Jobs in the United States

25+ jobs

Save this search

Added 9 mins ago
Grid Modeling Engineer
GE Vernova
Unspecified, ME
· Actively participate on and support project teams ensuring high quality deliverables, budget, and on-time project metrics are met.
Added 10 mins ago
O
Associate Support Engineer
Oracle
Augusta, ME
- $21.3 to $45.05 USD / hour
- Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-
Added 10 mins ago
Intern - Marketing Operations
Acxiom
Augusta, ME
Assist with data management activities, including list uploads, data quality reviews, and maintaining data integrity.
Added 10 mins ago
EG
QA Automation Engineer
Eliassen Group
Augusta, ME
- $75 to $82 USD / hour
Participate and contribute to requirements analysis, design, QA test plan development, defect review, QA results analysis, sprint review, and project planning sessions.
Added 11 mins ago
Implementation Engineer
RadNet
Somerville, MA
The Implementation Engineer is responsible for end-to-end technical deployment, integration, and validation of Picture Archiving and Communication Systems (PACS) and related DeepHealth…
Added 11 mins ago
Technical Support Engine PACS
RadNet
Somerville, MA
The Technical Services Engineer, RIS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This…
Added 15 mins ago
AU
Resilience and Emergency Management Intern - Spring 2027
AtkinsRealis USA Inc.
United States
- $23 to $29 USD / hour
Review, organize, track, and maintain grant applications, reimbursement requests, plans, project records, and related documentation in accordance with program requirements and quality…
Added 16 mins ago
AI
Strategic Segment Proposal Engineer
ABB Inc
Colstrip, MT
- $100,500 to $160,800 USD / year
As a Strategic Segment Proposal Engineer, you will be responsible for developing Technical & Commercial Proposals for ABB Electrification's focused industry segments (data centers and…
Added 16 mins ago
G
Commercial Construction Assistant Project Manager
GPAC
Clearwater, FL
- $90,000 to $110,000 USD / year
Help monitor project progress, quality, schedule, and budget.
Added 16 mins ago
G
Commercial Construction Assistant Project Manager
GPAC
Daytona Beach, FL
- $90,000 to $110,000 USD / year
Help monitor project progress, quality, schedule, and budget.
Added 16 mins ago
G
Commercial Construction Assistant Project Manager
GPAC
Lakeland, FL
- $90,000 to $110,000 USD / year
Help monitor project progress, quality, schedule, and budget.
Added 17 mins ago
EG
QA Automation Engineer
Eliassen Group
Helena, MT
- $75 to $82 USD / hour
Participate and contribute to requirements analysis, design, QA test plan development, defect review, QA results analysis, sprint review, and project planning sessions.
Added 22 mins ago
Process Engineer
Western Lithium Corp
Winnemucca, NV
Added 22 mins ago
Senior Process Engineer
Western Lithium Corp
Winnemucca, NV
Added 23 mins ago
EG
QA Automation Engineer
Eliassen Group
Carson City, NV
- $75 to $82 USD / hour
Participate and contribute to requirements analysis, design, QA test plan development, defect review, QA results analysis, sprint review, and project planning sessions.
Added 26 mins ago
QA/QC Electrical Engineer
KURITA
Minneapolis-Brooklyn Park, MN
Kurtia America Inc. is seeking a detail-oriented QA/QC Electrical Engineer to plan, implement, and maintain quality assurance and quality control activities for electrical engineering,…
Added 26 mins ago
KC
Wastewater Process Engineer II - Brightwater
King County
Woodinville, WA
- $54.77 to $69.43 USD / hour
The Wastewater Process Engineer II will play a key role on the WTD process team and will participate in a diverse body of work such as overseeing and providing technical support for…
Added 27 mins ago
G
Junior Structural Engineer
GPAC
Tampa, FL
- $60,000 to $80,000 USD / year
Come work in a dynamic environment where people are inspired to produce high quality work every day. Not only will you receive a generous PTO & benefits plan, but also a nationally…
Added 28 mins ago
G
Geotechnical/Civil Engineer
GPAC
Casper, WY
- $80,000 to $120,000 USD / year
Come work in a dynamic environment where people are inspired to produce high quality work every day. Not only will you receive a generous PTO & benefits plan, but also a nationally…
Added 28 mins ago
Civil Engineer EIT
GPAC
Rockford, IL
Come work in a dynamic environment where people are inspired to produce high quality work every day. Not only will you receive a generous PTO & benefits plan, but also a nationally…
Added 28 mins ago
Civil Engineer EIT
GPAC
Sacramento, CA
Come work in a dynamic environment where people are inspired to produce high quality work every day. Not only will you receive a generous PTO & benefits plan, but also a nationally…
Added 29 mins ago
Senior Software Technical Program Manager
Muon Space
San Jose, CA
…development efforts, while enabling teams to make fast, high-quality decisions in a complex, interdisciplinary…
Added 29 mins ago
G
Geotechnical Engineer
GPAC
Lexington, KY
- $80,000 to $120,000 USD / year
Come work in a dynamic environment where people are inspired to produce high quality work every day. Not only will you receive a generous PTO & benefits plan, but also a nationally…
Added 29 mins ago
G
Junior Structural Engineer
GPAC
Houston, TX
- $60,000 to $80,000 USD / year
Come work in a dynamic environment where people are inspired to produce high quality work every day. Not only will you receive a generous PTO & benefits plan, but also a nationally…
Added 31 mins ago
EG
QA Automation Engineer
Eliassen Group
Concord, NH
- $75 to $82 USD / hour
Participate and contribute to requirements analysis, design, QA test plan development, defect review, QA results analysis, sprint review, and project planning sessions.

RadNet

Technical Support Engine PACS

Somerville, MA, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Responsibilities

Job description

Job Summary The Technical Services Engineer, RIS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes. Job requirements Expanded Essential Duties and Responsibilities

Serve as the primary RIS technical support resource for customer healthcare IT projects.
Provide second-level support for RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues.
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
Ensure compliance with healthcare regulatory standards and internal IT policies.
Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
Deliver product and service training to administrators, service-level users, and customers as needed.
Perform DeepHealth RIS system updates, upgrades, and maintenance activities.
Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
Integrate and support solutions within public cloud environments and DeepHealth platforms.
Design, implement, document, and support technical solutions that meet customer and organizational requirements.
Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

Minimum Qualifications, Education, and Experience

Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
Minimum of 5 years of experience in IT support roles.
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
Strong Linux system administration and command-line experience.
Experience with MSSQL database management and relational database technologies.
Strong understanding of networking concepts, troubleshooting, and infrastructure support.
Experience supporting RIS, DICOM, HL7, EMR, and other healthcare IT systems.
Proven experience troubleshooting complex software applications and healthcare technology solutions.
Experience with public cloud environments and cloud-based integrations.
Familiarity with scripting, data serialization, and reporting tools such as SSRS.
Strong troubleshooting, analytical thinking, and critical problem-solving skills.
Experience using ticketing systems and ITIL-based support processes.
Strong customer service, relationship management, and call center support experience.
Excellent written and verbal communication skills with both technical and non-technical audiences.
Ability to manage multiple priorities and work effectively under pressure.
Ability to collaborate effectively across cross-functional technical and business teams.
Flexibility to work varied schedules and participate in on-call rotations as required.
Strong understanding of PC/server hardware platforms and general IT infrastructure.
Professional communication and interpersonal skills required for internal and external customer interactions.

Preferred Qualifications

CCNA or CCNP certification.
CompTIA Linux+, RHCA, or RHCT certification.
Radiology workflow experience.
Experience in healthcare or clinical IT environments.
Advanced knowledge of healthcare imaging and workflow technologies.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Quality Standards

Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
Follows all local, regional and country laws concerning employment.
Follows all DeepHealth policies and procedures.
Follows data privacy, compliance, safety and confidentiality standards at all times.
Practices universal safety precautions.
Promotes good public relations on the phone and in person.
Adapts and is willing to learn new tasks, methods, and systems.
Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
Completes job responsibilities in a quality and timely manner.

Travel This position may require occasional travel.

Working Environment Remote

Physical Demands This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. Salary range is $75,000 to $100,00 depending upon experience Remote

Boston, Massachusetts, United States

$75 - $100 per year Service and Delivery

Apply About employer

Report this job