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Program Manager - Pediatrics (Kansas LEND and Community-Based Programs)
KUMC University of Kansas Medical Center
United States
The Program Manager provides operational management and coordination for the Kansas Leadership Education in Neurodevelopmental and Related Disabilities (LEND) Program, a federally funded…
Added just now
Senior FMS Financial Manager
Odyssey Systems Consulting Group, Ltd.
Hanscom AFB, MA
Prepare program budgets, reports, and financial documentation; analyze data and recommend solutions to funding and budgeting challenges.
Added 4 mins ago
Sr. Manager - Network
Mass Financial Services
United States
The Network Sr. Manager is a senior technical and people leader accountable for the reliability, security, and evolution of enterprise network services. This role leads service strategy and…
Added 8 mins ago
Director, Conservation
National Audubon Society, Inc. (C3)
Charleston, SC
Oversee the Community Building Program Manager in developing and implementing strategies that expand and engage Audubon’s supporter base, mobilizing communities, chapters, and individuals…
Added 9 mins ago
Senior Mainframe Systems Programmer
ewminds consulting Services
Clifton, NJ
10. Technical leadership, project/program management, and stakeholder communication
Added 10 mins ago
Certified Medical Assistant (CMA) - Urgent Care - Regency
Bon Secours Mercy Health
Richmond, VA
A Career and technical education health sciences program approved by the South Carolina Department of Education
Added 11 mins ago
Owners Representative
Qualus
Vicksburg, MS
Power your future with Qualus in our Integrated Delivery department. The Project Engineering Manager is responsible for providing technical leadership and oversight throughout the full…
Added 11 mins ago
Engineering Operations Technician Night Shift
Amazon Data Services, Inc.
Sterling, VA
…maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment…
Added 15 mins ago
Program Team Leader
Asembia LLC
Trevose, PA
Effectively perform in a high-volume call center hub requiring a blend of soft skills (patience, empathy/compassion, active listening, problem solving) and technical/process skills (mastery…
Added 21 mins ago
IT Technician
University of Kansas
Lawrence, KS
The IT Technician will work moves, adds, and changes to the University voice, data, and video networks. The IT Technician will use standard voice, data, and video installation practices,…
Added 21 mins ago
Sr. Manager, Community Affairs & Stakeholder Relations Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
Shape and promote positive narratives regarding data center development and the company's integration into local communities.
Added 21 mins ago
Certified Medical Assistant (CMA) - Urgent Care - Regency
Bon Secours Mercy Health Inc
Richmond, VA
A Career and technical education health sciences program approved by the South Carolina Department of Education
Added 29 mins ago
Infrastructure Support Specialist
Quest Diagnostics
Grand Rapids, MI
…services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset…
Added 32 mins ago
Associate Director - Technical Data Product Owner
Eli Lilly and Company
United States
5+ years of Product Owner, Technical Product Manager, Data Product Manager, or Business Systems Analyst experience.
Added 32 mins ago
WW
Client Manager
World Wide Technology Holding, LLC
Washington D.C. · New York, NY
- $150,000 to $175,000 USD / year
Highly regarded at technical levels; data center preferred
Added 44 mins ago
Incident and Escalations Manager 2 - NYC
Datadog
NY
…complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally…
Added 50 mins ago
Site Engineer II
Digital Realty Global
Richardson, TX
The Site Engineer II position is a contributing member to the site level Data Center Operations team assigned to one or more of our data center properties reporting directly to the Manager…
Added 50 mins ago
Critical Facilities Technician-Data Center
ABM US
Coppell, TX
…mission critical facilities. Reporting to the Critical Facility Manager (CFM), the CFT will interact effectively with the customers to ensure that all work is performed to the highest…
Added 55 mins ago
UO
Flow Cytometry Core Director - Office of Research Innovation and Economic Development - UTK
University of Tennessee
Knoxville, TN
- $85,000 to $88,000 USD / year
This position manages the Flow Cytometry core facility, which operates as a multi-user instrumentation center. This position provides expert advice, technical leadership, research services,…
Added 59 mins ago
Project Manager I or Project Manager II
Duke Energy Business Services, LLC
Cincinnati, OH
Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy
Added 1 hour ago
Event Services Booking Coordinator (Restricted)
Virginia Community Colleges
VA
The Event Services Booking Coordinator serves as the primary customer relations manager and booking agent for NOVA Event Services. This position assists the client with venue needs, to…
Added 1 hour ago
IT Program Manager, FinOps Lead
Charles Schwab Inc.
Phoenix, AZ · Southlake, TX
This role sits within our I&O Schwab Technology Infrastructure Services team. As an IT Program Management Lead supporting Infrastructure & Operations, you’ll connect financial, workforce,…
Added 1 hour ago
Senior Mainframe Systems Programmer
ewminds consulting Services
Clifton, NJ
10. Technical leadership, project/program management, and stakeholder communication
Added 1 hour ago
CM
For Career Opportunities with CMU Medical Education Partners (CMEP), please read the following:
Central Michigan University
Mount Pleasant, MI
- $19 to $22 USD / hour
The Lab Technician works under the supervision of the Vivarium Manager to support the vivarium and the Office of Laboratory and Field Safety (OLFS). This position encompasses multiple tasks…
Added 1 hour ago
Engineering Operation Technician
Amazon Data Services, Inc.
Jeffersonville, OH
…maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment…

Quest Diagnostics

Infrastructure Support Specialist

Grand Rapids, MI, United States

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Job details

Education: Bachelor’s degree
Experience: 2-4 years' experience
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!

Project Leadership:

Execute small engineering projects including implementation services, effective customer engagement and communication
Collaborate with corporate engineering teams on project solutions and problem solving.
Assure the provision of superior technical support to customers by seeking regular formal input into projects, ensuring adequate preparation and communication for all changes.

Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:

Troubleshoot technical problems and issues in the Field; perform root cause analysis and report findings to Management.
Perform regular maintenance and backups to all systems in the business units and manage storage according to the defined data retention policies.
Monitor, troubleshoot and resolve all tickets routed to designated Service Center Assignment Groups according to the established SLA.
Perform IMAC’s all systems as applicable
Perform maintenance, patches and updates to all systems in a timely manner.
Monitor and track system maintenance and performance according to SOP’s
Manage change to the environment via Service Center change control.
Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
Provide clear, regularly scheduled Management Reports and Metrics that evaluate systems and performance against SLA’s via standard products including HP Service Manager and Clarity.
Participate and provide direction for the Regional Field IT Support function, identifying and communicating short-, medium-, and long-term goals.

Asset Management:

Manage inventory, including acquisition and disposal of all IT related equipment according to policies.
Assist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals.
Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit.

Audit:

Must maintain knowledge and compliance of all CAP (IT specific) and other regulatory requirements, assist in maintaining all relevant documentation to support various audits; may assist in executing corrective actions regarding audit findings.

Other

On call coverage as needed
May perform other duties as assigned
Demonstrates a level of understanding that fully meets the requirements of this skill area, attained by # of years, evidence of related successful project completion and size.
Works under routine direction. Uses minor discretion in resolving problems or inquiries. Works without frequent reference to others. Excellent time management and organizational skills required.
Interacts with and may influence immediate team members. May have some interactions with vendor suppliers and service partners. May have more influence in own domain.
Performs a range of varied work activities at an Intermediate Level. Contributes to routine problem resolution.

Required Work Experience:

2-4 years' experience

Preferred Work Experience:

Experience in a Clinical Laboratory environment desired

Physical and Mental Requirements:

Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances.
Maintain composure under pressure; adapts to change; ability to grasp information quickly.

Knowledge:

Skilled knowledge in at least 2 of the IT Disciplines (LAN/WAN, Desktop Support, Telecom, Imaging, LIS/BIS Systems)
Project management experience and knowledge

Skills:

Applies Intermediate Level methods, tools and applications. Demonstrates rational and organized approach to work
Identifies and negotiates own development opportunities.
Has a sufficient communication skill for effective dialogue with customers, suppliers, and service partners.
Is able to work in a team.
Is able to plan, schedule and mentor own work within short time horizons.
Absorbs technical information when presented systematically and applies it effectively.
Microsoft Office products – Word, Excel, PowerPoint, and Access.
Problem Management - Strong troubleshooting and problem solving skills
Demonstrated proficiency in verbal and written communications skills
Strong commitment to customer and employee satisfaction.
Experience working with customers, both internal and external.

Education

Bachelor’s Degree Bachelor’s degree or relevant work experience and certifications – CompTIA A+ (Required)

Licenses and Certifications

Valid driver’s license (Required)

Work Requirements

Travel Required

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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