Field Title Clerk Lead

General Position Summary & Responsibilities

The Filed Title Clerk Lead is responsible for delivering efficient and high-quality customer service to both internal and external customers regarding vehicle purchases and related programs. This role involves providing support to Field Title Clerk’s at various stores in their region by offering training, monitoring performance, and ensuring adherence to corporate rules and procedures. Additionally, the Filed Title Clerk Lead will actively engage in outreach efforts to identify and pursue new purchasing opportunities and contribute to process improvements for enhanced efficiency.

Essential Functions:

• Work safely at all times and promote the Pick-n-Pull Safety Culture. Adhere to all safety requirements, maintain a safety-minded approach, and collaborate with your safety buddy. Wear assigned PPE correctly and consistently whenever it’s required.
• Provide exceptional customer service to both internal and external customers, ensuring their needs are met promptly and effectively.
• Ensure that all customer service interactions meet or exceed established quality standards.
• Monitor Field Title Clerk performance metrics to ensure compliance and identify opportunities to improve the customer experience with the goal of buying cars.
• Support Field Title Clerk’s by providing training and guidance on corporate procedures, best practices, and contractual obligations for all programs.
• Act as a point of escalation for complex issues and work towards effective resolutions by collaborating with stakeholders to address and resolve issues within the assigned region.
• Manages inquiries of a more complex nature, i.e., escalations, special projects, knowledge base management, etc.
• Promote a positive and collaborative work environment by fostering effective communication and teamwork.
• Collaborate with the purchasing team to develop strategies and initiatives to achieve purchasing targets.
• Actively engage in outreach efforts to identify and pursue new purchasing opportunities by researching potential leads, establishing relationships with potential sellers, and presenting purchasing proposals.
• Keep apprised of industry trends, customer preferences, and changes in corporate policies and procedures by participating in ongoing training programs.
• Maintains up-to-date information and working knowledge of all Pick-n-Pull processes.
• Able to work flexible shifts and schedules, including overtime.
• Perform additional duties as assigned.

Job Conditions:

The Field Title Clerk Lead works both indoor and outdoor environments within an auto salvage yard setting, with exposure to varying weather conditions, dust, automotive fluids, and noise from machinery and customer activity. Regular travel up to 80% of time within the assigned region. Adheres to safety protocols and the proper use of personal protective equipment (PPE).

Qualifications:

• High school diploma, equivalent, or an equivalent combination of education and relevant experience preferred.
• Minimum of two (2) years of experience in vehicle purchasing, automotive sales, customer service, or a related customer-facing environment.
• Demonstrated leadership experience with responsibility for employee training, coaching, and professional development.
• Proficiency in general computer skills, including data entry and email communication.
• Ability to work effectively in a variety of outdoor weather conditions, including rain, snow, extreme heat, and cold, for the duration of a full shift.
• Ability to read, understand, and follow written and verbal instructions in English.
• Ability to work flexible shifts and schedules, including overtime as needed.
• Successful completion of the VPA III assessment is required for internal candidates.
• Must meet all eligibility requirements outlined in the Internal Job Guidelines.

Preferred Qualifications

• Basic automotive knowledge or related experience.
• Detail-oriented with excellent organizational skills and the ability to prioritize multiple competing tasks effectively.
• Strong verbal and written communication skills with the ability to interact with customers and vendors in a professional and efficient manner.
• Strong interpersonal and collaboration skills, with the ability to build and maintain effective working relationships across diverse teams.
• Bilingual proficiency in Spanish.

Physical Activities Required to Perform Essential Functions:

This position requires the ability to stand, walk, bend, stretch, and lift regularly throughout the assigned work shift to perform customer care and environmental and safety functions. Sufficient vision to safely perform all job functions as described is required.

PLEASE NOTE: The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all required responsibilities, duties, and skills.

All applicants must be 18 years of age or older.

Radius Recycling Industries, Inc. participates in E-Verify for all U.S. new hires.

An offer of U.S. employment by Radius Recycling Industries, Inc. or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.

All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.

As an Equal Opportunity Employer, Radius Recycling Industries, Inc. does not discriminate based on race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state, or federal law.