Jobs in the United States

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Added 1 min ago
Project Manager - Construction & Medical Imaging Installs - Madison, WI - FIELD/TRAVEL
d Siemens Medical Solutions USA, Inc.
Remote, United States
…external stakeholders, i.e. customer, customer’s architect, engineer, contractor, administration, Siemens Sales and Service partners,…
Added 2 mins ago
Responsible AI Engineer Specialist
Accenture LLP Company
NY
We’re looking to grow our Responsible AI team and if you’re an experienced RAI Engineer with a Responsible AI background, we’d love to hear from you.
Added 2 mins ago
Responsible AI Engineer Manager/Senior Manager
Accenture LLP Company
NY
We’re looking to grow our Responsible AI team and if you’re an experienced RAI Engineer with a Responsible AI background, we’d love to hear from you.
Added 6 mins ago
J
System Engineer Manager, Information Technology
Jobgether
Remote, United States
- $135,000 to $150,000 USD / year
As the System Engineer Manager, Information Technology, you will take ownership of internal IT operations, ensuring secure systems, efficient support processes, and effective technology…
Added 11 mins ago
O
Associate Support Engineer
Oracle
Augusta, ME
- $21.3 to $45.05 USD / hour
…service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and…
Added 11 mins ago
O
Senior Core Infrastructure Engineer - Nashville, TN
Oracle
Augusta, ME
- $79,200 to $209,500 USD / year
–Implements and contributes to the development for components of distributed systems that support horizontal and vertical scaling including leveraging distributed state management tools.
Added 11 mins ago
O
Commercial Technical Program Manager
Oracle
Augusta, ME
- $126,200 to $264,100 USD / year
This role sits at the intersection of technical program management, commercial execution, and strategic customer operations. The successful candidate will serve as a critical bridge between…
Added 11 mins ago
Lead Release Train Engineer
Humana
Augusta, ME
The Lead Release Train Engineer (RTE) serves as the servant leader, facilitator, and coach for a complex Agile Release Train (ART), supporting multiple Scrum teams in delivering business…
Added 11 mins ago
T
Information Security Engineer
TTEC
Augusta, ME
- $65,000 to $70,000 USD / year
…award-winning employment experience. As a Information Security Engineer working remote in US, you’ll be a part of bringing humanity to business.…
Added 11 mins ago
Senior Telecom Engineer
Maximus
Augusta, ME
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 11 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Augusta, ME
…technologies. This role requires a passion for programming and knowledge in Cloud technologies such as Terraform, AWS Services, Docker, Kubernetes, and familiar with Git development. The…
Added 12 mins ago
Technical Support Engine PACS
RadNet
Somerville, MA
The Technical Services Engineer, RIS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This…
Added 18 mins ago
AI
Strategic Segment Proposal Engineer
ABB Inc
Colstrip, MT
- $100,500 to $160,800 USD / year
As a Strategic Segment Proposal Engineer, you will be responsible for developing Technical & Commercial Proposals for ABB Electrification's focused industry segments (data centers and…
Added 18 mins ago
RC
Boiler Engineer
Randstad Canada
PISCATAWAY, NJ
- $36.05 to $38.47 USD / hour
Knowledge of steam generation, feedwater systems, water treatment, fuel systems, and steam distribution.
Added 23 mins ago
Systems Support Engineer
Western Lithium Corp
Winnemucca, NV
Added 23 mins ago
HIRING EVENT-11/16/26-Machine Operator 2-Days/Nights
United States
Key Technical Knowledge and Functional Skills:
Added 24 mins ago
Service Desk Engineer
Synopsys
Exton, PA
In this role, the Service Desk Engineer II will join the AGI IT Service Desk team and will be responsible for AGI’s ServiceNow request processes, including daily ticket SLA / SLO…
Added 26 mins ago
Senior MuleSoft Engineer
Core4ce Careers
Remote, United States
On-Premises & Linux Management: Manage on-premises infrastructure deployments and leverage deep Linux operation system knowledge for system administration, performance tuning, shell…
Added 28 mins ago
QA/QC Electrical Engineer
KURITA
Minneapolis-Brooklyn Park, MN
Kurtia America Inc. is seeking a detail-oriented QA/QC Electrical Engineer to plan, implement, and maintain quality assurance and quality control activities for electrical engineering,…
Added 28 mins ago
KC
Wastewater Process Engineer II - Brightwater
King County
Woodinville, WA
- $54.77 to $69.43 USD / hour
The Wastewater Process Engineer II will play a key role on the WTD process team and will participate in a diverse body of work such as overseeing and providing technical support for…
Added 30 mins ago
Transportation Licensed Engineer
GPAC
Saint Louis, MO
Knowledge of Department of Transportation (DOT) standards and procedures
Added 30 mins ago
Senior Software Technical Program Manager
Muon Space
San Jose, CA
Scheduling & Execution Management: Build and maintain project timelines, track dependencies, monitor progress, and adjust plans as priorities shift.
Added 30 mins ago
Transportation Licensed Engineer
GPAC
Fort Lauderdale, FL
Knowledge of Department of Transportation (DOT) standards and procedures
Added 32 mins ago
Test Engineer II - Microwave
BAE Systems
Nashua, NH
Added 35 mins ago
VLSI ASIC Logic Design Engineer
Hewlett Packard Enterprise
Ft. Collins, CO · Frisco, TX · Bloomington, MN · Chippewa Falls, WI
Collaborates and communicates with management and internal partners regarding design status, project progress, and issue resolution.

RadNet

Technical Support Engine PACS

Somerville, MA, United States

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Job details

Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Responsibilities

Job description

Job Summary The Technical Services Engineer, RIS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes. Job requirements Expanded Essential Duties and Responsibilities

Serve as the primary RIS technical support resource for customer healthcare IT projects.
Provide second-level support for RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues.
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
Ensure compliance with healthcare regulatory standards and internal IT policies.
Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
Deliver product and service training to administrators, service-level users, and customers as needed.
Perform DeepHealth RIS system updates, upgrades, and maintenance activities.
Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
Integrate and support solutions within public cloud environments and DeepHealth platforms.
Design, implement, document, and support technical solutions that meet customer and organizational requirements.
Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

Minimum Qualifications, Education, and Experience

Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
Minimum of 5 years of experience in IT support roles.
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
Strong Linux system administration and command-line experience.
Experience with MSSQL database management and relational database technologies.
Strong understanding of networking concepts, troubleshooting, and infrastructure support.
Experience supporting RIS, DICOM, HL7, EMR, and other healthcare IT systems.
Proven experience troubleshooting complex software applications and healthcare technology solutions.
Experience with public cloud environments and cloud-based integrations.
Familiarity with scripting, data serialization, and reporting tools such as SSRS.
Strong troubleshooting, analytical thinking, and critical problem-solving skills.
Experience using ticketing systems and ITIL-based support processes.
Strong customer service, relationship management, and call center support experience.
Excellent written and verbal communication skills with both technical and non-technical audiences.
Ability to manage multiple priorities and work effectively under pressure.
Ability to collaborate effectively across cross-functional technical and business teams.
Flexibility to work varied schedules and participate in on-call rotations as required.
Strong understanding of PC/server hardware platforms and general IT infrastructure.
Professional communication and interpersonal skills required for internal and external customer interactions.

Preferred Qualifications

CCNA or CCNP certification.
CompTIA Linux+, RHCA, or RHCT certification.
Radiology workflow experience.
Experience in healthcare or clinical IT environments.
Advanced knowledge of healthcare imaging and workflow technologies.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Quality Standards

Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
Follows all local, regional and country laws concerning employment.
Follows all DeepHealth policies and procedures.
Follows data privacy, compliance, safety and confidentiality standards at all times.
Practices universal safety precautions.
Promotes good public relations on the phone and in person.
Adapts and is willing to learn new tasks, methods, and systems.
Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
Completes job responsibilities in a quality and timely manner.

Travel This position may require occasional travel.

Working Environment Remote

Physical Demands This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. Salary range is $75,000 to $100,00 depending upon experience Remote

Boston, Massachusetts, United States

$75 - $100 per year Service and Delivery

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