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Senior AI Engineer (Camgian Labs)
Camgian Corporation
Fort Collins, CO
As a Senior Artificial Intelligence Engineer for Camgian Labs, our advanced R&D and rapid prototyping team, you will lead the design and development of AI/ML-powered prototypes that push…
Added just now
Senior AI Engineer (Camgian Labs)
Camgian Corporation
Huntsville, AL
As a Senior Artificial Intelligence Engineer for Camgian Labs, our advanced R&D and rapid prototyping team, you will lead the design and development of AI/ML-powered prototypes that push…
Added 1 min ago
Staff Data Engineer
Exact Sciences Corp
United States
The Staff Data Engineer is a senior, hands-on technical contributor within an Enterprise Data domain, owning technical design and the most complex implementation work for assigned data…
Added 2 mins ago
Platform Engineer - AI Observability & Governance (OpenShift)
Bank of America, National Association
United States
…record of running enterprise platforms in production. The ideal engineer is hands-on, comfortable owning production issues end to end, picks up new tools quickly, and can lead…
Added 2 mins ago
Platform Engineer - AI Guardrails (OpenShift)
Bank of America, National Association
United States
…record of running enterprise platforms in production. The ideal engineer is hands-on, comfortable owning production issues end to end, picks up new tools quickly, and can lead…
Added 4 mins ago
Staff Software Engineer, Infrastructure
CLEAR - Corporate
NY
As an Staff Software Engineer on Cloud Infrastructure, you'll set the technical direction for the cloud platform that underpins every system at CLEAR, from AWS networking and Kubernetes to…
Added 5 mins ago
Senior Software Engineer (Full-Stack / AI-Native)
Zinda Law Group, PLLC
Remote, United States
We're hiring a Senior Software Engineer who is an exceptional individual contributor, enjoys solving difficult technical problems, and knows how to turn ideas into working software quickly.
Added 5 mins ago
Full Stack Software Engineer (Java)
Fannie Mae
Reston, VA · Plano, TX
The Full Stack Software Engineer (Java) role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following…
Added 5 mins ago
Security Engineer
Ovative Group, LLC
United States
Ovative Group is seeking a Security Engineer to join our growing Information Security team. Reporting to the Lead Security & Cloud Engineer, this role owns the day-to-day execution of…
Added 6 mins ago
Staff AI Engineer | Agentic Systems
Machinify
Remote, United States
We're hiring an L6 AI Engineer to own entire problem areas, not tickets. You'll walk into vague, high-stakes business problems - "our DRG audit findings aren't holding up on appeal," "we…
Added 6 mins ago
DevOps Engineer
DataOne
Vineland, NJ
DataOne is hiring a DevOps Engineer to build, automate, and maintain the infrastructure and deployment pipelines that support our AI Factories and 24/7 Tier III mission-critical facilities.…
Added 6 mins ago
Sr. Architect | Offensive Engineer/AI Testing/Mobile Testing (Remote)
Trace3
Nashville, TN
Added 6 mins ago
Data Engineer 4 (Manager, IC)-EDT
Capital One
McLean, VA · Richmond, VA
Utilize programming languages such as Python and Spark, along with open-source relational and NoSQL databases, and cloud-based data warehousing platforms including Databricks and Snowflake
Added 6 mins ago
Full-stack Engineer 5 (Sr Manager, IC)
Capital One
McLean, VA
Utilize programming languages like Java, Scala, Python, Go, Node.js, JavaScript and TypeScript, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and…
Added 6 mins ago
Full-stack Engineer 5
Capital One
McLean, VA
Utilize programming languages like Java, Scala, Python, Go, Node.js, JavaScript and TypeScript, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and…
Added 6 mins ago
Staff Software Engineer - Card Technology
Capital One
NY · San Francisco, CA · McLean, VA · Chicago, IL
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 7 mins ago
Senior Full-Stack Engineer - Mortgage
Stefanini Group
Miami, FL
This is a senior, backend-leaning full-stack role. Most of your time goes into Python services, our GraphQL API and AWS infrastructure. You'll also work in our React/TypeScript frontend. We…
Added 7 mins ago
Senior Full-Stack Engineer - Mortgage
Stefanini Group
Miami, FL
This is a senior, backend-leaning full-stack role. Most of your time goes into Python services, our GraphQL API and AWS infrastructure. You'll also work in our React/TypeScript frontend. We…
Added 7 mins ago
AI
Senior Photonics Module Engineer
Aeva, Inc.
Mountain View, CA
- $154,900 to $209,600 USD / year
As a Senior Photonics Module Engineer you will be joining the photonics module engineering team at Aeva and developing advanced optical modules for the optical connectivity market. You will…
Added 7 mins ago
Senior Full-Stack Engineer - Mortgage
Stefanini Group
Miami, FL
This is a senior, backend-leaning full-stack role. Most of your time goes into Python services, our GraphQL API and AWS infrastructure. You'll also work in our React/TypeScript frontend. We…
Added 7 mins ago
Senior Full-Stack Engineer - Mortgage
Stefanini Group
Miami, FL
This is a senior, backend-leaning full-stack role. Most of your time goes into Python services, our GraphQL API and AWS infrastructure. You'll also work in our React/TypeScript frontend. We…
Added 7 mins ago
Staff Data Engineer
Exact Sciences Corp
United States
The Staff Data Engineer is a senior, hands-on technical contributor within an Enterprise Data domain, owning technical design and the most complex implementation work for assigned data…
Added 8 mins ago
Specialist, Data Engineer - Snowflake and Python
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
The Data Engineer will design, build, and support scalable data pipelines and data products that enable analytics, reporting, operational insights, and AI-driven solutions across Nationwide…
Added 14 mins ago
A
Systems Engineer
Actalent
Nashua, NH
- $80 to $105 USD / hour
Job Title: Systems EngineerJob DescriptionWe are seeking an experienced Systems Engineer to join our team in supporting the Command, Control, Communications, Computers, Intelligence,…
Added 14 mins ago
D
Full-Stack Engineer
Darkroom
New York, NY · New Jersey, NJ
- $120,000 to $160,000 USD / year
- Languages & Frameworks: Python, Node.js, React (TypeScript)

Qube Research & Technologies

Production Support Engineer - LLM Platform

NY, United States
Chicago, IL, United States

$150,000 to $220,000 USD / year

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Job details

Pay: $150,000 to $220,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

You will provide day-to-day production support for QRT’s platform for accessing internally hosted and external LLMs. Based in the US, you will support users during US business hours and coordinate with colleagues in other regions to ensure effective incident handovers.

This is a hands-on support role, focused on incident resolution, user assistance and established operational procedures-not platform architecture, model development or infrastructure engineering.

Your future role within QRT:

Provide first- and second-line support for QRT’s platform for accessing internally hosted and external LLMs, investigating issues raised by engineering and business users, maintaining support tickets and following issues through to resolution or engineering escalation.
Monitor platform health using existing dashboards, logs and alerts; identify availability, latency and error-rate problems and perform approved recovery actions using established runbooks.
Troubleshoot gateway and model-provider issues, including authentication failures, rate limits, timeouts, connection resets, streaming failures and regional performance differences.
Determine whether incidents originate in a user’s client or configuration, the platform gateway, an internally hosted model or an external LLM provider; collect diagnostic evidence and coordinate escalation to the appropriate team or vendor.
Support coding assistants, API clients and developer workspaces connected to QRT’s LLM platform, including Claude Code, Codex CLI, OpenCode, PI and Coder; investigate compatibility issues following client or vendor updates.
Help users configure supported integrations, select the appropriate regional endpoint and migrate API access from Open WebUI to the direct gateway.
Investigate access and model-availability queries, check user permissions and escalate provisioning or entitlement issues through established support and governance processes.
Carry out operational checks for releases and configuration changes, including non-production validation, post-release smoke testing and approved rollback procedures, in coordination with platform engineering.
Use existing observability tools to investigate time to first token, time per output token, percentile latency and failure rates; flag recurring issues and monitoring gaps to the platform team.
Maintain runbooks, troubleshooting guides and known-issue records; provide clear incident updates and reliable handovers between regional support teams.
Maintain small support scripts and diagnostic utilities to reduce repetitive checks and improve evidence collection.

Your present skillset:

Relevant experience in production support, application support or platform operations, with the ability to investigate routine incidents independently and recognise when specialist escalation is required.
Practical Linux troubleshooting skills and familiarity with Windows-based developer environments.
Working proficiency in Python, Bash and/or PowerShell for operational checks, log analysis and straightforward support automation.
Experience using SQL to investigate application issues and query operational records, ideally in PostgreSQL.
Practical experience interpreting metrics, logs, traces and dashboards to distinguish a platform-wide incident from a user-, client-, model- or region-specific issue.
Confidence troubleshooting API-driven services, including HTTP errors, authentication, networking, timeouts, retries, rate limiting and streaming connections.
Hands-on experience supporting LLM-based platforms or services, with a working understanding of LLM APIs, including prompts, context limits, token usage, model identifiers and streaming responses.
Familiarity with public-cloud services, ideally AWS, and the ability to inspect containerised workloads using established tools and procedures.
Clear communication with technical and non-technical users, including concise incident updates, realistic expectations and well-documented escalations.
Awareness of access controls, sensitive-data handling and safe diagnostic practices, including avoiding exposure of prompts, credentials or confidential content in support records.
A methodical approach to troubleshooting, prioritisation and cross-region handovers

Nice to have:

Experience supporting AWS Bedrock or other managed model APIs.
Experience supporting AI coding assistants, API clients or developer workspaces such as Claude Code, Codex CLI, OpenCode, PI or Coder.
Familiarity with Grafana, Coralogix or equivalent monitoring and log-analysis tools.
Exposure to LLM gateways or proxies such as LiteLLM, or internally hosted inference services such as vLLM.
Experience troubleshooting containerised services on ECS or Kubernetes.
Familiarity with identity and access provisioning, particularly Okta, SCIM and application-level permissions.
Experience supporting multi-region services and working with globally distributed support and engineering teams.
Experience coordinating support cases with cloud providers or software vendors during service degradation.

Base salary range for this position is $150,000 to $220,000 per year.

QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.

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