Jobs in the United States

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Added 2 mins ago
Mechanical Engineer
Waters Technologies Corporation
Milford, MA
The Reliability Engineer helps define reliability goals, develop evaluation plans, assess risk and facilitate design improvements by working with project teams. Activities include both…
Added 2 mins ago
Senior Mechanical Product Engineer
Mid Technology Corporation
Woburn, MA
…successfully transitioned multiple R&D efforts into established product lines, including wireless data loggers and critical propulsion seals used by the U.S.…
Added 2 mins ago
Manufacturing Engineer II - Springfield,
Smith & Wesson
Springfield, MA
The Manufacturing Engineer will develop and implement optimal, cost-effective manufacturing processes and methods in accordance with product specifications and quality standards. The…
Added 2 mins ago
Quality Assurance Engineer
ZOLL Medical Corporation
Chelmsford, MA
The Product Quality Assurance Engineer supports product quality throughout the product lifecycle, with a focus on complaint investigations, risk management support, and product quality…
Added 3 mins ago
Senior QA Engineer - Data And AI
Digital Federal Credit Union
Chelmsford, MA
The Senior Quality Engineer - AI & Automation extends traditional quality assurance responsibilities by leading modern quality engineering practices across automated testing, AI-assisted…
Added 5 mins ago
Product Engineer | Audio AC
Texas Instruments
Dallas, TX
Product engineering (PE) works with our design and other back-end teams to ensure a product is designed for manufacturability and reliability. PEs usually work on a product family or…
Added 8 mins ago
Full Stack Engineer
Pogo Technologies, Inc.
Remote, United States
- Work closely with engineering, product, and design to plan, architect, and ship features
Added 10 mins ago
TA
Space Security EW/RF Operational Engineer
The Aerospace Corpor
Colorado Springs, CO
- $117,300 to $226,900 USD / year
…spans the capability lifecycle from concept and architecture design to performance assessment to application of space and space-enabled…
Added 13 mins ago
Electrical Engineer - Power Distribution
CEL - Critical Power
Williamsburg, VA
The Electrical Engineer - Power Distribution is accountable for the design, documentation and compliance of electrical systems across CEL's LV switchgear product range, including:
Added 13 mins ago
Engineer I
Victaulic Company
Easton, PA
Engineer 1- Project Design Engineer – Coupling Technology
Added 17 mins ago
Software Engineer
CoreLogic Solutions, LLC
Dallas, TX
Design, develop, test, deploy, and maintain scalable software applications following established engineering standards, coding best practices, and architectural guidelines under general…
Added 24 mins ago
Software Engineer
CoreLogic Solutions, LLC
Dallas, TX
Design, develop, test, deploy, and maintain scalable software applications following established engineering standards, coding best practices, and architectural guidelines under general…
Added 25 mins ago
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Electrical Design Engineer
GPAC
Magnolia, AR
- $80,000 to $110,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 28 mins ago
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Quality Engineer
GPAC
Waterbury, CT
- $85,000 to $125,000 USD / year
Apply quality engineering initiatives from concept through production to ensure robust design, efficient processes, and consistent product performance. Ensure product and process quality by…
Added 28 mins ago
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Quality Engineer
GPAC
Torrington, CT
- $85,000 to $125,000 USD / year
Apply quality engineering initiatives from concept through production to ensure robust design, efficient processes, and consistent product performance. Ensure product and process quality by…
Added 29 mins ago
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Quality Engineer
GPAC
Bristol, CT
- $85,000 to $125,000 USD / year
Apply quality engineering initiatives from concept through production to ensure robust design, efficient processes, and consistent product performance. Ensure product and process quality by…
Added 29 mins ago
G
Quality Engineer
GPAC
Naugatuck, CT
- $85,000 to $125,000 USD / year
Apply quality engineering initiatives from concept through production to ensure robust design, efficient processes, and consistent product performance. Ensure product and process quality by…
Added 29 mins ago
G
Quality Engineer
GPAC
Hartford, CT
- $85,000 to $125,000 USD / year
Apply quality engineering initiatives from concept through production to ensure robust design, efficient processes, and consistent product performance. Ensure product and process quality by…
Added 30 mins ago
Staff Process Engineer, Drive Unit (3rd Shift)
Rivian
Normal, IL
Added 30 mins ago
Sr. Process Engineer, Drive Unit (3rd Shift)
Rivian
Normal, IL
Added 35 mins ago
ENGINEER MANUFACTURING 3
Huntington Ingalls Industries
Goose Creek, SC
…fabrication of tools and equipment and other functions that affect product performance. Adapts machine or equipment design to factory and production conditions. May incorporate inspection…
Added 35 mins ago
Senior Manufacturing Engineer - Machining
Rolls-Royce
Aiken, SC
Job Title: Senior Manufacturing Engineer - Machining
Added 36 mins ago
SE
Field Engineer/ Construction Manager
SJS Executives LLC
Kittery, ME
- $55.28 to $57.69 USD / hour
…(both bar charts and networks); environmental protection plans; design and construction quality control plans; health and safety and accident prevention plans; coordinate reviews and…
Added 38 mins ago
Distinguished Signal and Power Integrity Engineer
NVIDIA USA
Remote, United States
We are now looking for a Distinguished Signal & Power Integrity Engineer! NVIDIA has continuously reinvented itself over two decades. Our invention of the GPU in 1999 sparked the growth of…
Added 39 mins ago
Automation Controls Engineer
Carlisle
Tooele, Utah, UT
Carlisle Construction Materials (CCM) is seeking an Automation Controls Engineer to join our team in Tooele, UT. The Engineer is responsible for the design, support, troubleshooting, and…

RadNet

Technical Support Engine PACS

Somerville, MA, United States

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Job details

Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Responsibilities

Job description

Job Summary The Technical Services Engineer, RIS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes. Job requirements Expanded Essential Duties and Responsibilities

Serve as the primary RIS technical support resource for customer healthcare IT projects.
Provide second-level support for RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues.
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
Ensure compliance with healthcare regulatory standards and internal IT policies.
Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
Deliver product and service training to administrators, service-level users, and customers as needed.
Perform DeepHealth RIS system updates, upgrades, and maintenance activities.
Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
Integrate and support solutions within public cloud environments and DeepHealth platforms.
Design, implement, document, and support technical solutions that meet customer and organizational requirements.
Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

Minimum Qualifications, Education, and Experience

Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
Minimum of 5 years of experience in IT support roles.
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
Strong Linux system administration and command-line experience.
Experience with MSSQL database management and relational database technologies.
Strong understanding of networking concepts, troubleshooting, and infrastructure support.
Experience supporting RIS, DICOM, HL7, EMR, and other healthcare IT systems.
Proven experience troubleshooting complex software applications and healthcare technology solutions.
Experience with public cloud environments and cloud-based integrations.
Familiarity with scripting, data serialization, and reporting tools such as SSRS.
Strong troubleshooting, analytical thinking, and critical problem-solving skills.
Experience using ticketing systems and ITIL-based support processes.
Strong customer service, relationship management, and call center support experience.
Excellent written and verbal communication skills with both technical and non-technical audiences.
Ability to manage multiple priorities and work effectively under pressure.
Ability to collaborate effectively across cross-functional technical and business teams.
Flexibility to work varied schedules and participate in on-call rotations as required.
Strong understanding of PC/server hardware platforms and general IT infrastructure.
Professional communication and interpersonal skills required for internal and external customer interactions.

Preferred Qualifications

CCNA or CCNP certification.
CompTIA Linux+, RHCA, or RHCT certification.
Radiology workflow experience.
Experience in healthcare or clinical IT environments.
Advanced knowledge of healthcare imaging and workflow technologies.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Quality Standards

Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
Follows all local, regional and country laws concerning employment.
Follows all DeepHealth policies and procedures.
Follows data privacy, compliance, safety and confidentiality standards at all times.
Practices universal safety precautions.
Promotes good public relations on the phone and in person.
Adapts and is willing to learn new tasks, methods, and systems.
Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
Completes job responsibilities in a quality and timely manner.

Travel This position may require occasional travel.

Working Environment Remote

Physical Demands This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. Salary range is $75,000 to $100,00 depending upon experience Remote

Boston, Massachusetts, United States

$75 - $100 per year Service and Delivery

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