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R3 CONTINUUM LLC

Case Coordinator (Full-Time, Remote)

Bloomington, MN, United States

$24.83 to $27.78 USD / hour · Full-time

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Job details

Pay: $24.83 to $27.78 USD / hour
Job type: Full-time
Education: Master’s degree
Posting language: English
Posted: Nov 6, 2026

Original job description

Description Why Work for Us? Workplace well-being is more important than ever. We are the winner of the 2018, 2019, 2020, 2021, 2022 and 2023 Best and Brightest Companies to Work for In the Nation. We have also won the 2020 Best Places to Work Award, Minneapolis/St. Paul Business Journal.

Our full-time employees benefit from a competitive benefits package that includes paid time off (PTO), parental leave, paid holidays, insurance (medical, dental, vision, life, STD, LTD), flexible schedules, a 401k program with company match, and profit sharing. Insurance benefits effective on the 1st of the following month of hire.

At R3 Continuum, we believe our differences don’t divide us but teach us. R3 Continuum eagerly embraces diversity and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against based on any protected classifications.

Join a company dedicated to helping people and organizations be more resilient and thrive.

The Case Coordinator (full-time, remote) adheres to departmental goals, objectives, standards of performance, and policies and procedures, ensuring compliance with quality care. Clinicians engage with individuals who have been impacted by a crisis and offer behavioral health support and coaching by supporting best-practice behavioral health treatment and return-to-work methods. The Remote Case Coordinator assists individuals with establishing quality treatment through R3 Continuum’s network of behavioral health clinicians and facilitates positive outcomes with clinical oversight from internal subject matter experts.

Shifts available (adjust for your time zone):

8:30am ET - 5:00pm ET with some flexibility

Case Coordination Essential Functions:

Provide direct behavioral health support to individuals, groups and organizations using verbal and written communication related to treatment and return-to-work needs
Utilize various methods of behavioral health service delivery including telephone and video
Communicate with people outside the organization, representing the organization to customers and other external sources
Interact with clients to assist them in gaining insight, defining goals, and planning action using clinical experience to achieve effective personal or vocational development and adjustment
Provide advice on best practices and implementation for individual behavioral health, and workplace resilience and wellbeing
Evaluate the effectiveness of counseling or treatments and the accuracy and completeness of diagnoses, recommend modifications to plans or diagnoses as necessary
Use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
Provide guidance and expert advice to management or other groups on technical, systems, or process-related topics
Refer individuals to other specialists, institutions, or support services as necessary
Consult with or provide consultation to other doctors, therapists, or clinicians regarding care
Coordinate and oversee services for a caseload of clients seeking behavioral health treatment using verbal and written communication related to treatment and return-to-work needs
Maintain collaborative relationships with coworkers, customers, and clients
Provide consultation to other clinicians regarding best practices in behavioral health treatment
Interpret the meaning of information for others
Complete reports within designated time frames
Consistently meet department clinical billable and documentation standards for case coordination work

Other Essential Functions

Develop specific goals and plans to prioritize, organize, and accomplish your work
Develop, design, or create new applications, ideas, relationships, systems, or products
Encourage and build mutual trust, respect, and cooperation among team members
Consult reference material, such as textbooks, manuals, or journals to enhance learning
Participate in department and company meetings, as requested
Other duties as assigned
Overtime/additional hours may be mandatory at times due to changes in workload

Requirements

Required Knowledge/Skills/Abilities:

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of laws, legal codes, court procedures, precedents, and government regulations
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Ability to accept constructive criticism and deal calmly and effectively with high stress situations
Maintain composure and avoid rigid behavior, even in very difficult situations
Proficient persuasion and negotiation skills
Ability to develop one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done
Flexibility and adaptability in high-pressure situations, including in response to organizational changes and needs
Monitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective action
Initiative to seek ongoing learning and professional development
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
Be reliable, responsible, dependable, and fulfill obligations
Demonstrated ability to write clear and concise reports and documentation
Ability to complete tasks on time and with high degree of accuracy
General knowledge of workers compensation regulations
Excellent verbal and written expression and comprehension skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Excellent active listening skills and social perceptiveness
Excellent complex problem-solving and critical thinking skills
Excellent judgment and decision-making
Proficient with Microsoft Office Suite or related software.

Education & Licensing

Master’s degree in mental health or related field required
Professional licensure required (LMSW, LCSW, LLMSW, LMFT, FMT, LP or LPC)

Experience

History of work involving behavioral health and/or case management strongly preferred
Clinical licensure required
2 years of clinical experience required; 3+ years preferred

The starting pay range for this position is $24.83 – $27.78 per hour. The position’s pay range represents the national average pay for similar roles. R3 considers factors such as (but not limited to) experience, internal pay equity and other business considerations when extending an offer.

All applicants must reside in the United States. Employment contingent on a successful background check, work history verification, reference checks, and signing a non-disclosure agreement.

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More about this job

Skills

Research
Counselling
Customer service
Court procedures
Accept constructive criticism
Negotiation
Adaptability
Teaching
Documentation
Organizational skills
Attention to detail
Time management
Meet deadlines
Active listening
Problem solving
Critical thinking
Decision making
Microsoft Office
Mental health
Case management

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