Jobs in the United States

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Added 10 mins ago
Software Verification Engineer
NVIDIA Corporation
North District, IL
NVIDIA is looking for an outstanding Software Verification Engineer for our Linux Drivers group. You'll closely work with NVIDIA Driver developers, verification teams, and performance…
Added 10 mins ago
Senior Software Engineer, AI Networking
NVIDIA Corporation
TX · CA · Austin, TX · Santa Clara, CA · Austin · Santa Clara
We are seeking an outstanding Software Engineer to join our US-based networking software team. As a technical leader, you will lead the transformation of AI networking systems. You will…
Added 13 mins ago
Senior Network Engineer, Google Enterprise Network
Google
Austin, TX · Thornton, CO
Experience in networking technologies/protocols: VXLAN, BGP EVPN, MC-LAG, encryption, key management, zone based network segmentation, multi-tenant environments.
Added 16 mins ago
Network Operations Engineer
Meta
Juneau, AK
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
Added 34 mins ago
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Vice President, Cloud Platform Engineer
Jobgether
Remote, United States
- $150,000 to $175,000 USD / year
…Our partner is looking for a Vice President, Cloud Platform Engineer based in the United…
Added 34 mins ago
J
Field Implementation Engineer
Jobgether
Remote, United States
- $95,500 to $149,200 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Implementation Engineer based in the United States.
Added 35 mins ago
O
Strategic OCI & AI Infrastructure Lead
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Translate customer growth projections into real infrastructure plans (compute, storage, networking)
Added 35 mins ago
O
Strategic OCI & AI Infrastructure Lead
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Translate customer growth projections into real infrastructure plans (compute, storage, networking)
Added 37 mins ago
O
Strategic OCI & AI Infrastructure Lead
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Translate customer growth projections into real infrastructure plans (compute, storage, networking)
Added 37 mins ago
O
Strategic OCI & AI Infrastructure Lead
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Translate customer growth projections into real infrastructure plans (compute, storage, networking)
Added 37 mins ago
O
Strategic OCI & AI Infrastructure Lead
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Translate customer growth projections into real infrastructure plans (compute, storage, networking)
Added 38 mins ago
O
Strategic OCI & AI Infrastructure Lead
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Translate customer growth projections into real infrastructure plans (compute, storage, networking)
Added 40 mins ago
O
Strategic OCI & AI Infrastructure Lead
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Translate customer growth projections into real infrastructure plans (compute, storage, networking)
Added 42 mins ago
VH
Biomedical Engineer
Veterans Health Administration
Chesapeake, VA · Hampton County, VA
- $61,008 to $140,686 USD / year
Serves as a Biomedical Engineer (BME) within a Healthcare Technology Management (HTM) department at a VA facility. Works in support of the medical equipment management program. In addition…
Added 49 mins ago
Senior Networking Engineer, WBB Platform, GGN WANForms
Google
Thornton, CO
As a WAN Building Block (WBB) Platform, Google Global Networking (GGN) WANForms Network Engineer, you will be responsible for defining and qualifying platforms and solutions for scaling…
Added 54 mins ago
Substation Engineer - Protection and Controls
Jacobs
Boston, MA
…in North America and is looking for a Principal Substation Engineer in its Energy & Power Group to tackle the complexities of decarbonization and utility modernization to deliver a cleaner…
Added 54 mins ago
Lead Substation Engineer - Protection and Controls
Jacobs
Boston, MA
…in North America and is looking for a Principal Substation Engineer in its Energy & Power Group to tackle the complexities of decarbonization and utility modernization to deliver a cleaner…
Added 58 mins ago
Specialist, Controls Engineer
Motrex LLC
Kansas City, MO
Stryten Energy is hiring a Specialist, Controls Engineer for our state-of-the-art, cutting-edge, 9-year-old plant in Kansas City, MO. Your impact will be visible across the facility as you…
Added 59 mins ago
O
Senior Engineer - SCADA and Controls Engineering
Oracle
Jefferson City, MO
- $114,600 to $234,600 USD / year
The Senior Engineer, SCADA and Controls Engineering supports the standardization, design, implementation, and integration of data center controls systems across a global portfolio. This…
Added 1 hour ago
Staff Customer Reliability Engineer
Sysdig
Remote, United States
Diagnose difficult problems across cloud infrastructure, Kubernetes, Linux, networking, identity and access management, observability, integrations, and distributed systems.
Added 1 hour ago
Cloud Solution Engineer (Genomics & AI)
Oracle
Jefferson City, MO
The opportunity Oracle is seeking a senior pre-sales engineer with expertise in genomics, software engineering, and applied AI/ML. You will help molecular diagnostics companies, genomics…
Added 2 hours ago
Senior Software Engineer, Discover Feed Recommendations
Google
Mountain View, CA
…retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes…
Added 2 hours ago
Staff Engineer, YouTube Shorts Creation Editor, Android
YouTube
San Bruno, CA
…retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes…
Added 2 hours ago
AT
Network Infrastructure Engineer II
Akamai Technologies, Inc.
Jefferson City, MO
- $83,200 to $149,800 USD / year
As a Network Infrastructure Engineer II, you will oversee operations in our global data centers. You will monitor and maintain our data centers, networks, and servers worldwide. You will…
Added 2 hours ago
5th Gen CSE DR/EI Process Focal
RTX
United States
We are seeking a Customer Support Engineer to serve as the Engineering Investigation (EI) / Deficiency Report (DR) Process Focal Lead. This role enables consistent, timely, and compliant…

Qube Research & Technologies

Production Support Engineer - LLM Platform

NY, United States
Chicago, IL, United States

$150,000 to $220,000 USD / year

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Job details

Pay: $150,000 to $220,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

You will provide day-to-day production support for QRT’s platform for accessing internally hosted and external LLMs. Based in the US, you will support users during US business hours and coordinate with colleagues in other regions to ensure effective incident handovers.

This is a hands-on support role, focused on incident resolution, user assistance and established operational procedures-not platform architecture, model development or infrastructure engineering.

Your future role within QRT:

Provide first- and second-line support for QRT’s platform for accessing internally hosted and external LLMs, investigating issues raised by engineering and business users, maintaining support tickets and following issues through to resolution or engineering escalation.
Monitor platform health using existing dashboards, logs and alerts; identify availability, latency and error-rate problems and perform approved recovery actions using established runbooks.
Troubleshoot gateway and model-provider issues, including authentication failures, rate limits, timeouts, connection resets, streaming failures and regional performance differences.
Determine whether incidents originate in a user’s client or configuration, the platform gateway, an internally hosted model or an external LLM provider; collect diagnostic evidence and coordinate escalation to the appropriate team or vendor.
Support coding assistants, API clients and developer workspaces connected to QRT’s LLM platform, including Claude Code, Codex CLI, OpenCode, PI and Coder; investigate compatibility issues following client or vendor updates.
Help users configure supported integrations, select the appropriate regional endpoint and migrate API access from Open WebUI to the direct gateway.
Investigate access and model-availability queries, check user permissions and escalate provisioning or entitlement issues through established support and governance processes.
Carry out operational checks for releases and configuration changes, including non-production validation, post-release smoke testing and approved rollback procedures, in coordination with platform engineering.
Use existing observability tools to investigate time to first token, time per output token, percentile latency and failure rates; flag recurring issues and monitoring gaps to the platform team.
Maintain runbooks, troubleshooting guides and known-issue records; provide clear incident updates and reliable handovers between regional support teams.
Maintain small support scripts and diagnostic utilities to reduce repetitive checks and improve evidence collection.

Your present skillset:

Relevant experience in production support, application support or platform operations, with the ability to investigate routine incidents independently and recognise when specialist escalation is required.
Practical Linux troubleshooting skills and familiarity with Windows-based developer environments.
Working proficiency in Python, Bash and/or PowerShell for operational checks, log analysis and straightforward support automation.
Experience using SQL to investigate application issues and query operational records, ideally in PostgreSQL.
Practical experience interpreting metrics, logs, traces and dashboards to distinguish a platform-wide incident from a user-, client-, model- or region-specific issue.
Confidence troubleshooting API-driven services, including HTTP errors, authentication, networking, timeouts, retries, rate limiting and streaming connections.
Hands-on experience supporting LLM-based platforms or services, with a working understanding of LLM APIs, including prompts, context limits, token usage, model identifiers and streaming responses.
Familiarity with public-cloud services, ideally AWS, and the ability to inspect containerised workloads using established tools and procedures.
Clear communication with technical and non-technical users, including concise incident updates, realistic expectations and well-documented escalations.
Awareness of access controls, sensitive-data handling and safe diagnostic practices, including avoiding exposure of prompts, credentials or confidential content in support records.
A methodical approach to troubleshooting, prioritisation and cross-region handovers

Nice to have:

Experience supporting AWS Bedrock or other managed model APIs.
Experience supporting AI coding assistants, API clients or developer workspaces such as Claude Code, Codex CLI, OpenCode, PI or Coder.
Familiarity with Grafana, Coralogix or equivalent monitoring and log-analysis tools.
Exposure to LLM gateways or proxies such as LiteLLM, or internally hosted inference services such as vLLM.
Experience troubleshooting containerised services on ECS or Kubernetes.
Familiarity with identity and access provisioning, particularly Okta, SCIM and application-level permissions.
Experience supporting multi-region services and working with globally distributed support and engineering teams.
Experience coordinating support cases with cloud providers or software vendors during service degradation.

Base salary range for this position is $150,000 to $220,000 per year.

QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.

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