Jobs in the United States

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Added 1 min ago
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CIP ADMINISTRATOR
St Pete Beach, City of (FL)
St Pete Beach, FL
- $24.51 to $39.22 USD / hour
…capital improvement program under the supervision of the City Engineer. This role supports capital projects throughout the full project lifecycle, including planning, procurement, design,…
Added 1 min ago
Principal Mechanical Engineer
Oracle
Burlington, MA
…components, identifies failure points, and works closely with operations and suppliers to support prototype-to-production transitions. Conducts testing and reliability assessments, resolves…
Added 1 min ago
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Advanced Services Engineer- Must Have Oracle Health Patient Accounting-Local to Cleveland, OH
Oracle
Cleveland, OH
- $25.87 to $63.65 USD / hour
Healthcare operations knowledge: Understanding of hospital patient accounting and revenue cycle processes and how technology supports daily operations.
Added 1 min ago
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Advanced Services Engineer -Patient Accounting
Oracle
Cleveland, OH
- $24.04 to $50.43 USD / hour
Healthcare operations knowledge: Understanding of hospital patient accounting and revenue cycle processes and how technology supports daily operations.
Added 1 min ago
Senior Public Safety Technology Engineer
Collin College
United States
Oversee assigned technical personnel while maintaining direct involvement in complex technical initiatives, system integrations, incident resolution, and technology modernization.…
Added 2 mins ago
Area Field Engineer (OSM)
Bechtel
Houston, TX
The OSM Area Field Engineer (AFE) supports the Module Yard Manager by leading field engineering activities for module free issue material receipt, assembly, installation, testing,…
Added 2 mins ago
Structural Field Engineer (OSM)
Bechtel
Houston, TX
…from initial planning and investment, through start-up and…
Added 2 mins ago
Utility/Energerization Lead
Bechtel
Houston, TX
…from initial planning and investment, through start-up and…
Added 2 mins ago
Electrical CSU Engineer
Bechtel
New Albany, OH
The Electrical Commissioning and Startup (CSU) Engineer will assist in the technical direction and oversight during the start-up, testing, and troubleshooting of high voltage, medium…
Added 2 mins ago
24 Professional CS CSU Specialists
Bechtel
New Albany, OH
Working for the EPC organization, the engineer coordinates across engineering, procurement, construction, quality, vendors, subcontractors, and customer operations to verify systems are…
Added 2 mins ago
Waste Systems CSU Engineer
Bechtel
New Albany, OH
The Waste Systems Commissioning and Startup (CSU) Engineer supports the start-up, testing, and troubleshooting of process waste collection and wastewater treatment systems serving a…
Added 2 mins ago
Piping Field Engineer (OSM)
Bechtel
Houston, TX
…from initial planning and investment, through start-up and…
Added 2 mins ago
Architectural Field Engineer
Bechtel
Houston, TX
…from initial planning and investment, through start-up and…
Added 2 mins ago
CIF Field Engineer
Bechtel
Lake Charles, LA
…from initial planning and investment, through start-up and operations. Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we…
Added 2 mins ago
Structural Steel Field Engineer
Bechtel
Lake Charles, LA
…from initial planning and investment, through start-up and operations. Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we…
Added 2 mins ago
Senior Manufacturing Test Engineer
ŌURA
San Francisco, CA
We are seeking a Manufacturing Test Engineer to lead end-to-end test strategy, design, development, and deployment of production test solutions for Oura products, working closely with…
Added 3 mins ago
Operating Engineer
CyrusOne Management Services LLC
Aurora, IL
The Operating Engineer - Critical Environments will have a strong focus on operating, maintaining, troubleshooting and repairing facility equipment on all systems. Individuals are expected…
Added 4 mins ago
Automation Controls Engineer
Silgan Plastics Corporation
Seymour, IN · Ottawa, OH · North East, PA
Silgan Plastics is seeking an experienced Controls Engineer to join our Manufacturing Engineering and Automation team. This role is responsible for the specification, design, programming,…
Added 4 mins ago
Field Service/Start-Up Engineer - SPS
TOKYO ELECTRON AMERICA, INC.
United States
Under moderate supervision, the primary responsibility is to provide technical support and on-site services to customers. The Field Service/Start-Up Engineer II is expected to perform…
Added 6 mins ago
Sr. Production Engineer
Zscaler
San Jose, CA · Santa Clara, CA
We are looking for a Sr. Production Engineer to join our team. This is a hybrid (3 days a week in San Jose, CA) or Bellevue, WA role, reporting to the Senior Manager, Site Reliability…
Added 6 mins ago
Staff Overhead Transmission Line Structural Engineer Job Details | Black & Veatch Family of Companies
Black & Veatch
Creve Coeur, MO
Staff Overhead Transmission Line Structural Engineer
Added 7 mins ago
Software Engineer Senior Consultant I
Allstate Insurance Co.
Remote, United States
We are seeking an accomplished and highly motivated Software Engineer (Full Stack Developer) to join the Law & Regulations Technology team. This position is responsible for the design,…
Added 7 mins ago
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Sr Solution Consultant
Honeywell
Richmond, VA
- $115,000 to $164,000 USD / year
As a Senior Application Systems Engineer, you will play a critical role in designing, developing, and validating building automation and energy management solutions across the United…
Added 8 mins ago
Data Center Technician (Third Shift)
Google
Kansas City, MO
+ Experience with performing component-level repairs and troubleshooting on technical equipment.
Added 8 mins ago
L2/L3 Support Engineer - Surgery & Endoscopy - REMOTE
NTT DATA Americas, Inc.
Frisco
We are currently seeking a L2/L3 Support Engineer - Surgery & Endoscopy - REMOTE to join our team in Frisco, Texas (US-TX), United States (US).

Qube Research & Technologies

Production Support Engineer - LLM Platform

NY, United States
Chicago, IL, United States

$150,000 to $220,000 USD / year

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Job details

Pay: $150,000 to $220,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

You will provide day-to-day production support for QRT’s platform for accessing internally hosted and external LLMs. Based in the US, you will support users during US business hours and coordinate with colleagues in other regions to ensure effective incident handovers.

This is a hands-on support role, focused on incident resolution, user assistance and established operational procedures-not platform architecture, model development or infrastructure engineering.

Your future role within QRT:

Provide first- and second-line support for QRT’s platform for accessing internally hosted and external LLMs, investigating issues raised by engineering and business users, maintaining support tickets and following issues through to resolution or engineering escalation.
Monitor platform health using existing dashboards, logs and alerts; identify availability, latency and error-rate problems and perform approved recovery actions using established runbooks.
Troubleshoot gateway and model-provider issues, including authentication failures, rate limits, timeouts, connection resets, streaming failures and regional performance differences.
Determine whether incidents originate in a user’s client or configuration, the platform gateway, an internally hosted model or an external LLM provider; collect diagnostic evidence and coordinate escalation to the appropriate team or vendor.
Support coding assistants, API clients and developer workspaces connected to QRT’s LLM platform, including Claude Code, Codex CLI, OpenCode, PI and Coder; investigate compatibility issues following client or vendor updates.
Help users configure supported integrations, select the appropriate regional endpoint and migrate API access from Open WebUI to the direct gateway.
Investigate access and model-availability queries, check user permissions and escalate provisioning or entitlement issues through established support and governance processes.
Carry out operational checks for releases and configuration changes, including non-production validation, post-release smoke testing and approved rollback procedures, in coordination with platform engineering.
Use existing observability tools to investigate time to first token, time per output token, percentile latency and failure rates; flag recurring issues and monitoring gaps to the platform team.
Maintain runbooks, troubleshooting guides and known-issue records; provide clear incident updates and reliable handovers between regional support teams.
Maintain small support scripts and diagnostic utilities to reduce repetitive checks and improve evidence collection.

Your present skillset:

Relevant experience in production support, application support or platform operations, with the ability to investigate routine incidents independently and recognise when specialist escalation is required.
Practical Linux troubleshooting skills and familiarity with Windows-based developer environments.
Working proficiency in Python, Bash and/or PowerShell for operational checks, log analysis and straightforward support automation.
Experience using SQL to investigate application issues and query operational records, ideally in PostgreSQL.
Practical experience interpreting metrics, logs, traces and dashboards to distinguish a platform-wide incident from a user-, client-, model- or region-specific issue.
Confidence troubleshooting API-driven services, including HTTP errors, authentication, networking, timeouts, retries, rate limiting and streaming connections.
Hands-on experience supporting LLM-based platforms or services, with a working understanding of LLM APIs, including prompts, context limits, token usage, model identifiers and streaming responses.
Familiarity with public-cloud services, ideally AWS, and the ability to inspect containerised workloads using established tools and procedures.
Clear communication with technical and non-technical users, including concise incident updates, realistic expectations and well-documented escalations.
Awareness of access controls, sensitive-data handling and safe diagnostic practices, including avoiding exposure of prompts, credentials or confidential content in support records.
A methodical approach to troubleshooting, prioritisation and cross-region handovers

Nice to have:

Experience supporting AWS Bedrock or other managed model APIs.
Experience supporting AI coding assistants, API clients or developer workspaces such as Claude Code, Codex CLI, OpenCode, PI or Coder.
Familiarity with Grafana, Coralogix or equivalent monitoring and log-analysis tools.
Exposure to LLM gateways or proxies such as LiteLLM, or internally hosted inference services such as vLLM.
Experience troubleshooting containerised services on ECS or Kubernetes.
Familiarity with identity and access provisioning, particularly Okta, SCIM and application-level permissions.
Experience supporting multi-region services and working with globally distributed support and engineering teams.
Experience coordinating support cases with cloud providers or software vendors during service degradation.

Base salary range for this position is $150,000 to $220,000 per year.

QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.

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