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Quest Diagnostics

Specimen Processing Group Lead

West Norriton, PA, United States

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Job details

Pay: Specimen Processing Group Lead - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM Pay range: $20.23+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained.
Posting language: English
Posted: Nov 2, 2026

Original job description

Specimen Processing Group Lead - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM Pay range: $20.23+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!

This position assists the department supervisors by performing combinations of the following activities: Schedule coordination, general supervision of all Specimen Technicians, providing input to supervisors for performance review and disciplinary action. The Group leader typically leads 8 - 12 employees, is involved in process and compliance audits and may be responsible for performing duties listed below. Priority consideration given to internal candidates for this position.

Demonstrates a proficiency and understanding of all job duties in Specimen Processing department
Strong troubleshooting and problem resolution skills; ability to work effectively with the technical departments to resolve problems and gain cooperation as needed
Assists all SPT’s in proper test selection and problem resolution
Answers and clarifies employee questions (including laboratory personnel) regarding processing
Provides appropriate feedback to supervisor(s) when problems arise.
Completes appropriate shift paperwork, setting up for production, and insuring that their staff has cleaned up at the end of the shift
Monitors supply inventory, ordering supplies as needed
Repairs and maintains department equipment notifying appropriate personnel when repairs beyond the general scope are required
Assists in or performing all training, cross training and department auditing functions as assigned by the supervisor(s)
Perform all other job duties as assigned

•

In addition to above, the group leader may assist the supervisor(s) in the following:
Prioritizing work assignments
Monitoring production and activity of all SPT’s in order to meet departmental deadlines
Coaching for improved performance by providing appropriate feedback and maintaining a positive work environment
Ensures effective employee utilization through workforce planning to include staffing weekends and holidays
Makes suggestions and recommendations to enhance workflow
Helps manage department overtime
Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to

Required Work Experience:

Internal candidates minimum of one year in SPT III/related role

Preferred Work Experience:

3 years experience in a laboratory environment with Specimen Processing experience preferred.
Medical background preferred which includes medical terminology applicable to a clinical laboratory

Physical and Mental Requirements:

Performs multiple tasks simultaneously and with interruptions, physical and mental stress
Works in a biohazard environment and practices good safety habits
Able to sit or stand for long periods

Skills:

PC skills including the ability to run reports & use to manage workflow; real-time thru-put
Maintains confidentiality at all times. Will have access to overall employee performance, may have knowledge of disciplinary actions up to, and including termination.
Demonstrates leadership by example, exhibiting good attendance, good decision making, and keep the team on task
Demonstrates strong interpersonal skills that foster a positive environment
Demonstrates flexibility and adaptability
Drives frequent employee interaction on the floor providing feedback, coaching, and guidance
Demonstrates excellent communication skills and ability to answer questions with both internal and external clients
Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures
Works under pressure and assists department in maintaining productivity and quality goals
Ability to diffuse tense situations and applies good judgment when making decisions and resolving problems

Education

High School Diploma or Equivalent (Preferred)

Pursuant to code CA BPC 1269 under CLIA, any lab releasing results for California work must have at least a High School Diploma or equivalent.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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More about this job

Skills

Medical terminology
Workflow
Confidentiality
Leadership
Decision making
Interpersonal skills
Adaptability
Coaching
Communication skills
Regulatory compliance

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