effectively across cross-functional technical and business teams.
Flexibility to work varied schedules and participate in on-call rotations as required.
Strong understanding of PC/server hardware platforms and general IT infrastructure.
Professional communication and interpersonal skills required for internal and external customer interactions.

Preferred Qualifications

CCNA or CCNP certification.
CompTIA Linux+, RHCA, or RHCT certification.
Radiology workflow experience.
Experience in healthcare or clinical IT environments.
Advanced knowledge of healthcare imaging and workflow technologies.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Quality Standards

Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
Follows all local, regional and country laws concerning employment.
Follows all DeepHealth policies and procedures.
Follows data privacy, compliance, safety and confidentiality standards at all times.
Practices universal safety precautions.
Promotes good public relations on the phone and in person.
Adapts and is willing to learn new tasks, methods, and systems.
Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
Completes job responsibilities in a quality and timely manner.

Travel This position may require occasional travel.

Working Environment Remote

Physical Demands This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. Salary range is $75,000 to $100,00 depending upon experience Remote

Boston, Massachusetts, United States

$75 - $100 per year Service and Delivery

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