Customer Service Representative

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13696421 This position supports the activities and responsibilities of the Customer Service Department. **Job Duties and Responsibilities:**Respond promptly and professionally to incoming telephone calls and emails from Customers and Market Sales Reps - Responsible for account management for all assigned customers - Assist with reviewing assigned customer orders, requests and concerns and handle appropriately - Assist in entering orders and warranties, as needed - Research items; provide information and answers to customers questions - Proactively communicate to assigned customers through outbound projects (webinars, training, promotions, market calls) - Develop knowledge of product and services effectively and be able to convey information to customers - Provide timely resolutions to customers at all times - Understand and adhere to all established processes and policies - Monitor and track all open and pending orders of assigned customers - Document all daily activity in CRM database to track calls and emails to customers - Manage all outsourced product for assigned customers - Process credit memos - Communicate with factory representatives in a clear and professional manner - Complete, scan and file necessary paperwork - Audit orders to ensure compliance