Jobs in the United States

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Added 1 min ago
Systems Engineer for Large Public Venues (East Coast)
Hewlett Packard Enterprise
All, NY · All, DE · All, GA · All, PA · Boston, MA · All, NC · All, OH · All, MD · All, FL
The Systems Engineer for Large Public Venues on the East Coast will be mainly responsible for providing technical support and leadership in the creation of deliverable Wi-Fi and wireless…
Added 2 mins ago
Software Engineer III
Robert Half
Remote, United States
Robert Half is seeking a Software Engineer III who will analyze, design, program, debug, test, implement and modify software enhancements and/or new applications used in local, networked,…
Added 3 mins ago
Staff Software Engineer, Fullstack
QXO
Seattle, WA
As a Staff Software Engineer on the QXO RevX Pricing Technology team, you will lead the design, development, and operation of the systems that cost, price, and quote across QXO’s…
Added 10 mins ago
Senior MBSE Systems Engineer
Sabre Systems LLC
Patuxent River, MD
Sabre Systems is currently recruiting a Senior MBSE Systems Engineer for the Model-Based Systems Engineering Division to support the V-22 Joint Program Office (PMA-275) at Patuxent River…
Added 15 mins ago
Manager Information Technology 3
Northrop Grumman
Linthicum Heights, MD
…personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the…
Added 15 mins ago
Data Engineer
Oshkosh Corporation
Hagerstown, MD · Frederick, MD
Bachelor’s degree in computer science, data science or a related field with three (3) or more years of working as a data engineer, ETL developer and/or data warehouse DBA.
Added 16 mins ago
Senior Platform Engineer
RTI International
UNAVAILABLE
As a Senior Platform Engineer, you will play a key role in building and advancing cloud-native platform capabilities, with a focus on Kubernetes, infrastructure automation, CI/CD,…
Added 20 mins ago
Project Manager - Construction & Medical Imaging Installs - Madison, WI - FIELD/TRAVEL
d Siemens Medical Solutions USA, Inc.
Remote, United States
…external stakeholders, i.e. customer, customer’s architect, engineer, contractor, administration, Siemens Sales and Service partners,…
Added 22 mins ago
Responsible AI Engineer Specialist
Accenture LLP Company
NY
We’re looking to grow our Responsible AI team and if you’re an experienced RAI Engineer with a Responsible AI background, we’d love to hear from you.
Added 22 mins ago
Responsible AI Engineer Manager/Senior Manager
Accenture LLP Company
NY
We’re looking to grow our Responsible AI team and if you’re an experienced RAI Engineer with a Responsible AI background, we’d love to hear from you.
Added 32 mins ago
Technical Support Engine PACS
RadNet
Somerville, MA
The Technical Services Engineer, RIS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This…
Added 49 mins ago
Senior Software Engineer, Ground Station Platform
Muon Space
San Jose, CA
Muon is looking for a Senior Software Engineer to join our team and help scale our core platforms. In this role, you'll design foundational architecture, ship customer-facing features with…
Added 55 mins ago
Cloud Engineer
UMB Bank
Kansas City, MO
…and accelerate adoption of the Cloud. The team provides self-service means to empower other teams to deploy cloud-native platforms while ensuring security, governance, architectural…
Added 58 mins ago
Intern, Field Service Engineer
ASM
United States
As a Field Service Engineer Intern, you’ll gain hands-on experience supporting advanced semiconductor equipment while learning how engineers help customers keep complex manufacturing…
Added 58 mins ago
Intern, Field Process Engineering
ASM
United States
We are seeking a motivated Field Process Engineer Intern to gain hands-on experience supporting process development, optimization, qualification, and troubleshooting activities for advanced…
Added 58 mins ago
Intern, Electrical Engineering
ASM
United States
We are seeking a motivated Hardware Engineer Intern, Electrical to join our engineering team and gain hands-on experience supporting the design, integration, testing, and continuous…
Added 59 mins ago
BC
Metallic Materials Engineer
Brunswick Corporation
Fond du Lac, WI
- $73,600 to $117,900 USD / year
As a Metallic Materials Engineer at Mercury Marine, you will apply knowledge of metallic alloys, processing methods and material performance to support current products and new product…
Added 59 mins ago
LCMS Field Service Engineer 1
ThermoFisher Scientific
West Greenwich, RI
Join us at Thermo Fisher Scientific as a Field Service Engineer, where you'll contribute by ensuring our sophisticated scientific instruments operate at peak performance. In this role,…
Added 1 hour ago
CO
Network Engineer - Public Works
City of San Jose
San Jose, CA
- $130,930.8 to $159,279.12 USD / year
…and Expectations, including quality and excellent customer service and here to learn more about San…
Added 1 hour ago
Software Development Engineer, SoC HAL
Annapurna Labs (U.S.) Inc.
Cupertino, CA
Annapurna Labs builds the custom silicon at the heart of AWS machine learning servers, and we are hiring a software engineer to help build the Hardware Abstraction Layer (HAL) that brings…
Added 1 hour ago
REMOTE Senior Amazon Connect Engineer
Insight Global
Baltimore, MD
Insight Global is seeking a Senior AWS Amazon Connect Engineer for a top power generation client. This individual will take ownership of the design, implementation, integration,…
Added 1 hour ago
CO
Senior Civil Engineer - Public Works
City of Oxnard
Oxnard, CA
- $53.19 to $85.1 USD / hour
The City of Oxnard’s Public Works Department is seeking a Senior Civil Engineer to provide engineering leadership, oversee capital improvement projects, and support the delivery of the…
Added 1 hour ago
Staff Engineer 1
Applied Research Associates, Inc.
Kirtland AFB, NM
…Mechanical Engineering, Civil Engineering, or related engineering field. You will be instrumental in supporting tests to characterize weapon effects against a variety of targets. These…
Added 1 hour ago
Junior Engineer
Applied Research Associates, Inc.
Kirtland AFB, NM
…Mechanical Engineering, Civil Engineering, or related engineering field. You will be instrumental in supporting tests to characterize weapon effects against a variety of targets. These…
Added 1 hour ago
Software Engineer III
Robert Half Inc.
Remote, United States
Robert Half is seeking a Software Engineer III who will analyze, design, program, debug, test, implement and modify software enhancements and/or new applications used in local, networked,…

RadNet

Technical Support Engine PACS

Somerville, MA, United States

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Job details

Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Responsibilities

Job description

Job Summary The Technical Services Engineer, RIS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes. Job requirements Expanded Essential Duties and Responsibilities

Serve as the primary RIS technical support resource for customer healthcare IT projects.
Provide second-level support for RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues.
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
Ensure compliance with healthcare regulatory standards and internal IT policies.
Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
Deliver product and service training to administrators, service-level users, and customers as needed.
Perform DeepHealth RIS system updates, upgrades, and maintenance activities.
Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
Integrate and support solutions within public cloud environments and DeepHealth platforms.
Design, implement, document, and support technical solutions that meet customer and organizational requirements.
Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

Minimum Qualifications, Education, and Experience

Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
Minimum of 5 years of experience in IT support roles.
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
Strong Linux system administration and command-line experience.
Experience with MSSQL database management and relational database technologies.
Strong understanding of networking concepts, troubleshooting, and infrastructure support.
Experience supporting RIS, DICOM, HL7, EMR, and other healthcare IT systems.
Proven experience troubleshooting complex software applications and healthcare technology solutions.
Experience with public cloud environments and cloud-based integrations.
Familiarity with scripting, data serialization, and reporting tools such as SSRS.
Strong troubleshooting, analytical thinking, and critical problem-solving skills.
Experience using ticketing systems and ITIL-based support processes.
Strong customer service, relationship management, and call center support experience.
Excellent written and verbal communication skills with both technical and non-technical audiences.
Ability to manage multiple priorities and work effectively under pressure.
Ability to collaborate effectively across cross-functional technical and business teams.
Flexibility to work varied schedules and participate in on-call rotations as required.
Strong understanding of PC/server hardware platforms and general IT infrastructure.
Professional communication and interpersonal skills required for internal and external customer interactions.

Preferred Qualifications

CCNA or CCNP certification.
CompTIA Linux+, RHCA, or RHCT certification.
Radiology workflow experience.
Experience in healthcare or clinical IT environments.
Advanced knowledge of healthcare imaging and workflow technologies.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Quality Standards

Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
Follows all local, regional and country laws concerning employment.
Follows all DeepHealth policies and procedures.
Follows data privacy, compliance, safety and confidentiality standards at all times.
Practices universal safety precautions.
Promotes good public relations on the phone and in person.
Adapts and is willing to learn new tasks, methods, and systems.
Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
Completes job responsibilities in a quality and timely manner.

Travel This position may require occasional travel.

Working Environment Remote

Physical Demands This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. Salary range is $75,000 to $100,00 depending upon experience Remote

Boston, Massachusetts, United States

$75 - $100 per year Service and Delivery

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