Jobs in the United States

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Distribution Engineer 3 - Grid
Sargent & Lundy
Columbus, OH
Knowledgeable in applicable codes, standards, and distribution software programs including AutoCAD, ArcGIS, PoleForeman, etc.
Added just now
MT
Cost Estimator
Matrix Technologies
Remote, United States
- $78,000 to $100,000 USD / year
Matrix Technologies is a 100% employee-owned engineering, construction, automation, and digital transformation company delivering full lifecycle solutions to industrial clients. From…
Added 1 min ago
Lead, Electrical Engineer
L3Harris Technologies
Alpharetta, GA
Job Title: Lead, FPGA Firmware Verification Engineer
Added 2 mins ago
LB
Forward Deployed Engineer
Luv Bridal
American Fork, UT
- $110,000 to $120,000 USD / year
Luv Bridal is seeking an exceptional Forward Deployed Engineer to join our technology team and help build the next generation of applications, integrations, data products, automations, and…
Added 2 mins ago
Software Development Manager, Amazon Robotics
Amazon.com Services LLC
Bellevue, WA
- 5+ years of Software Engineer, Software Developer, or related occupational experience
Added 2 mins ago
Technical Program Manager, CS Security
Amazon.com Services LLC
Austin, TX · Seattle, WA
…launch. Next, you flag a risky dependency and pull in a senior engineer before it slips the schedule. Later, you drive a decision that unblocks adoption of new security automation, or draft…
Added 2 mins ago
Forward Deployed Engineer (FDE), AWS Forward Deployed Engineering, US Government
Amazon Web Services, Inc.
Jessup, MD · Arlington, VA · Seattle, WA · New York, NY · Denver, CO · Herndon, VA
A Forward Deployed Engineer II (FDE II) embeds directly inside a strategic enterprise customer to independently design, build, deploy, and run AI-powered production systems alongside the…
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Principal Engineer, IT Software
United States
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business…
Added 3 mins ago
Software Engineer, Platform
Everlaw
Oakland, CA
You have at least 2 years of professional software engineering experience building, testing, and operating production systems in a cloud environment (AWS preferred).
Added 3 mins ago
IT Infrastructure & Systems Engineer
Star Catcher
Jacksonville, FL
Develop, test, and maintain scripts and automation to streamline system administration, software deployment, monitoring, and recurring operational tasks.
Added 4 mins ago
EC
Sr. Software QA Engineer
Entrust Corporation
Shakopee, MN
- $91,619 to $134,375 USD / year
As a Senior Quality Assurance Automation Engineer, you will work with multiple product teams to validate the quality, security, and scalability of user interfaces, web services, APIs, and…
Added 4 mins ago
Lead Infrastructure Engineer (INES04)
JPMC page
Jersey City, NJ
As a Lead Infrastructure Engineer at JPMorganChase within the Employee Platforms, Content and Collaboration team, you apply deep knowledge of software, applications, and technical processes…
Added 4 mins ago
UG
Lead AI/ML Engineer in Minneapolis, MN or Chicago, IL
UnitedHealth Group
Minneapolis, MN · Chicago, IL
- $145,500 to $249,500 USD / year
…deployment of machine learning models, intelligent services, and automation frameworks into core platform operations. Working at the intersection of cloud infrastructure, advanced data…
Added 4 mins ago
IT/OT Controls Engineer
E Tech Group
Blue Bell, PA · Vacaville, CA
We are seeking an enthusiastic and experienced an IT/OT Controls Engineer to lead and contribute to the design and delivery of Unified Namespace (UNS) and IT/OT integration projects. This…
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Software Engineer Senior Lead
FIS Management Services LLC
United States
As a Software Engineer Senior Lead, you will provide technical leadership while designing and delivering reliable, secure and scalable software solutions. You will guide complex engineering…
Added 5 mins ago
Software Engineer Lead
FIS Management Services LLC
United States
As a Software Engineer Lead, you will provide technical leadership while designing and delivering reliable, secure and scalable software solutions. You will guide complex engineering work…
Added 5 mins ago
Software Engineer Lead
FIS Management Services LLC
United States
As a Software Engineer Lead, you will provide technical leadership while designing and delivering reliable, secure and scalable software solutions. You will guide complex engineering work…
Added 5 mins ago
Software Engineer Lead
FIS Management Services LLC
United States
As a Software Engineer Lead, you will provide technical leadership while designing and delivering reliable, secure and scalable software solutions. You will guide complex engineering work…
Added 5 mins ago
M
Test Engineer
ManpowerGroup
Brookshire, TX
- $46 to $48 USD / hour
Our client, a global leader in sustainable energy and advanced manufacturing solutions, is seeking a Manufacturing Test Engineer to join their team. As a Manufacturing Test Engineer, you…
Added 5 mins ago
Senior AI/ML Engineer | Data Science
Kelly Services
Remote, United States
We are seeking a Senior AI/ML Engineer to join a growing AI and machine learning team focused on developing next-generation predictive analytics, intelligent automation, and generative AI…
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Manufacturing Plant Engineer
Trane Technologies
McGregor, TX
Process Automation and AutoCAD or similar design software experience
Added 7 mins ago
Sr Quality Engineer
Honeywell Technologies
El Paso, TX
Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are…
Added 7 mins ago
Engineer/Sr Engineer, IT Software
American Airlines
Fort Worth, TX
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business…
Added 7 mins ago
Engineer/Sr Engineer, IT Platform Security
American Airlines
Fort Worth, TX
Develops playbook and process automation utilizing the SOAR technologies
Added 7 mins ago
Sr Associate Engineer/Engineer, IT Software
American Airlines
Fort Worth, TX
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business…

Qube Research & Technologies

Production Support Engineer - LLM Platform

NY, United States
Chicago, IL, United States

$150,000 to $220,000 USD / year

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Job details

Pay: $150,000 to $220,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

You will provide day-to-day production support for QRT’s platform for accessing internally hosted and external LLMs. Based in the US, you will support users during US business hours and coordinate with colleagues in other regions to ensure effective incident handovers.

This is a hands-on support role, focused on incident resolution, user assistance and established operational procedures-not platform architecture, model development or infrastructure engineering.

Your future role within QRT:

Provide first- and second-line support for QRT’s platform for accessing internally hosted and external LLMs, investigating issues raised by engineering and business users, maintaining support tickets and following issues through to resolution or engineering escalation.
Monitor platform health using existing dashboards, logs and alerts; identify availability, latency and error-rate problems and perform approved recovery actions using established runbooks.
Troubleshoot gateway and model-provider issues, including authentication failures, rate limits, timeouts, connection resets, streaming failures and regional performance differences.
Determine whether incidents originate in a user’s client or configuration, the platform gateway, an internally hosted model or an external LLM provider; collect diagnostic evidence and coordinate escalation to the appropriate team or vendor.
Support coding assistants, API clients and developer workspaces connected to QRT’s LLM platform, including Claude Code, Codex CLI, OpenCode, PI and Coder; investigate compatibility issues following client or vendor updates.
Help users configure supported integrations, select the appropriate regional endpoint and migrate API access from Open WebUI to the direct gateway.
Investigate access and model-availability queries, check user permissions and escalate provisioning or entitlement issues through established support and governance processes.
Carry out operational checks for releases and configuration changes, including non-production validation, post-release smoke testing and approved rollback procedures, in coordination with platform engineering.
Use existing observability tools to investigate time to first token, time per output token, percentile latency and failure rates; flag recurring issues and monitoring gaps to the platform team.
Maintain runbooks, troubleshooting guides and known-issue records; provide clear incident updates and reliable handovers between regional support teams.
Maintain small support scripts and diagnostic utilities to reduce repetitive checks and improve evidence collection.

Your present skillset:

Relevant experience in production support, application support or platform operations, with the ability to investigate routine incidents independently and recognise when specialist escalation is required.
Practical Linux troubleshooting skills and familiarity with Windows-based developer environments.
Working proficiency in Python, Bash and/or PowerShell for operational checks, log analysis and straightforward support automation.
Experience using SQL to investigate application issues and query operational records, ideally in PostgreSQL.
Practical experience interpreting metrics, logs, traces and dashboards to distinguish a platform-wide incident from a user-, client-, model- or region-specific issue.
Confidence troubleshooting API-driven services, including HTTP errors, authentication, networking, timeouts, retries, rate limiting and streaming connections.
Hands-on experience supporting LLM-based platforms or services, with a working understanding of LLM APIs, including prompts, context limits, token usage, model identifiers and streaming responses.
Familiarity with public-cloud services, ideally AWS, and the ability to inspect containerised workloads using established tools and procedures.
Clear communication with technical and non-technical users, including concise incident updates, realistic expectations and well-documented escalations.
Awareness of access controls, sensitive-data handling and safe diagnostic practices, including avoiding exposure of prompts, credentials or confidential content in support records.
A methodical approach to troubleshooting, prioritisation and cross-region handovers

Nice to have:

Experience supporting AWS Bedrock or other managed model APIs.
Experience supporting AI coding assistants, API clients or developer workspaces such as Claude Code, Codex CLI, OpenCode, PI or Coder.
Familiarity with Grafana, Coralogix or equivalent monitoring and log-analysis tools.
Exposure to LLM gateways or proxies such as LiteLLM, or internally hosted inference services such as vLLM.
Experience troubleshooting containerised services on ECS or Kubernetes.
Familiarity with identity and access provisioning, particularly Okta, SCIM and application-level permissions.
Experience supporting multi-region services and working with globally distributed support and engineering teams.
Experience coordinating support cases with cloud providers or software vendors during service degradation.

Base salary range for this position is $150,000 to $220,000 per year.

QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.

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