Jobs in the United States

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Applications Engineer
AFL Telecommunications
Duncan, SC
Added 1 min ago
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Senior Full Stack Software Engineer - Shared Services
Bluesight
Remote, United States
- $130,000 to $145,000 USD / year
Bluesight is looking for a Senior Full-Stack Software Engineer to he
Added 1 min ago
Sr. Software Engineer (Innovation Lab, North Reading)
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Added 2 mins ago
AI
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- $125,000 to $222,000 USD / year
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United States
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Added 2 mins ago
Software Engineer AI/ML Ops
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In new product design roles: develops and programs integrated software algorithms to structure, analyze and leverage data in product and systems applications in both structured and…
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JPMC page
Chicago, IL · Plano, TX
As a Software Engineer III at JPMorganChase within the Consumer & Community Banking, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology…
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Software Engineer III - Performance and Resiliency Engineering
JPMC page
Chicago, IL · Plano, TX
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JPMC page
Chicago, IL · Plano, TX
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Field Product Quality Engineer - Altius
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Lead Software Engineer - Java with Agentic AI
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Chicago, IL · Plano, TX
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Prin Engineer
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Engineer Tech V- Mechanical/Controls
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Engineering Tech V – Electrical and Fire Systems
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Vector Development & Genetic Engineering Construct Design Lead, Cell Therapy
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Hypersonic Wind Tunnel Lead Engineer - REMOTE
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…managing a diverse team of systems, mechanical, electrical, software, and test engineers, ensuring the successful completion of engineering projects, and contributing to the overall…
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Vertiv
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Transportation EIT
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Structural Engineer (5+ years)
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- $90,000 to $105,000 USD / year
Added 5 mins ago
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Secret - Full Stack Software Engineer
Insight Global
Remote, United States
- From $71 USD / hour
-5+ years of professional software development, including 3+ years of full stack work.
Added 5 mins ago
IG
Senior System Architecture / Platform Systems Engineering Lead
Insight Global
Seal Beach, CA
- From $102 USD / hour
Added 5 mins ago
Principal Chief Engineer & System Architect
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United States
Build and lead a cross-product integration, test, and verification capability for complex hardware/software/UAS systems. Own the integration and verification approach, test architecture,…
Added 6 mins ago
UG
Senior Data Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year

Qube Research & Technologies

Production Support Engineer - LLM Platform

NY, United States
Chicago, IL, United States

$150,000 to $220,000 USD / year

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Job details

Pay: $150,000 to $220,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

You will provide day-to-day production support for QRT’s platform for accessing internally hosted and external LLMs. Based in the US, you will support users during US business hours and coordinate with colleagues in other regions to ensure effective incident handovers.

This is a hands-on support role, focused on incident resolution, user assistance and established operational procedures-not platform architecture, model development or infrastructure engineering.

Your future role within QRT:

Provide first- and second-line support for QRT’s platform for accessing internally hosted and external LLMs, investigating issues raised by engineering and business users, maintaining support tickets and following issues through to resolution or engineering escalation.
Monitor platform health using existing dashboards, logs and alerts; identify availability, latency and error-rate problems and perform approved recovery actions using established runbooks.
Troubleshoot gateway and model-provider issues, including authentication failures, rate limits, timeouts, connection resets, streaming failures and regional performance differences.
Determine whether incidents originate in a user’s client or configuration, the platform gateway, an internally hosted model or an external LLM provider; collect diagnostic evidence and coordinate escalation to the appropriate team or vendor.
Support coding assistants, API clients and developer workspaces connected to QRT’s LLM platform, including Claude Code, Codex CLI, OpenCode, PI and Coder; investigate compatibility issues following client or vendor updates.
Help users configure supported integrations, select the appropriate regional endpoint and migrate API access from Open WebUI to the direct gateway.
Investigate access and model-availability queries, check user permissions and escalate provisioning or entitlement issues through established support and governance processes.
Carry out operational checks for releases and configuration changes, including non-production validation, post-release smoke testing and approved rollback procedures, in coordination with platform engineering.
Use existing observability tools to investigate time to first token, time per output token, percentile latency and failure rates; flag recurring issues and monitoring gaps to the platform team.
Maintain runbooks, troubleshooting guides and known-issue records; provide clear incident updates and reliable handovers between regional support teams.
Maintain small support scripts and diagnostic utilities to reduce repetitive checks and improve evidence collection.

Your present skillset:

Relevant experience in production support, application support or platform operations, with the ability to investigate routine incidents independently and recognise when specialist escalation is required.
Practical Linux troubleshooting skills and familiarity with Windows-based developer environments.
Working proficiency in Python, Bash and/or PowerShell for operational checks, log analysis and straightforward support automation.
Experience using SQL to investigate application issues and query operational records, ideally in PostgreSQL.
Practical experience interpreting metrics, logs, traces and dashboards to distinguish a platform-wide incident from a user-, client-, model- or region-specific issue.
Confidence troubleshooting API-driven services, including HTTP errors, authentication, networking, timeouts, retries, rate limiting and streaming connections.
Hands-on experience supporting LLM-based platforms or services, with a working understanding of LLM APIs, including prompts, context limits, token usage, model identifiers and streaming responses.
Familiarity with public-cloud services, ideally AWS, and the ability to inspect containerised workloads using established tools and procedures.
Clear communication with technical and non-technical users, including concise incident updates, realistic expectations and well-documented escalations.
Awareness of access controls, sensitive-data handling and safe diagnostic practices, including avoiding exposure of prompts, credentials or confidential content in support records.
A methodical approach to troubleshooting, prioritisation and cross-region handovers

Nice to have:

Experience supporting AWS Bedrock or other managed model APIs.
Experience supporting AI coding assistants, API clients or developer workspaces such as Claude Code, Codex CLI, OpenCode, PI or Coder.
Familiarity with Grafana, Coralogix or equivalent monitoring and log-analysis tools.
Exposure to LLM gateways or proxies such as LiteLLM, or internally hosted inference services such as vLLM.
Experience troubleshooting containerised services on ECS or Kubernetes.
Familiarity with identity and access provisioning, particularly Okta, SCIM and application-level permissions.
Experience supporting multi-region services and working with globally distributed support and engineering teams.
Experience coordinating support cases with cloud providers or software vendors during service degradation.

Base salary range for this position is $150,000 to $220,000 per year.

QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.

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