Jobs in the United States

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Added 17 mins ago
Senior Juniper SRX Firewall Engineer
Jobgether
Remote, United States
…steps. Our partner is looking for a Senior Juniper SRX Firewall Engineer based in the United…
Added 33 mins ago
HP
Inside Sales Associate
High Point Networks LLC
West Fargo, ND · Billings, MT · Pueblo, CO · Sioux Falls, SD
- $55,000 to $65,000 USD / year
Route service and project issues to Service Desk and Dispatch, which assigns the Project Manager or engineer; bring relationship or commercial issues to the Account Manager.
Added 40 mins ago
Space Vehicle Systems Engineer - Level 3 or 4 (AHT)
Northrop Grumman
Redondo Beach, CA · Redondo Beach
-Developing the mission interface control document(s) with the launch service provider(s), customer(s), and internal stakeholder(s)
Added 40 mins ago
Data Engineer
Oshkosh Corporation
Hagerstown, MD · Frederick, MD
…acquisition, processing and machine learning of engineering or service data and application to preventive maintenance and intelligent control of on or off-road…
Added 41 mins ago
Senior Platform Engineer
RTI International
UNAVAILABLE
As a Senior Platform Engineer, you will play a key role in building and advancing cloud-native platform capabilities, with a focus on Kubernetes, infrastructure automation, CI/CD,…
Added 45 mins ago
Project Manager - Construction & Medical Imaging Installs - Madison, WI - FIELD/TRAVEL
d Siemens Medical Solutions USA, Inc.
Remote, United States
You will communicate project information, status updates, schedule and scope changes to internal and external stakeholders, i.e. customer, customer’s architect, engineer, contractor,…
Added 47 mins ago
Responsible AI Engineer Manager/Senior Manager
Accenture LLP Company
NY
We’re looking to grow our Responsible AI team and if you’re an experienced RAI Engineer with a Responsible AI background, we’d love to hear from you.
Added 56 mins ago
Technical Support Engine PACS
RadNet
Somerville, MA
The Technical Services Engineer, RIS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This…
Added 1 hour ago
AU
Resilience and Emergency Management Intern - Spring 2027
AtkinsRealis USA Inc.
United States
- $23 to $29 USD / hour
EXPERIENCE: No professional experience required. Internship, volunteer, research, customer service, administrative, data analysis, planning, grants, or public-sector experience is a plus.
Added 1 hour ago
Service Desk Engineer
Synopsys
Exton, PA
In this role, the Service Desk Engineer II will join the AGI IT Service Desk team and will be responsible for AGI’s ServiceNow request processes, including daily ticket SLA / SLO…
Added 1 hour ago
Performance Engineer - Sustainable Infrastructure Services
Johnson Controls Inc.
United States
As a member of the Sustainability Infrastructure Services (SIS) Team, the site performance engineer will participate in design-build and SIS infrastructure projects as a Facility…
Added 1 hour ago
Intern, Field Service Engineer
ASM
United States
As a Field Service Engineer Intern, you’ll gain hands-on experience supporting advanced semiconductor equipment while learning how engineers help customers keep complex manufacturing…
Added 1 hour ago
Intern, Field Process Engineering
ASM
United States
Build relationships with process, equipment, product, R&D, service, and customer engineering teams.
Added 1 hour ago
CO
Network Engineer - Public Works
City of San Jose
San Jose, CA
- $130,930.8 to $159,279.12 USD / year
…Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San…
Added 1 hour ago
Software Development Engineer, SoC HAL
Annapurna Labs (U.S.) Inc.
Cupertino, CA
…with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct,…
Added 1 hour ago
Staff Engineer 1
Applied Research Associates, Inc.
Kirtland AFB, NM
…that is committed to ARA’s core values of Passion, Freedom, Service, and Growth. The candidate should be a self-starter who is excited to solve real-world problems that matter to national…
Added 1 hour ago
Software Engineer III
Robert Half Inc.
Remote, United States
Robert Half is seeking a Software Engineer III who will analyze, design, program, debug, test, implement and modify software enhancements and/or new applications used in local, networked,…
Added 1 hour ago
EC
Supplier Quality Engineer
Eaton Corporation
Davenport, IA
- $71,000 to $105,000 USD / year
Eaton’s AER MSD Mission System Division is currently seeking a Supplier Quality Engineer. This role is in Davenport, IA.
Added 2 hours ago
FEP TPS Engineer - E3
Applied Materials, Inc
Phoenix, AZ
Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Added 2 hours ago
Global Product Support Engineer III
Applied Materials, Inc
Kalispell, MT
As a Global Product Support Engineer, you will be using your project management skills, mechanical aptitude, and data analysis techniques to develop and publish maintenance strategies for…
Added 2 hours ago
Semiconductor Equipment Engineer/ Principal Semiconductor Equipment Engineer
CORP-Corporate Office
United States
…exceptionally talented, motivated, and creative Semiconductor Equipment Engineer positions located at our Linthicum, MD facility - required to be fully…
Added 2 hours ago
Launch Systems Integration Systems Engineer - Level 3 or 4 (AHT)
CORP-Corporate Office
United States
-Developing the mission interface control document(s) with the launch service provider(s), customer(s), and internal stakeholder(s)
Added 2 hours ago
Space Vehicle Systems Engineer - Level 3 or 4 (AHT)
CORP-Corporate Office
United States
-Developing the mission interface control document(s) with the launch service provider(s), customer(s), and internal stakeholder(s)
Added 2 hours ago
G
Manufacturing Equipment Engineer
GPAC
Manhattan, KS
- $80,000 to $98,000 USD / year
Manufacturing Engineer • Equipment Engineer • Mechanical Engineer • Agricultural Equipment • Agricultural Machinery • Fabrication Equipment • Heavy Equipment • Product Design •…
Added 2 hours ago
Software Engineer Fellow
NCR VOYIX
Tallahassee, FL
…with senior engineers and cross-functional teams to understand project objectives and contribute to technical solutions. • Write clean, efficient, and well-documented code in accordance…

RadNet

Technical Support Engine PACS

Somerville, MA, United States

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Job details

Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Responsibilities

Job description

Job Summary The Technical Services Engineer, RIS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes. Job requirements Expanded Essential Duties and Responsibilities

Serve as the primary RIS technical support resource for customer healthcare IT projects.
Provide second-level support for RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues.
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
Ensure compliance with healthcare regulatory standards and internal IT policies.
Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
Deliver product and service training to administrators, service-level users, and customers as needed.
Perform DeepHealth RIS system updates, upgrades, and maintenance activities.
Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
Integrate and support solutions within public cloud environments and DeepHealth platforms.
Design, implement, document, and support technical solutions that meet customer and organizational requirements.
Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

Minimum Qualifications, Education, and Experience

Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
Minimum of 5 years of experience in IT support roles.
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
Strong Linux system administration and command-line experience.
Experience with MSSQL database management and relational database technologies.
Strong understanding of networking concepts, troubleshooting, and infrastructure support.
Experience supporting RIS, DICOM, HL7, EMR, and other healthcare IT systems.
Proven experience troubleshooting complex software applications and healthcare technology solutions.
Experience with public cloud environments and cloud-based integrations.
Familiarity with scripting, data serialization, and reporting tools such as SSRS.
Strong troubleshooting, analytical thinking, and critical problem-solving skills.
Experience using ticketing systems and ITIL-based support processes.
Strong customer service, relationship management, and call center support experience.
Excellent written and verbal communication skills with both technical and non-technical audiences.
Ability to manage multiple priorities and work effectively under pressure.
Ability to collaborate effectively across cross-functional technical and business teams.
Flexibility to work varied schedules and participate in on-call rotations as required.
Strong understanding of PC/server hardware platforms and general IT infrastructure.
Professional communication and interpersonal skills required for internal and external customer interactions.

Preferred Qualifications

CCNA or CCNP certification.
CompTIA Linux+, RHCA, or RHCT certification.
Radiology workflow experience.
Experience in healthcare or clinical IT environments.
Advanced knowledge of healthcare imaging and workflow technologies.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Quality Standards

Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
Follows all local, regional and country laws concerning employment.
Follows all DeepHealth policies and procedures.
Follows data privacy, compliance, safety and confidentiality standards at all times.
Practices universal safety precautions.
Promotes good public relations on the phone and in person.
Adapts and is willing to learn new tasks, methods, and systems.
Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
Completes job responsibilities in a quality and timely manner.

Travel This position may require occasional travel.

Working Environment Remote

Physical Demands This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. Salary range is $75,000 to $100,00 depending upon experience Remote

Boston, Massachusetts, United States

$75 - $100 per year Service and Delivery

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