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Staff Optical Validation Engineer, Platforms Infrastructure Engineering
Google
Sunnyvale, CA
As a Staff Optical Hardware Validation Engineer, you'll play a key role in the development of Google Cloud network infrastructures. You’ll have leadership roles in driving the planning and…
Added 1 min ago
Equipment Engineer
Corning
Phoenix, AZ
Corning is seeking an Equipment Engineer to support manufacturing equipment performance, reliability, and continuous improvement within our Solar Modular operation. This role provides…
Added 3 mins ago
Lead Software Integration Solutions Architect
RTX
United States
Work closely with IPT Leads, Chief Engineer stakeholders, and program technical leadership to maintain alignment and resolve issues.
Added 4 mins ago
Engineering Academy Associate Engineer
Bosch Group
Lincolnshire, IL
…Applications, Machinery Applications and Engineering and Factory Automation. As the Drive & Control Company, we develop, produce, and distribute our components and system solutions in over…
Added 6 mins ago
Staff Software Engineer, AI/ML
Google
Mountain View, CA · New York, NY
…distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is…
Added 7 mins ago
MC
Controls Engineer
Mikron Corporation Denver
Englewood, CO
- $100,000 to $120,000 USD / year
The Controls Engineer role at Mikron Automation is ideal for professionals with foundational experience in automation and mechanical design. You’ll contribute independently to the…
Added 9 mins ago
L
Software Test Engineer I
LivaNova
Houston, TX
- $85,000 to $100,000 USD / year
As our Software Test Engineer, you will work with a robust, cross-functional group of electrical, RF and firmware engineers.
Added 10 mins ago
Principal Engineer - Agentic AI Engineering
Bank of America, National Association
United States
We are seeking a highly capable Agentic AI Engineering Principal Engineer to design, build, integrate, and support AI-enabled engineering capabilities embedded across the Software Delivery…
Added 13 mins ago
Software Development Engineer II - III
CAMBIA HEALTH SOLUTIONS, INC.
SALT LAKE CTY, UT
Software Development Engineer II - III (EDI Enrollment) Hybrid role (3 days/week in office) at our Salt Lake City, Boise, Fargo, Portland, Vancouver, Renton, Medford, Burlington, Lewiston,…
Added 13 mins ago
Principal Software Engineer
HEALTHEQUITY, INC.
DRAPER, UT
Principal Software Engineer Job Locations US-Remote Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS.Come be part of remarkable. Overview At…
Added 13 mins ago
Senior Technician, Layer 1 (Phoenix, AZ)
PRESIDIO NETWORKED SOLUTIONS, INC.
DRAPER, UT
Added 13 mins ago
Senior Java Engineer & Architect
Robert Half
Salt Lake City, UT
Description We are looking for an accomplished Senior Java Engineer & Architect to strengthen and modernize critical business applications in Salt Lake City, Utah. This position blends…
Added 14 mins ago
Data Engineer II
CAPTIONCALL, LLC
SALT LAKE CITY, UT
Added 13 mins ago
CC
Business Intelligence Engineer
CrossCountry Consulting
McLean, VA · NY · Boston, MA · Chicago, IL · Dallas, TX
- $130,000 to $185,000 USD / year
We’re building a modern enterprise data warehouse on Snowflake and need a BI Engineer who will serve as our in-house data engineering expert for the BI platform. You’ll build and maintain…
Added 14 mins ago
Senior Engineer, ADL Platform Admin
KPMG LLP
SALT LAKE CITY, UT
Added 14 mins ago
Early Career RandD Manufacturing Engineer
HEXCEL CORPORATION
SALT LAKE CITY, UT
…Hexcel is currently seeking an Early Career RandD Manufacturing Engineer for our Salt Lake City, Utah location. In this role, you will gain hands-on experience with advanced composite…
Added 14 mins ago
Data Engineer II
SORENSON COMMUNICATIONS, LLC
SALT LAKE CITY, UT
Added 14 mins ago
EG
QA Automation Engineer
Eliassen Group
Salt Lake City, UT
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 14 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Salt Lake City, UT
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 14 mins ago
K
Senior GDPS Consultant (Remote)
Kforce
Remote, United States
- $100 to $110 USD / hour
We are looking for a hands-on GDPS engineer or architect, not simply someone who has worked in a mainframe environment where GDPS was installed. The successful candidate should have direct…
Added 14 mins ago
K
Sr. Controls Engineer / PLC Programmer
Kforce
Chandler, AZ
- $115,000 to $145,000 USD / year
Kforce's client, a growing engineering and automation firm in Chandler, AZ, is seeking a few Senior Controls Engineer/PLC Programmer to design, program, and commission PLC, HMI, and SCADA…
Added 16 mins ago
(1118350) Systems Requirements & Validation Engineer
Diversified Services Network, Inc.
Mossville, IL
Working across the full product development lifecycle, the engineer will take customer and system needs, translate them into well-defined requirements, partner with development teams during…
Added 16 mins ago
IG
Data Engineer
Insight Global
Pleasanton, CA
- From $66 USD / hour
Experience developing data automation and ETL solutions.
Added 16 mins ago
IG
Jr. TS/SCI Network Engineer
Insight Global
Huntsville, AL
- $70,000 to $85,000 USD / year
Moderate skill in scripting / coding (python, go, Perl, Bash, etc.) in order to support network automation tasks.
Added 16 mins ago
FI
Lead Software Engineer
Financial Industry Regulatory Authority, Inc.
Tysons, VA
- $212,175 to $238,300 USD / year
Financial Industry Regulatory Authority, Inc. seeks a Lead Software Engineer in Tysons, VA.

Qube Research & Technologies

Production Support Engineer - LLM Platform

NY, United States
Chicago, IL, United States

$150,000 to $220,000 USD / year

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Job details

Pay: $150,000 to $220,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

You will provide day-to-day production support for QRT’s platform for accessing internally hosted and external LLMs. Based in the US, you will support users during US business hours and coordinate with colleagues in other regions to ensure effective incident handovers.

This is a hands-on support role, focused on incident resolution, user assistance and established operational procedures-not platform architecture, model development or infrastructure engineering.

Your future role within QRT:

Provide first- and second-line support for QRT’s platform for accessing internally hosted and external LLMs, investigating issues raised by engineering and business users, maintaining support tickets and following issues through to resolution or engineering escalation.
Monitor platform health using existing dashboards, logs and alerts; identify availability, latency and error-rate problems and perform approved recovery actions using established runbooks.
Troubleshoot gateway and model-provider issues, including authentication failures, rate limits, timeouts, connection resets, streaming failures and regional performance differences.
Determine whether incidents originate in a user’s client or configuration, the platform gateway, an internally hosted model or an external LLM provider; collect diagnostic evidence and coordinate escalation to the appropriate team or vendor.
Support coding assistants, API clients and developer workspaces connected to QRT’s LLM platform, including Claude Code, Codex CLI, OpenCode, PI and Coder; investigate compatibility issues following client or vendor updates.
Help users configure supported integrations, select the appropriate regional endpoint and migrate API access from Open WebUI to the direct gateway.
Investigate access and model-availability queries, check user permissions and escalate provisioning or entitlement issues through established support and governance processes.
Carry out operational checks for releases and configuration changes, including non-production validation, post-release smoke testing and approved rollback procedures, in coordination with platform engineering.
Use existing observability tools to investigate time to first token, time per output token, percentile latency and failure rates; flag recurring issues and monitoring gaps to the platform team.
Maintain runbooks, troubleshooting guides and known-issue records; provide clear incident updates and reliable handovers between regional support teams.
Maintain small support scripts and diagnostic utilities to reduce repetitive checks and improve evidence collection.

Your present skillset:

Relevant experience in production support, application support or platform operations, with the ability to investigate routine incidents independently and recognise when specialist escalation is required.
Practical Linux troubleshooting skills and familiarity with Windows-based developer environments.
Working proficiency in Python, Bash and/or PowerShell for operational checks, log analysis and straightforward support automation.
Experience using SQL to investigate application issues and query operational records, ideally in PostgreSQL.
Practical experience interpreting metrics, logs, traces and dashboards to distinguish a platform-wide incident from a user-, client-, model- or region-specific issue.
Confidence troubleshooting API-driven services, including HTTP errors, authentication, networking, timeouts, retries, rate limiting and streaming connections.
Hands-on experience supporting LLM-based platforms or services, with a working understanding of LLM APIs, including prompts, context limits, token usage, model identifiers and streaming responses.
Familiarity with public-cloud services, ideally AWS, and the ability to inspect containerised workloads using established tools and procedures.
Clear communication with technical and non-technical users, including concise incident updates, realistic expectations and well-documented escalations.
Awareness of access controls, sensitive-data handling and safe diagnostic practices, including avoiding exposure of prompts, credentials or confidential content in support records.
A methodical approach to troubleshooting, prioritisation and cross-region handovers

Nice to have:

Experience supporting AWS Bedrock or other managed model APIs.
Experience supporting AI coding assistants, API clients or developer workspaces such as Claude Code, Codex CLI, OpenCode, PI or Coder.
Familiarity with Grafana, Coralogix or equivalent monitoring and log-analysis tools.
Exposure to LLM gateways or proxies such as LiteLLM, or internally hosted inference services such as vLLM.
Experience troubleshooting containerised services on ECS or Kubernetes.
Familiarity with identity and access provisioning, particularly Okta, SCIM and application-level permissions.
Experience supporting multi-region services and working with globally distributed support and engineering teams.
Experience coordinating support cases with cloud providers or software vendors during service degradation.

Base salary range for this position is $150,000 to $220,000 per year.

QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.

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