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Added 2 mins ago
Resident Engineer, Product Dev - Eng'g
Yazaki International Corporation
Canton, MI
Support vehicle evaluations, benchmark testing, and root-cause analysis activities.
Added 5 mins ago
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Electrical Design Engineer
GPAC
Elk River, MN
- $90,000 to $125,000 USD / year
Production Support: Support legacy and new product lines by evaluating component obsolescence, root-cause failure analysis, and continuous quality improvements.
Added 6 mins ago
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Electrical Design Engineer
GPAC
Cambridge, MN
- $90,000 to $125,000 USD / year
Production Support: Support legacy and new product lines by evaluating component obsolescence, root-cause failure analysis, and continuous quality improvements.
Added 6 mins ago
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Electrical Design Engineer
GPAC
Faribault, MN
- $90,000 to $125,000 USD / year
Production Support: Support legacy and new product lines by evaluating component obsolescence, root-cause failure analysis, and continuous quality improvements.
Added 6 mins ago
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Electrical Design Engineer
GPAC
St Cloud, MN
- $90,000 to $125,000 USD / year
Production Support: Support legacy and new product lines by evaluating component obsolescence, root-cause failure analysis, and continuous quality improvements.
Added 7 mins ago
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Electrical Design Engineer
GPAC
Pine City, MN
- $90,000 to $125,000 USD / year
Production Support: Support legacy and new product lines by evaluating component obsolescence, root-cause failure analysis, and continuous quality improvements.
Added 7 mins ago
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Electrical Design Engineer
GPAC
Northfield, MN
- $90,000 to $125,000 USD / year
Production Support: Support legacy and new product lines by evaluating component obsolescence, root-cause failure analysis, and continuous quality improvements.
Added 7 mins ago
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Electrical Design Engineer
GPAC
Owatonna, MN
- $90,000 to $125,000 USD / year
Production Support: Support legacy and new product lines by evaluating component obsolescence, root-cause failure analysis, and continuous quality improvements.
Added 8 mins ago
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Electrical Design Engineer
GPAC
Buffalo, MN
- $90,000 to $125,000 USD / year
Production Support: Support legacy and new product lines by evaluating component obsolescence, root-cause failure analysis, and continuous quality improvements.
Added 20 mins ago
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Lead Principal Platform Software Engineer
Oracle
Nashville, TN
- $113,600 to $306,400 USD / year
We are seeking a Lead Principal Software Engineer to set long-term technical direction for the Robotics Automation Platform. You will lead architecture and technical delivery across…
Added 46 mins ago
Senior Site Reliability Engineer
Jobgether
Remote, United States
Participate in a 24/7/365 on-call rotation, leading production incident triage, troubleshooting, and root cause analysis (RCA).
Added 1 hour ago
Quality Engineer / Principal Quality Engineer 2/3
Northrop Grumman
Elkridge, MD
Introduction in Root Cause Corrective Action (RCCA), HQMS and Continuous Improvement activities at the introductory level.
Added 1 hour ago
Manager Information Technology 3
Northrop Grumman
Linthicum Heights, MD
Administration and optimization of systems and software engineering tools, including compilers, code analysis, requirements management, and related environments.
Added 1 hour ago
Embedded Software Engineer II
Wabtec Corporation
Germantown, MD
Perform root cause analysis and develop solutions as necessary
Added 1 hour ago
Lead Software Engineer - Java, Microservices, MuleSoft & API Development (Remote)
CareFirst
Baltimore, MD
Lead root cause analysis and resolution of complex production issues.
Added 1 hour ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Annapolis, MD
- $40 to $50 USD / hour
Identify, document, prioritize, track, retest, and close defects. Support root-cause analysis and continuous quality improvement.
Added 1 hour ago
Mechatronics Controls Engineer
Apple
Sunnyvale, CA
Drive root-cause failure analysis and cross-functional problem solving
Added 1 hour ago
Technical Support Engine PACS
RadNet
Somerville, MA
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
Added 1 hour ago
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Electrical Design Engineer
GPAC
Charleston, SC
- $90,000 to $125,000 USD / year
Production Support: Support legacy and new product lines by evaluating component obsolescence, root-cause failure analysis, and continuous quality improvements.
Added 1 hour ago
G
Electrical Design Engineer
GPAC
Charleston, SC
- $90,000 to $125,000 USD / year
Production Support: Support legacy and new product lines by evaluating component obsolescence, root-cause failure analysis, and continuous quality improvements.
Added 1 hour ago
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Electrical Design Engineer
GPAC
Mount Pleasant, SC
- $90,000 to $125,000 USD / year
Production Support: Support legacy and new product lines by evaluating component obsolescence, root-cause failure analysis, and continuous quality improvements.
Added 1 hour ago
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Electrical Design Engineer
GPAC
Rock Hill, SC
- $90,000 to $125,000 USD / year
Production Support: Support legacy and new product lines by evaluating component obsolescence, root-cause failure analysis, and continuous quality improvements.
Added 1 hour ago
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Electrical Design Engineer
GPAC
Greenville, SC
- $90,000 to $125,000 USD / year
Production Support: Support legacy and new product lines by evaluating component obsolescence, root-cause failure analysis, and continuous quality improvements.
Added 1 hour ago
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Manufacturing Engineer Manager
GPAC
Dawsonville, GA
- $125,000 to $135,000 USD / year
Lead structured problem solving and root-cause analysis to address recurring safety, quality, equipment, and production issues.
Added 1 hour ago
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Manufacturing Engineer Manager
GPAC
Cumming, GA
- $125,000 to $135,000 USD / year
Lead structured problem solving and root-cause analysis to address recurring safety, quality, equipment, and production issues.

RadNet

Technical Support Engine PACS

Somerville, MA, United States

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Job details

Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Responsibilities

Job description

Job Summary The Technical Services Engineer, RIS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes. Job requirements Expanded Essential Duties and Responsibilities

Serve as the primary RIS technical support resource for customer healthcare IT projects.
Provide second-level support for RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues.
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
Ensure compliance with healthcare regulatory standards and internal IT policies.
Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
Deliver product and service training to administrators, service-level users, and customers as needed.
Perform DeepHealth RIS system updates, upgrades, and maintenance activities.
Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
Integrate and support solutions within public cloud environments and DeepHealth platforms.
Design, implement, document, and support technical solutions that meet customer and organizational requirements.
Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

Minimum Qualifications, Education, and Experience

Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
Minimum of 5 years of experience in IT support roles.
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
Strong Linux system administration and command-line experience.
Experience with MSSQL database management and relational database technologies.
Strong understanding of networking concepts, troubleshooting, and infrastructure support.
Experience supporting RIS, DICOM, HL7, EMR, and other healthcare IT systems.
Proven experience troubleshooting complex software applications and healthcare technology solutions.
Experience with public cloud environments and cloud-based integrations.
Familiarity with scripting, data serialization, and reporting tools such as SSRS.
Strong troubleshooting, analytical thinking, and critical problem-solving skills.
Experience using ticketing systems and ITIL-based support processes.
Strong customer service, relationship management, and call center support experience.
Excellent written and verbal communication skills with both technical and non-technical audiences.
Ability to manage multiple priorities and work effectively under pressure.
Ability to collaborate effectively across cross-functional technical and business teams.
Flexibility to work varied schedules and participate in on-call rotations as required.
Strong understanding of PC/server hardware platforms and general IT infrastructure.
Professional communication and interpersonal skills required for internal and external customer interactions.

Preferred Qualifications

CCNA or CCNP certification.
CompTIA Linux+, RHCA, or RHCT certification.
Radiology workflow experience.
Experience in healthcare or clinical IT environments.
Advanced knowledge of healthcare imaging and workflow technologies.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Quality Standards

Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
Follows all local, regional and country laws concerning employment.
Follows all DeepHealth policies and procedures.
Follows data privacy, compliance, safety and confidentiality standards at all times.
Practices universal safety precautions.
Promotes good public relations on the phone and in person.
Adapts and is willing to learn new tasks, methods, and systems.
Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
Completes job responsibilities in a quality and timely manner.

Travel This position may require occasional travel.

Working Environment Remote

Physical Demands This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. Salary range is $75,000 to $100,00 depending upon experience Remote

Boston, Massachusetts, United States

$75 - $100 per year Service and Delivery

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