Jobs in the United States

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Added 1 min ago
Lead Building Engineer
Lincoln Property Company
Boston, MA
The Lead Building Engineer leads and oversees the day-to-day operations and maintenance of building systems, ensuring efficient and safe building performance while supervising engineering…
Added 2 mins ago
Structural Engineer - Industrial/Energy
Kiewit
Lone Tree, CO · Kansas City, KS · Minneapolis, MN · Woodcliff Lake, NJ · Manhattan, NY · Lenexa, KS
Kiewit Engineering Group, Inc is a full-service engineering consulting and design firm serving a broad range of the industrial markets. Our combined staff of more than 1,700 engineers and…
Added 4 mins ago
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Senior CloudOps Engineer
Worldpac
Oakbrook, IL
- $150,000 to $170,000 USD / year
Position Overview Worldpac is seeking a highly experienced Senior CloudOps Engineer to design, build, operate, and continuously improve the cloud platforms that power our high-volume…
Added 4 mins ago
CO
Program Manager (Capital Improvement Program) - Environmental Services Department
City of San Jose
San Jose, CA
- $134,490.72 to $174,851.04 USD / year
…supervising environmental services specialist, an associate engineer, and engineering technicians. This position works closely with executive management staff and manages consultant program…
Added 5 mins ago
Systems Safety Engineer
Actalent
Middletown, RI
Job DescriptionThe Safety Engineer will utilize both quantitative and qualitative risk assessment techniques to perform comprehensive safety analysis. The role involves analyzing hardware,…
Added 5 mins ago
Pipeline Engineer
Actalent
Versailles, KY
We are seeking an experienced Pipeline Project Engineer to support the design and execution of natural gas, liquids, CO, hydrogen, and other midstream infrastructure projects. This position…
Added 7 mins ago
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Automation Engineer (Amazon RME)
Aerotek
Niagara Falls, NY
- $42 to $45 USD / hour
Job Title: Automation Engineer (Amazon RME)Job DescriptionThis role focuses on designing, developing, and implementing automation control systems for industrial processes and warehouse…
Added 8 mins ago
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Staff Security Engineer – AI - R01573022
Brillio
Seattle, WA
- $120,000 to $130,000 USD / year
We are looking for an experienced AI Security Engineer who can drive AI and LLM security initiatives, establish security standards, and implement robust technical controls across AI/ML…
Added 8 mins ago
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Senior Cloud Security Engineer - R01573020
Brillio
NY
- $120,000 to $130,000 USD / year
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage…
Added 8 mins ago
Senior Software Architect - Platform
Fiserv Solutions LLC
Alpharetta, GA · Berkeley Heights, NJ
Re-engineer proof-of-concept workloads for enterprise scale, including distributed processing, low-latency serving, batch throughput, fault tolerance, and cost optimization.
Added 9 mins ago
Senior Product Engineer
Henry Pratt Company, LLC
Kimball, TN
…industries and has an immediate opening for a Senior Product Engineer in our newest Kimball, TN facility. For over 160 years MWP’s manufacturing commitment has ensured one of the world’s…
Added 10 mins ago
Software Dev Engineer I, Security Platform
Twitch Interactive, Inc.
Seattle, WA · Irvine, CA · San Francisco, CA
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come…
Added 11 mins ago
Systems & Application Engineer
Elite ISI
Los Angeles, CA
Are you an experienced Systems Engineer who enjoys solving complex technical challenges, implementing innovative solutions, and seeing projects through from start to finish?
Added 11 mins ago
Project Quality Engineer
Bureau Veritas
Chicago
The Projects Quality Engineer serves as a key quality interface between Engineering, Procurement, Suppliers, Inspection Service Providers, Construction, and Commissioning teams to help…
Added 12 mins ago
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Director of Information Security Engineering
Southern New Hampshire University
Remote, United States
- $129,057 to $206,531 USD / year
Lead the security architecture practice including defining clear service parameters, setting high technical standards, reviewing architecture decisions, and ensuring solutions are…
Added 13 mins ago
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Controls Engineer Working Lead
Uniloy INC
Tecumseh, MI
- $130,000 to $150,000 USD / year
Directs software engineers in the design and startup of controls projects, including PLC programs, HMI programs, Motion programs and Network communications and may personally perform such…
Added 14 mins ago
Senior Cybersecurity IAM Engineer
Louisiana Health Service & Indemnity Company
Remote, United States
POSITION PURPOSEFocuses on extending and enhancing the Identity Access Management (IAM) service utilizing technical capabilities of systems and applications. Manages & maintains the…
Added 16 mins ago
Intelligent Automation Engineer
BrightSpring Health Services
LOUISVILLE, KY
We’re seeking an Intelligent Automation Engineer with strong hands-on expertise in UiPath, Microsoft Power Platform, Power BI, Copilot Studio, and Agentic AI. This role will design scalable…
Added 17 mins ago
AD
Software Engineer II (Hybrid - 2x/week)
Avery Dennison
Little Rock, AR
- $75,000 to $111,000 USD / year
Inclusive Care Program: Specially trained service team with increased knowledge and understanding of LGBTQ+ concerns to help find quality care, behavioral health professionals, and…
Added 17 mins ago
Cybersecurity Reliability Engineer 3 - Vulnerability Management
CHN Choice Hotels International Services
United States
…exciting new opportunity as our Level 3 Cybersecurity Reliability Engineer – IT (Vulnerability Management) in the Information Security / Security Operations. The Information Security /…
Added 19 mins ago
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Project Controls Engineer, OT SCADA Projects (TEMP)
Terabase Energy
Remote, United States
- $120,000 to $130,000 USD / year
The Project Controls Engineer supports the design, configuration, commissioning, and documentation of plant control systems for utility-scale solar, storage, and hybrid renewable energy…
Added 23 mins ago
Integrated Control Systems Engineer (Software)
Rolls-Royce
United States
A Controls Software Engineer works on a wide variety of projects to support Rolls-Royce’s diverse customer base. In this role, you will have the opportunity to develop software used on…
Added 23 mins ago
Controls Engineer
Rolls-Royce
United States
In this role, you'll be based in the Integrated Controls Systems (ICS) capability group.
Added 23 mins ago
Supervisor Engineering
Pier Sixty Six
Fort Lauderdale, FL
…designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team…
Added 25 mins ago
Maintenance Supervisor-McCook, IL
Hormel Foods Family of Companies
Mc Cook, IL
Maintenance Engineer – Fontanini Italian Meats - McCook, IL

Qube Research & Technologies

Production Support Engineer - LLM Platform

NY, United States
Chicago, IL, United States

$150,000 to $220,000 USD / year

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Job details

Pay: $150,000 to $220,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

You will provide day-to-day production support for QRT’s platform for accessing internally hosted and external LLMs. Based in the US, you will support users during US business hours and coordinate with colleagues in other regions to ensure effective incident handovers.

This is a hands-on support role, focused on incident resolution, user assistance and established operational procedures-not platform architecture, model development or infrastructure engineering.

Your future role within QRT:

Provide first- and second-line support for QRT’s platform for accessing internally hosted and external LLMs, investigating issues raised by engineering and business users, maintaining support tickets and following issues through to resolution or engineering escalation.
Monitor platform health using existing dashboards, logs and alerts; identify availability, latency and error-rate problems and perform approved recovery actions using established runbooks.
Troubleshoot gateway and model-provider issues, including authentication failures, rate limits, timeouts, connection resets, streaming failures and regional performance differences.
Determine whether incidents originate in a user’s client or configuration, the platform gateway, an internally hosted model or an external LLM provider; collect diagnostic evidence and coordinate escalation to the appropriate team or vendor.
Support coding assistants, API clients and developer workspaces connected to QRT’s LLM platform, including Claude Code, Codex CLI, OpenCode, PI and Coder; investigate compatibility issues following client or vendor updates.
Help users configure supported integrations, select the appropriate regional endpoint and migrate API access from Open WebUI to the direct gateway.
Investigate access and model-availability queries, check user permissions and escalate provisioning or entitlement issues through established support and governance processes.
Carry out operational checks for releases and configuration changes, including non-production validation, post-release smoke testing and approved rollback procedures, in coordination with platform engineering.
Use existing observability tools to investigate time to first token, time per output token, percentile latency and failure rates; flag recurring issues and monitoring gaps to the platform team.
Maintain runbooks, troubleshooting guides and known-issue records; provide clear incident updates and reliable handovers between regional support teams.
Maintain small support scripts and diagnostic utilities to reduce repetitive checks and improve evidence collection.

Your present skillset:

Relevant experience in production support, application support or platform operations, with the ability to investigate routine incidents independently and recognise when specialist escalation is required.
Practical Linux troubleshooting skills and familiarity with Windows-based developer environments.
Working proficiency in Python, Bash and/or PowerShell for operational checks, log analysis and straightforward support automation.
Experience using SQL to investigate application issues and query operational records, ideally in PostgreSQL.
Practical experience interpreting metrics, logs, traces and dashboards to distinguish a platform-wide incident from a user-, client-, model- or region-specific issue.
Confidence troubleshooting API-driven services, including HTTP errors, authentication, networking, timeouts, retries, rate limiting and streaming connections.
Hands-on experience supporting LLM-based platforms or services, with a working understanding of LLM APIs, including prompts, context limits, token usage, model identifiers and streaming responses.
Familiarity with public-cloud services, ideally AWS, and the ability to inspect containerised workloads using established tools and procedures.
Clear communication with technical and non-technical users, including concise incident updates, realistic expectations and well-documented escalations.
Awareness of access controls, sensitive-data handling and safe diagnostic practices, including avoiding exposure of prompts, credentials or confidential content in support records.
A methodical approach to troubleshooting, prioritisation and cross-region handovers

Nice to have:

Experience supporting AWS Bedrock or other managed model APIs.
Experience supporting AI coding assistants, API clients or developer workspaces such as Claude Code, Codex CLI, OpenCode, PI or Coder.
Familiarity with Grafana, Coralogix or equivalent monitoring and log-analysis tools.
Exposure to LLM gateways or proxies such as LiteLLM, or internally hosted inference services such as vLLM.
Experience troubleshooting containerised services on ECS or Kubernetes.
Familiarity with identity and access provisioning, particularly Okta, SCIM and application-level permissions.
Experience supporting multi-region services and working with globally distributed support and engineering teams.
Experience coordinating support cases with cloud providers or software vendors during service degradation.

Base salary range for this position is $150,000 to $220,000 per year.

QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.

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