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Manager, Business Operations, Strategy & Design, and End-to-End Program Management
Hewlett Packard Enterprise
Spring, TX
The Manager, Business Operations, Strategy & Design, and End-to-End Program Management plays a key leadership role within the Lead-to-Cash (L2C) Transformation Office. This position is…
Added 2 mins ago
J
Sr. Business Development Manager, Combatant Commands & Department of War
Jobgether
Remote, United States
- $150,000 to $185,000 USD / year
…steps. Our partner is looking for a Sr. Business Development Manager, Combatant Commands & Department of War based in the United…
Added 3 mins ago
A
Collision Shop Foreman to support Autonomous Vehicle Partner - San Fran 94124
AutoNation
San Francisco, CA
- $48 to $58 USD / hour
Collaborate regularly with the Fleet Service Manager and Team Leaders to report productivity and resolve outstanding issues
Added 3 mins ago
Intern - Occupational Therapy Assistant
Pine Rest Christian Mental Health Svc
Grand Rapids, MI
…psycho-educational interventions to plan, organize and implement a program of ancillary services. Screen patients' capabilities, needs, interests and goals to support an individualized…
Added 5 mins ago
Manager, Student Housing (Quality Assurance and Summer Operations)
ULSA University of Louisville
United States
…(UHRE) in the Division of Student Affairs is seeking to hire a Manager, Student Housing (Quality Assurance and Summer Operations). The Manager leads the Department of University Housing and…
Added 6 mins ago
Key Account Manager
QXO
Augusta, ME
Provide unique and elevated customer experience in support of Beacon’s sales efforts by collaborating with the branch manager and outside sales representatives to continuously improve the…
Added 6 mins ago
Assistant Branch Manager
QXO
Taylor, MI
As an Assistant Branch Manager at QXO, you’ll support daily operations, lead the team, and ensure safety and service excellence.
Added 7 mins ago
Visual Merchandiser - The Shoppes at Arbor Lakes
H&M Group
Maple Grove, MN
Support & develop daily routines and best practices for your Store team to always ensure a consistent level of visual & commercial standard while maintaining customer service engagement
Added 7 mins ago
HG
H&M Store Manager - The Shoppes at Arbor Lakes
H&M Group
Maple Grove, MN
- $70,400 to $80,960 USD / year
As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store…
Added 11 mins ago
MS
Restaurant Shift Supervisor
MOD Super Fast Pizza, LLC
Allentown, PA
- $14.75 USD / hour
Must have a minimum of one (1) year of customer service or restaurant experience.
Added 13 mins ago
Assistant General Manager
Nouria Energy Services, Inc.
Hinesville, GA
The Assistant Store Manager is responsible for assisting the Store Manager in overseeing the daily operation of the store. They are responsible for mentoring team members to provide fast…
Added 13 mins ago
Assistant General Manager
Nouria Energy Services, Inc.
Savannah, GA
The Assistant Store Manager is responsible for assisting the Store Manager in overseeing the daily operation of the store. They are responsible for mentoring team members to provide fast…
Added 13 mins ago
Project Manager, Engineering
CoolSys
Princeton, NJ
CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.
Added 17 mins ago
SO
Social Services Associate (PCN 064622M)
State of Alaska
Anchorage, AK
- $24.15 USD / hour
Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’…
Added 17 mins ago
SO
Office Assistant 2 (PCN 064963)
State of Alaska
Bethel, AK
- $32.39 USD / hour
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public,…
Added 17 mins ago
SO
Protective Services Specialist 1/2 Anchorage (PCN 069272M)
State of Alaska
Anchorage, AK
- $29.36 to $33.76 USD / hour
…caregivers of children in custody and make referrals to other service providers and…
Added 17 mins ago
Merchandise Manager
Michaels Stores, Inc.
United States
The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate…
Added 19 mins ago
MGR, FACILITIES
Compass Group
CLEBURNE, TX
Strong customer service skills required with the ability to communicate effectively in verbal and written form
Added 19 mins ago
CG
ROUTE ANALYTICS MANAGER - HOUSTON, TX
Compass Group
KATY, TX
- $60,000 to $65,000 USD / year
…growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our…
Added 19 mins ago
CG
CUSTOMER EXPERIENCE MANAGER - OMAHA, NE
Compass Group
OMAHA, NE
- $60,000 to $70,000 USD / year
…growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our…
Added 22 mins ago
UW
Mammography Technologist Full Time
Unified Women's Healthcare
Merriam, KS
- Full-time
…problem-solving skills. Ensures a high level of quality and service is delivered to all organizational…
Added 22 mins ago
Respiratory Therapist
Rotech Healthcare Inc.
CORBIN, KY
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably,…
Added 23 mins ago
Program Manager
Insight Global
Bellevue, WA
Creation and standardization of documentation of program, customer or service offering artifacts in addition to responsibilities for enhancements and version control
Added 25 mins ago
Outpatient Registered Nurse - RN
Fresenius Medical Care
Ashland, KY
…training. Supports the FMCNA’s mission, vision, values, and customer service philosophy. Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities, including…
Added 28 mins ago
WF
E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)
Whole Foods Market
Wall Township, NJ
- $21.55 to $35 USD / hour
…accountability across five critical areas: safety, quality, customer service, productivity, and team member engagement. ATLs will ensure Team Members are on-boarded and well trained,…

R3 CONTINUUM LLC

Manager, Customer Parternships

Bloomington, MN, United States

$70,000 to $90,000 USD / year

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Job details

Pay: $70,000 to $90,000 USD / year
Education: Bachelor’s degree
Experience: 4 years of experience in Account Management, Client Success, or Customer Partnerships required.
Posting language: English
Posted: Nov 2, 2026

Original job description

Description

Why Work for Us? As a company, we are dedicated to treating each other and our employees with compassion, respect, and care. This has contributed to our ability to help others and to proudly say we have been named one of the nation’s Best and Brightest Companies to work for eight years in a row.

R3 firmly believes that working together to achieve greatness is imperative to positively impacting the lives of others. This collaborative spirit is part of everything we do. Our leadership and diverse team members all embrace this truth: when we join forces, we are unstoppable when it comes to making tomorrow better than today for people.

R3 Continuum provides eligible full-time employees with a comprehensive benefits package including medical, dental, vision, life, disability insurance, a 401(k) retirement plan with company matching, paid time off, paid parental leave, bonus program, and more. Join a company dedicated to helping people and organizations thrive.

Position Summary The Manager of Customer Partnerships is responsible for strengthening and expanding R3’s strategic, clinical, and operational relationships with EAP customers. This role ensures seamless customer experience, drives ongoing account performance, and identifies opportunities for retention and growth. The Manager serves as a trusted advisor to customers and an internal advocate, collaborating closely with Clinical SMEs, Operations, Sales, IT, Accounting, and Product to ensure a consistent, high-quality customer experience.

Subordinate Jobs None.

Essential Functions Customer Partnership & Strategic Account Management

Build, strengthen, and maintain a book of business including long-term customers, to support retention, revenue growth, and quarterly performance goals.
Create and maintain robust account plans
Serve as the primary point of accountability for customer satisfaction, strategic alignment, and performance outcomes.
Provide proactive and timely communication, education, and support to assigned customers.
Conduct recurring strategic customer check-ins and QBRs to review service utilization, program performance, and emerging needs.
Independently deliver and interpret annual stewardship reports and monthly/quarterly performance summaries and translate data into actionable insights.
Identify, pursue, and close upsell and cross-sell opportunities to drive growth within assigned accounts, including leading presentations with Sales and SMEs.
Lead renewal activities including preparation, strategy development, contract review, and customer negotiations to align customer goals with internal revenue objectives.

Cross-Functional Collaboration

Partner with Sales to support RFPs, RFIs, proposals, and customer-facing presentations.
Collaborate with Accounting on invoices, audits, reconciliation, and receivables.
Partner with Network Development to match provider capabilities with customer needs.
Maintain accurate documentation and data integrity in CRM systems (HubSpot preferred).
Represent R3 at industry events and conferences to build relationships and enhance market knowledge.

Customer Advocacy, Issue Resolution & Continuous Improvement

Manage customer escalations including CAPs and RCAs; coordinate investigation and timely resolution of service concerns.
Maintain strong product knowledge and act as an internal and external SME for the R3 Solutions portfolio.
Identify and recommend process improvements to increase efficiency and enhance the customer experience.

Required Skills/Abilities:

Demonstrated ability to build, nurture, and retain strong customer relationships.
Expertise in presenting and articulating product value; ability to serve as an SME for R3 Solutions.
Strong customer service orientation with proven success managing complex escalations.
Ability to analyze data, identify trends, and translate insights into strategies and recommendations.
Strong analytical, critical thinking, and problem-solving skills.
Proven ability to develop renewal, retention, and expansion strategies.
Excellent verbal and written communication skills; skilled presenter to diverse audiences.
High proficiency in Microsoft Office Suite, Power BI, CRM platforms (HubSpot preferred), and Copilot/AI tools.
Strong organizational skills, with the ability to prioritize competing demands and maintain accuracy.
Effective collaborator with cross-functional teams including Operations, Clinical, Sales, IT, Accounting, and Network Development.
Understanding of healthcare, EAP, benefits, or behavioral health systems and environments.

Education & Licensing

Bachelor’s degree from an accredited institution required.
Preferred fields of study: Psychology, Business, or related discipline.

Experience

4 years of experience in Account Management, Client Success, or Customer Partnerships required.
2 years of experience in EAP, behavioral health, HR benefits, or a related field, preferred.

Requirements

Physical Work Requirements Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. The starting pay range for this position is $71,000 - 90,000/annually. The position’s pay range represents the national average pay for similar roles. R3 considers factors such as (but not limited to) experience, internal pay equity and other business considerations when extending an offer. All applicants must reside in the United States. Employment contingent on a successful background check, work history verification, reference checks, and signing a non-disclosure agreement.

R3 Continuum is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. For individuals with disabilities who would like to request an accommodation, please contact our Human Resources department at hr@r3c.com.

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More about this job

Skills

Customer experience
Sales
Customer service
Communication skills
Presentation skills
Collaboration
Documentation
HubSpot
Process improvement
Product knowledge
Customer relations
Critical thinking
Problem solving
Organizational skills
Office equipment

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