Jobs in the United States

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Added 7 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Pierre, SD
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally,…
Added 7 mins ago
Software Engineer
Teradata
Pierre, SD
At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and…
Added 1 hour ago
J
Senior Data Engineer
Jobgether
Remote, United States
- $130,000 to $200,000 USD / year
Familiarity with data pipeline orchestration and job scheduling tools such as Apache Airflow or Python-based services running on Kubernetes.
Added 1 hour ago
Cloud Security Engineer
Jobgether
Remote, United States
The Cloud Security Engineer will play a key role in strengthening and maintaining security across enterprise cloud environments, with a primary focus on AWS and Microsoft Azure, alongside…
Added 1 hour ago
T
Elasticsearch Engineer *No C2C*
TEKsystems
Lincoln, MA
- $120,000 to $250,000 USD / year
Experience with cross-domain data flows and working in multi-classification environments such as IL4, IL5, or IL6
Added 1 hour ago
J
Lead Site Reliability Engineer
Jobgether
Remote, United States
- $150,000 to $175,000 USD / year
…Infrastructure as Code and cloud-native technologies. Working closely with platform, engineering, and delivery teams, you will ensure reliable, secure, and high-performing systems that meet…
Added 1 hour ago
DS
(1119604) Lead Software Engineer - Emerging Technologies
Diversified Services Network, Inc.
Remote, United States
- $140,000 to $145,000 USD / year
Experience with serverless architectures, Kubernetes, microservices, event-driven architecture, API management, observability platforms, and infrastructure-as-code.
Added 1 hour ago
DS
(1119604) Lead Software Engineer - Emerging Technologies
Diversified Services Network, Inc.
Remote, United States
- $140,000 to $145,000 USD / year
Experience with serverless architectures, Kubernetes, microservices, event-driven architecture, API management, observability platforms, and infrastructure-as-code.
Added 1 hour ago
DS
(1119604) Lead Software Engineer - Emerging Technologies
Diversified Services Network, Inc.
Remote, United States
- $140,000 to $145,000 USD / year
Experience with serverless architectures, Kubernetes, microservices, event-driven architecture, API management, observability platforms, and infrastructure-as-code.
Added 1 hour ago
DS
(1119604) Lead Software Engineer - Emerging Technologies
Diversified Services Network, Inc.
Remote, United States
- $140,000 to $145,000 USD / year
Experience with serverless architectures, Kubernetes, microservices, event-driven architecture, API management, observability platforms, and infrastructure-as-code.
Added 2 hours ago
Full-Stack Mobile Software Engineer
Spirit AI
Alexandria, VA · Arlington, VA · Fairfax, VA · Tysons, VA · Washington, DC
We’re a lean, hands-on team where every engineer owns major pieces of the experience. You’ll work directly with founders and AI engineers to define how people emotionally connect with…
Added 2 hours ago
Senior Backend Engineer - India
Lighthouz AI
Remote, United States
Our platform handles real-world document chaos - scanned and handwritten paperwork, NOAs, BOLs, emails, and portal logins - executing complex workflows automatically. The result: faster…
Added 2 hours ago
VA
Founding Engineer (Hybrid)
Voxology AI
Austin, TX
- $150,000 to $250,000 USD / year
We’re hiring a Founding Engineer to join us full-time on-site in Austin, TX. You’ll take end-to-end ownership of our technical roadmap, working closely with leadership to design, build, and…
Added 2 hours ago
VA
Founding Engineer
Voxology AI
Austin, TX
- $150,000 to $250,000 USD / year
We’re hiring a Founding Engineer to join us full-time on-site in Austin, TX. You’ll take end-to-end ownership of our technical roadmap, working closely with leadership to design, build, and…
Added 2 hours ago
Backend Software Engineer
Bainbridge Health
Philadelphia, PA
Programming languages: Proficiency in Go, Python, Bash, and SQL; experience with JavaScript is a plus.
Added 2 hours ago
M
Principal Software Engineer - AI Infrastructure
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
As a Principal Software Engineer on this team, you will own the architecture and technical direction of major components of the training platform and drive them from ambiguous problem…
Added 2 hours ago
M
Principal Software Engineer
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $165,600 to $331,200 USD / year
Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java,…
Added 2 hours ago
M
Senior Software Engineer
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $119,800 to $261,000 USD / year
Design, implement, and operate telemetry collection and processing services across Dataverse, Service Fabric, Kubernetes, and Finance and Operations. Partner with teams building Copilot and…
Added 3 hours ago
Senior Engineer - DevOps
SPLICE
Remote, United States
…or related field of study and a minimum of 5+ years related experience; multi dimensional platform experience; expert level experience with business and technical applications, or any…
Added 3 hours ago
Site Reliability Engineer
Rackspace, the #1 managed cloud company
Windcrest, TX
Minimum 5 years experience developing software, with at least 2 years of experience using Docker, Kubernetes, and public cloud.
Added 3 hours ago
Lead Engineer
Pattern AI
Remote, United States
3+ years of experience with data infrastructure and cloud applications
Added 3 hours ago
PP
AI Backend Engineer, Artificial Intelligence (AI) Required, Work From Home
Parallel Partners
Remote, United States
- $140,000 to $200,000 USD / year
Keywords: San Francisco CA Jobs, AI Backend Engineer, AI, Anthropic, Artificial Intelligence, Claude, Distributed Systems Tooling, Docker, Kubernetes, LLM APIs, Low Latency, Node.js, NoSQL,…
Added 3 hours ago
Software Engineer (Platform)
Oncora Medical
Remote, United States
Oncora is an oncology software and data company dedicated to helping physicians and scientists collect and use real-world data to improve outcomes for cancer patients. Our machine learning…
Added 3 hours ago
Bigdata Engineer
Disys - Oak Brook
Tampa, FL
· 2+ years of experience in engineering large-scale data solutions with Java/Tomcat/ SQL/Linux
Added 3 hours ago
Python Systems Engineer (Remote)
Crunch
Redwood City, CA
We are hiring a Python Software Systems Engineer to help develop and deploy our platform. We are inviting you to join our small, fully remote team of developers and operators helping make…

Qube Research & Technologies

Production Support Engineer - LLM Platform

NY, United States
Chicago, IL, United States

$150,000 to $220,000 USD / year

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Job details

Pay: $150,000 to $220,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

You will provide day-to-day production support for QRT’s platform for accessing internally hosted and external LLMs. Based in the US, you will support users during US business hours and coordinate with colleagues in other regions to ensure effective incident handovers.

This is a hands-on support role, focused on incident resolution, user assistance and established operational procedures-not platform architecture, model development or infrastructure engineering.

Your future role within QRT:

Provide first- and second-line support for QRT’s platform for accessing internally hosted and external LLMs, investigating issues raised by engineering and business users, maintaining support tickets and following issues through to resolution or engineering escalation.
Monitor platform health using existing dashboards, logs and alerts; identify availability, latency and error-rate problems and perform approved recovery actions using established runbooks.
Troubleshoot gateway and model-provider issues, including authentication failures, rate limits, timeouts, connection resets, streaming failures and regional performance differences.
Determine whether incidents originate in a user’s client or configuration, the platform gateway, an internally hosted model or an external LLM provider; collect diagnostic evidence and coordinate escalation to the appropriate team or vendor.
Support coding assistants, API clients and developer workspaces connected to QRT’s LLM platform, including Claude Code, Codex CLI, OpenCode, PI and Coder; investigate compatibility issues following client or vendor updates.
Help users configure supported integrations, select the appropriate regional endpoint and migrate API access from Open WebUI to the direct gateway.
Investigate access and model-availability queries, check user permissions and escalate provisioning or entitlement issues through established support and governance processes.
Carry out operational checks for releases and configuration changes, including non-production validation, post-release smoke testing and approved rollback procedures, in coordination with platform engineering.
Use existing observability tools to investigate time to first token, time per output token, percentile latency and failure rates; flag recurring issues and monitoring gaps to the platform team.
Maintain runbooks, troubleshooting guides and known-issue records; provide clear incident updates and reliable handovers between regional support teams.
Maintain small support scripts and diagnostic utilities to reduce repetitive checks and improve evidence collection.

Your present skillset:

Relevant experience in production support, application support or platform operations, with the ability to investigate routine incidents independently and recognise when specialist escalation is required.
Practical Linux troubleshooting skills and familiarity with Windows-based developer environments.
Working proficiency in Python, Bash and/or PowerShell for operational checks, log analysis and straightforward support automation.
Experience using SQL to investigate application issues and query operational records, ideally in PostgreSQL.
Practical experience interpreting metrics, logs, traces and dashboards to distinguish a platform-wide incident from a user-, client-, model- or region-specific issue.
Confidence troubleshooting API-driven services, including HTTP errors, authentication, networking, timeouts, retries, rate limiting and streaming connections.
Hands-on experience supporting LLM-based platforms or services, with a working understanding of LLM APIs, including prompts, context limits, token usage, model identifiers and streaming responses.
Familiarity with public-cloud services, ideally AWS, and the ability to inspect containerised workloads using established tools and procedures.
Clear communication with technical and non-technical users, including concise incident updates, realistic expectations and well-documented escalations.
Awareness of access controls, sensitive-data handling and safe diagnostic practices, including avoiding exposure of prompts, credentials or confidential content in support records.
A methodical approach to troubleshooting, prioritisation and cross-region handovers

Nice to have:

Experience supporting AWS Bedrock or other managed model APIs.
Experience supporting AI coding assistants, API clients or developer workspaces such as Claude Code, Codex CLI, OpenCode, PI or Coder.
Familiarity with Grafana, Coralogix or equivalent monitoring and log-analysis tools.
Exposure to LLM gateways or proxies such as LiteLLM, or internally hosted inference services such as vLLM.
Experience troubleshooting containerised services on ECS or Kubernetes.
Familiarity with identity and access provisioning, particularly Okta, SCIM and application-level permissions.
Experience supporting multi-region services and working with globally distributed support and engineering teams.
Experience coordinating support cases with cloud providers or software vendors during service degradation.

Base salary range for this position is $150,000 to $220,000 per year.

QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.

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