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QXO

Service Technician

Portland, OR, United States

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Job details

Apply by: Nov 3, 2027
Education: High school diploma
Posting language: English
Posted: Nov 3, 2026

Original job description

QXO, Inc. (NYSE: QXO) is the largest publicly traded distributor of roofing, waterproofing, and related products, and the second largest publicly traded distributor of lumber and building materials in North America. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth.

What you'll do:

The Service Technician is responsible for performing service, repair, maintenance, troubleshooting, and warranty work at customer locations and jobsites. This role diagnoses product issues, performs repairs and adjustments, documents completed work, and delivers an exceptional customer experience throughout every service visit. Depending on the business unit, work may include doors, windows, millwork, building products, equipment, or related systems. The ideal candidate is mechanically inclined, customer-focused, and committed to safety, quality workmanship, and operational excellence.

Service & Field Repairs

Perform scheduled service, maintenance, repair, warranty, and adjustment work based on work orders and service requests
Diagnose product, installation, and operational issues in the field and implement appropriate repair solutions
Inspect products and completed work to ensure compliance with quality standards and customer expectations
Verify completed repairs meet manufacturer specifications and company quality requirements
Recommend additional repairs, replacement parts, or follow-up service when necessary

Service Preparation & Documentation

Review work orders before each service call to ensure required materials, parts, and tools are available
Load company vehicles with required products, materials, equipment, and tools
Complete service tickets, repair documentation, warranty paperwork, and material requests accurately and on time
Document service findings, completed repairs, photographs, and follow-up recommendations
Return all completed documentation according to company procedures

Customer Service

Communicate with customers regarding appointment times, arrival windows, repair status, and completed work
Discuss repair recommendations and completed service with customers to ensure satisfaction
Maintain courteous, professional communication throughout each service visit
Respond to customer questions and resolve concerns whenever possible
Deliver an exceptional customer experience while representing QXO professionally

Equipment & Vehicle Maintenance

Maintain assigned company vehicle in a clean, safe, and professional condition
Inspect company vehicles, tools, and equipment daily to ensure safe operation
Report vehicle damage, equipment malfunctions, or safety concerns immediately
Maintain organized inventory of service tools, materials, and replacement parts

Quality & Operational Support

Verify products, materials, and replacement components meet specifications before installation
Communicate recurring product quality concerns to supervisors and operations teams
Assist with ordering materials or replacement products when additional service is required
Support scheduling and coordination of future service visits when necessary
Participate in continuous improvement initiatives that improve customer service and operational efficiency

Safety

Follow all company safety policies, OSHA regulations, and PPE requirements
Maintain a clean and organized work environment at customer locations and within company vehicles
Identify and report unsafe working conditions, accidents, near misses, or equipment concerns
Participate in required safety meetings and training
Perform additional duties as assigned.

What you'll bring:

Strong mechanical aptitude and troubleshooting abilities
Excellent customer service and communication skills
Strong attention to detail and commitment to quality workmanship
Ability to work independently while managing multiple service calls
Strong organizational and time-management skills
Ability to adapt to changing priorities in a fast-paced field environment
Commitment to safety and continuous improvement
High school diploma or GED required
Associate degree or technical training preferred
Experience in field service, maintenance, warranty, construction, or related industries
Experience servicing building products such as doors, windows, millwork, or similar systems preferred
Strong understanding of installation, adjustment, repair, and troubleshooting techniques
Experience working in customer-facing field service roles
Valid driver's license with acceptable driving record
Ability to qualify for company vehicle insurance
Bilingual (English/Spanish) communication skills are a plus
Work is performed in customer homes, commercial jobsites, warehouses, manufacturing facilities, and outdoor environments
Frequent travel between customer locations throughout the workday
Ability to stand, walk, climb ladders, bend, kneel, crouch, and perform physical tasks for extended periods
Ability to frequently lift, carry, and move materials weighing up to 75 pounds independently and up to 100 pounds with assistance
Frequent use of hand tools, power tools, ladders, company vehicles, and material handling equipment
Exposure to varying weather conditions, construction environments, machinery, and seasonal temperatures
Ability to work overtime or extended hours based on service schedules and customer needs

What you'll earn:

Health Care Benefits
401(k) with employer match
Paid Time Off

Benefits for union‑represented roles are determined by the applicable collective bargaining agreement and may differ from standard company benefits. QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.

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More about this job

Skills

Troubleshooting
Customer experience
Regulatory compliance
Documentation
Customer service
Communicate with customers
Communication skills
Scheduling
Process improvement
Attention to detail
Work independently
Time management
Valid driver's licence
Bilingualism
Use hand tools
Material handling

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