Jobs in the United States

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Senior Software Engineer - AI Platforms
Mastercard
Atlanta, GA
Mastercard is seeking a Senior Software Engineer to design and build production-grade AI platform capabilities that enable AI-powered products and agentic experiences across B&MI.
Added 1 min ago
Senior Automation Engineer
Novo Nordisk
Bloomington, IN
The Senior Automation Engineer (IT Automation) provides technical expertise in process automation and control systems, supporting site operations through the design, maintenance,…
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Senior Lead Software Engineer - Java, Prime Financial Services Technology
JPMC page
Jersey City, NJ
As a Senior Lead Software Engineer at JPMorganChase within the Commercial & Investment Technology in Cash Prime Technology, you are an integral part of an agile team that works to enhance,…
Added 3 mins ago
IG
Quality Engineer I
Insight Global
Maple Grove, MN
- From $26 USD / hour
Bachelor’s degree in Computer Engineering, Computer Science, Software Engineering, Biomedical Engineering, Electrical Engineering, or a related engineering discipline
Added 4 mins ago
Process Engineer
Team Member Services
United States
Well-informed, practical experience using software, database, and computer applications skills, including knowledge of spreadsheets, word processing, simulation software, and report writing
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PI
Powertrain Calibration Lead Engineer
Polaris Industries Inc.
MN
- $80,000 to $105,000 USD / year
The Sr. Powertrain Calibration Lead Engineer owns calibration strategy and delivery for next-generation Polaris powertrains from requirements definition through production release. In this…
Added 8 mins ago
Software Quality & Process Architect – Emerging PM
Phoenix Technical Solutions
Erie, PA
Are you a Software Engineer or QA Engineer looking to step out of the isolated code silo and into an operational leadership and project management trajectory?
Added 12 mins ago
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Enterprise Security Engineer - R01573019
Brillio
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- $120,000 to $130,000 USD / year
Automate Endpoint Security Lifecycle: Develop automation for secure endpoint provisioning, configuration, patching, and software distribution while maintaining security and compliance…
Added 17 mins ago
R&D Engineer 1
Los Alamos National Laboratory
Los Alamos, NM
As an R&D Engineer 1 working as a Process Engineer, you will initiate and conduct engineering assignments that ensure consistent quality and high yield of detonator component and…
Added 17 mins ago
Nuclear Facilities Engineer 2/3 (Mechanical Project Engineer)
Los Alamos National Laboratory
Los Alamos, NM
This position will be filled at either the Nuclear Facilities Engineer 2/3 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will be…
Added 18 mins ago
Staff Supplier Quality Engineer - ISO 13485 Lead Auditor - Remote from USA (50% Travel Internationally)
Intuitive
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The Staff Supplier Quality Engineer operates with a high degree of independence to determine methodologies, audit frameworks, quality systems, and procedural controls across the global…
Added 20 mins ago
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Public Works Environmental Health and Occupational Safety Programs Manager
City of Livermore
Livermore, CA
- $128,887 to $161,109 USD / year
…regulations; assists in monitoring safety compliance; evaluates and controls environmental hazards by developing and modifying safety procedures and training sessions, and by providing…
Added 20 mins ago
Senior Engineer Data Enablement & Management, Databricks
Stateside
Adelphi, MD
The Senior Engineer, Data Enablement & Management is responsible for leading the design, implementation, modernization, and operational reliability of UMGC's enterprise Lakehouse and Data &…
Added 20 mins ago
Senior Data Engineer, Data Foundations
Natera
Remote, United States
The ideal candidate is a strong software engineer first, with deep data modeling instincts, a passion for standards and governance, and the judgment to balance rigor with pragmatism. You'll…
Added 21 mins ago
Software Engineer (ICB 3)
CA Inc.
United States
Broadcom’s Mainframe Software Division (MSD) is looking for a Software Engineer with a talent for developing software and contributing to a culture dedicated to quality, security, and a…
Added 23 mins ago
Engineer- Controls II USA
LED FastStart
New Iberia, LA
Mid-level corporate controls. Requires to take a lead role in the global implementation and development of electrical controls systems/designs, PLC/HMI programing, perform vendor equipment…
Added 23 mins ago
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Applications Engineer 4 – DevOps
Wyetech
Linthicum Heights, MD
- $91.22 to $123.52 USD / hour
Designs software tools and subsystems to support software reuse and domain analyses and manages their implementation. Manages software development and support using formal specifications,…
Added 25 mins ago
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Electrical Engineer
Actalent
Hammond, IN
- $60 to $70 USD / hour
…including mechanical, structural, civil, and instrumentation and controls disciplines, and you will be involved across the EPC lifecycle from engineering through construction and…
Added 26 mins ago
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Senior Software Engineer
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Ann Arbor, MI
- $110,000 to $160,000 USD / year
Job Title: Senior Software EngineerJob DescriptionThis Senior Software Engineer role focuses on supporting and enhancing an existing Battery Management Systems (BMS) product line while…
Added 27 mins ago
Team Manager, Integration Engineering
Werfen
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Build Integration Engineer team capability in systems thinking, design controls, verification strategy, scientific and statistical methods, technical writing, traceability, risk management,…
Added 29 mins ago
Senior Automation Engineer
Bloomington
The Senior Automation Engineer (IT Automation) provides technical expertise in process automation and control systems, supporting site operations through the design, maintenance,…
Added 29 mins ago
Project Engineer
Wharton-Smith
Tampa, FL
The Project Engineer works closely with Project Managers, Superintendents, subcontractors, vendors, and field personnel to support day-to-day project execution while gaining hands-on…
Added 29 mins ago
Project Engineer
Wharton-Smith
Sanford, FL
The Project Engineer works closely with Project Managers, Superintendents, subcontractors, vendors, and field personnel to support day-to-day project execution while gaining hands-on…
Added 30 mins ago
MT
Cost Estimator
Matrix Technologies
Remote, United States
- $78,000 to $100,000 USD / year
Engineer It – Innovative engineering solutions
Added 32 mins ago
LB
Forward Deployed Engineer
Luv Bridal
American Fork, UT
- $110,000 to $120,000 USD / year
Luv Bridal is seeking an exceptional Forward Deployed Engineer to join our technology team and help build the next generation of applications, integrations, data products, automations, and…

Qube Research & Technologies

Production Support Engineer - LLM Platform

NY, United States
Chicago, IL, United States

$150,000 to $220,000 USD / year

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Job details

Pay: $150,000 to $220,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

You will provide day-to-day production support for QRT’s platform for accessing internally hosted and external LLMs. Based in the US, you will support users during US business hours and coordinate with colleagues in other regions to ensure effective incident handovers.

This is a hands-on support role, focused on incident resolution, user assistance and established operational procedures-not platform architecture, model development or infrastructure engineering.

Your future role within QRT:

Provide first- and second-line support for QRT’s platform for accessing internally hosted and external LLMs, investigating issues raised by engineering and business users, maintaining support tickets and following issues through to resolution or engineering escalation.
Monitor platform health using existing dashboards, logs and alerts; identify availability, latency and error-rate problems and perform approved recovery actions using established runbooks.
Troubleshoot gateway and model-provider issues, including authentication failures, rate limits, timeouts, connection resets, streaming failures and regional performance differences.
Determine whether incidents originate in a user’s client or configuration, the platform gateway, an internally hosted model or an external LLM provider; collect diagnostic evidence and coordinate escalation to the appropriate team or vendor.
Support coding assistants, API clients and developer workspaces connected to QRT’s LLM platform, including Claude Code, Codex CLI, OpenCode, PI and Coder; investigate compatibility issues following client or vendor updates.
Help users configure supported integrations, select the appropriate regional endpoint and migrate API access from Open WebUI to the direct gateway.
Investigate access and model-availability queries, check user permissions and escalate provisioning or entitlement issues through established support and governance processes.
Carry out operational checks for releases and configuration changes, including non-production validation, post-release smoke testing and approved rollback procedures, in coordination with platform engineering.
Use existing observability tools to investigate time to first token, time per output token, percentile latency and failure rates; flag recurring issues and monitoring gaps to the platform team.
Maintain runbooks, troubleshooting guides and known-issue records; provide clear incident updates and reliable handovers between regional support teams.
Maintain small support scripts and diagnostic utilities to reduce repetitive checks and improve evidence collection.

Your present skillset:

Relevant experience in production support, application support or platform operations, with the ability to investigate routine incidents independently and recognise when specialist escalation is required.
Practical Linux troubleshooting skills and familiarity with Windows-based developer environments.
Working proficiency in Python, Bash and/or PowerShell for operational checks, log analysis and straightforward support automation.
Experience using SQL to investigate application issues and query operational records, ideally in PostgreSQL.
Practical experience interpreting metrics, logs, traces and dashboards to distinguish a platform-wide incident from a user-, client-, model- or region-specific issue.
Confidence troubleshooting API-driven services, including HTTP errors, authentication, networking, timeouts, retries, rate limiting and streaming connections.
Hands-on experience supporting LLM-based platforms or services, with a working understanding of LLM APIs, including prompts, context limits, token usage, model identifiers and streaming responses.
Familiarity with public-cloud services, ideally AWS, and the ability to inspect containerised workloads using established tools and procedures.
Clear communication with technical and non-technical users, including concise incident updates, realistic expectations and well-documented escalations.
Awareness of access controls, sensitive-data handling and safe diagnostic practices, including avoiding exposure of prompts, credentials or confidential content in support records.
A methodical approach to troubleshooting, prioritisation and cross-region handovers

Nice to have:

Experience supporting AWS Bedrock or other managed model APIs.
Experience supporting AI coding assistants, API clients or developer workspaces such as Claude Code, Codex CLI, OpenCode, PI or Coder.
Familiarity with Grafana, Coralogix or equivalent monitoring and log-analysis tools.
Exposure to LLM gateways or proxies such as LiteLLM, or internally hosted inference services such as vLLM.
Experience troubleshooting containerised services on ECS or Kubernetes.
Familiarity with identity and access provisioning, particularly Okta, SCIM and application-level permissions.
Experience supporting multi-region services and working with globally distributed support and engineering teams.
Experience coordinating support cases with cloud providers or software vendors during service degradation.

Base salary range for this position is $150,000 to $220,000 per year.

QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.

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