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Senior marketing manager, Experiential (Seattle or New York)
Starbucks Coffee Company
WA · NY
…retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.…
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Program manager, Transformation and Process Excellence
Starbucks Coffee Company
WA
…retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.…
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The requirements listed below are representative of the expectations of the person performing this job.
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Store Assistant Manager
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Our food program has set the bar high and you’ll be executing that too. You care about your customers and set an example for the rest of your staff. You display a sense of urgency, patience…
Added 2 mins ago
Team Member
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We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
Added 2 mins ago
Team Member
Circle K
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We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
Added 2 mins ago
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Quest Diagnostics

Client Service Representative II

Lewisville, TX, United States

Pay range: $17.20+ per hour

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Job details

Pay: Pay range: $17.20+ per hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Client Service Representative II - Lewisville, TX, Sunday to Thursday, 10:00 AM to 6:30 PM

Pay range: $17.20+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

Use professional spoken and written etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
Perform research and troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
Research and resolve more complex customer issues, including those referred by other teams, as part of established processes and/or protocols.
Complete all required documentation associated with the handling of received requests while maintaining complete and accurate records.
As needed, report priority and critical matters to clients and relevant internal parties following established procedures for reporting and documentation.
Follow all policies regarding follow-up and shift change notification.
Follow up with relevant parties as needed, based on the issue being addressed.
Follow through in a timely manner to resolve all issues and concerns.
Provide complete and accurate information, education and guidance to clients about business processes
Escalate issues as appropriate to keep immediate supervisor informed of client concerns, problems or deviations from established procedures.
May provide coaching and/or training to less experienced staff.
Provide suggestions for process improvements to maximize quality and efficiencies in the department
Comply with company policies and governmental regulations
Perform other duties as assigned to meet the business needs or customer requirements.
This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Required Work Experience:

2 years' experience in a similar role

Preferred Work Experience:

2-4 years of relevant professional experience.
Wellness Platforms:
Wellness Engine
QLS
Powerterm
Perceptive Content
Kofax
QDRS
APEX
Sam Perdiem Password Reset Tool
Summit App
Absorb
Toxicology Platforms:
QTN - CCI
QTN – PCT, International
ESP
QBS
CCF Imaging
Smartworks
ExamOne Portal
ExamOne Database
Quest Select
Eligibility
QLS
Facilities Database
Optimaxx

Physical and Mental Requirements:

Sitting for long periods of time.
Repeating motions that may include the wrists, hands and/or fingers. (Typing)

Knowledge:

Proper telephone etiquette to handle customer inquiries
Basic knowledge of operating office equipment
Basic understanding of fundamental medical and laboratory terminology
Understand the importance of Quality Service and how it is measured
Microsoft products (Outlook, Teams, Word, Excel etc.)
Salesforce
Five9

Skills:

Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
Proficiency in basic computer skills (Word, Excel, Outlook)
Ability to multi-task and work in a fast-paced environment
Strong organizational skills
Ability to analyze and solve problems.
Good listening skills
Ability to maintain professional and tactful manner in stressful situations
Ability to deal with client information in a confidential manner
Ability to work in both an individual and team environment

Education

High School Diploma or Equivalent (Required)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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More about this job

Skills

Office equipment
Microsoft Outlook
Microsoft Teams
Microsoft Word
Microsoft Excel
Salesforce
Communication skills
Communicate with customers
Computer skills
Organizational skills

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