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Project Engineer - Orange County
Safework Inc
Los Angeles, CA
Logs invoice data into program management software system . Assists Project Controls staff in preparing documents for District monthly reports and other ptoject controls requirements.
Added 1 min ago
ZG
Senior Software Engineer
Zeta Global
NY
- $193,461 USD / year
Zeta Global Corp seeks a Senior Software Engineer in NYC to design, develop, deploy, and own scalable distributed systems supporting the company’s customer relationship management and…
Added 1 min ago
Senior Data Engineer
The Bison Group LLC
Springfield, VA
As a Senior Data Engineer, you will support an exciting National Security mission to position NGA to be the enterprise and community GEOINT data provider, improving the way analysts,…
Added 1 min ago
Business Intelligence & Data Engineer
DuraServ Corp
Coppell, TX
DuraServ is seeking an experienced Business Intelligence & Data Engineer to own enterprise data and analytics architecture. This role is responsible for design, build, document and support…
Added 1 min ago
Propulsion Systems Emissions Architect
Stellantis
Chelsea, MI
…software solutions in support of the production teams. The engineer acts as both an individual contributor and as part of teams within and outside of the ESD group and will be highly active…
Added 3 mins ago
Nuclear Station Instructor (Maint/Tech) - Harris Nuclear Plant
Duke Energy Progress, LLC
New Hill, NC
Five (5) years of Instrument and Controls (I&C) Technician -OR- Engineering related job experience at the Nuclear I&E Tech III level -OR- Lead Engineer level or higher.
Added 3 mins ago
RD
Data Engineer, Operations Analytics
Rowan Digital Infrastructure
Denver, CO · Seattle, WA
- $109,000 to $125,000 USD / year
The Data Engineer, Operations Analytics builds the data platform, pipelines, data standards, and quality controls that make the team’s data reliable. Working alongside the Data Scientist,…
Added 3 mins ago
Project Manager -- Energy & Industrial Group
Sargent & Lundy
Chicago, IL
This position will offer you the opportunity to manage project team(s) consisting of engineers, designers, estimators, controls and scheduling professionals involved in the design,…
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Senior Cyber Data Capabilities Developer
Peraton
Fort Meade, MD
…analysis. Location: Fort Meade, MD. In this role, you will engineer software that transforms cyber telemetry into analytic outputs supporting authorized defensive and offensive cyberspace…
Added 6 mins ago
SysDev Engineer, Amazon Leo
Amazon Kuiper Commercial Services LLC
Bellevue, WA · Arlington, VA
As a System Development Engineer III at Amazon Leo Global Business & Customer Operations ASTRA team (Agentic Surfaces, Tools & Resource Access), you will own platform reliability and…
Added 7 mins ago
CS
05502 - Quality Manager
Crafted Staff
Fort Worth, TX, TX
- $89,760 to $120,000 USD / year
Validate the effectiveness of manufacturing process controls.
Added 7 mins ago
Senior Software Engineer - AI Platforms
Mastercard
Atlanta, GA
Mastercard is seeking a Senior Software Engineer to design and build production-grade AI platform capabilities that enable AI-powered products and agentic experiences across B&MI.
Added 7 mins ago
OT Network Engineer - Pharmaceutical
AstraZeneca Pharmaceuticals LP Company
Tarzana, CA
- Own and handle engineering change controls, deviations, and abnormal occurrences, ensuring accurate completion and compliance with engineering, safety, and operational standards.
Added 8 mins ago
Senior Automation Engineer
Novo Nordisk
Bloomington, IN
The Senior Automation Engineer (IT Automation) provides technical expertise in process automation and control systems, supporting site operations through the design, maintenance,…
Added 9 mins ago
Senior Lead Software Engineer - Java, Prime Financial Services Technology
JPMC page
Jersey City, NJ
As a Senior Lead Software Engineer at JPMorganChase within the Commercial & Investment Technology in Cash Prime Technology, you are an integral part of an agile team that works to enhance,…
Added 9 mins ago
Principal Power Platform Engineer (R-19961)
Dun & Bradstreet
Center Valley, PA
The Principal Power Platform Engineer is responsible for designing and implementing intelligent, scalable and secure solutions built on Microsoft Power Platform with a strong focus on…
Added 9 mins ago
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Principal Power Platform Engineer (R-19961)
Dun & Bradstreet
Florham Park, NJ
- $147,000 to $247,000 USD / year
The Principal Power Platform Engineer is responsible for designing and implementing intelligent, scalable and secure solutions built on Microsoft Power Platform with a strong focus on…
Added 10 mins ago
IG
Sr. Automation Engineer
Insight Global
Fort Worth, TX
- $125,000 to $135,000 USD / year
· 8-10 years of experience in the HVAC, refrigeration, chiller systems, or controls/process industry (Need 2/4)
Added 10 mins ago
IG
Quality Engineer I
Insight Global
Maple Grove, MN
- From $26 USD / hour
Familiarity with ISO 13485, ISO 14971, design controls, or risk analysis.
Added 11 mins ago
Process Engineer
Team Member Services
United States
Well-versed in process mapping, root cause analysis, statistical controls
Added 12 mins ago
PI
Powertrain Calibration Lead Engineer
Polaris Industries Inc.
MN
- $80,000 to $105,000 USD / year
The Sr. Powertrain Calibration Lead Engineer owns calibration strategy and delivery for next-generation Polaris powertrains from requirements definition through production release. In this…
Added 13 mins ago
Cloud Engineer
Chevron Technical Center (a Chevron U.S.A. Inc. division)
Houston, TX
Chevron is accepting online applications for the Cloud Engineer position through November 25, 2026, at 11:59 p.m. (Central Time).
Added 13 mins ago
Quality Engineer Senior
Mayville Engineering Co. Brand
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Coordinates and leads first production runs for proper quality and process controls and initial sample inspection report. Leads launch teams in performing failure mode and effects of…
Added 14 mins ago
Advanced Lead Supplier Quality Engineer - Composites
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Remote, United States
The Supplier Quality Engineer for Polymer Matrix Composites is an individual who can apply knowledge of RCCA and/or problem solving to lead supplier quality improvement of complex cross…
Added 14 mins ago
Temporary R&D Engineer
Ro
Chicago, IL
As a Temporary R&D Engineer on Ro’s Product Development team, you will help design, optimize, validate, and document the processes required to bring new products from development through…

Qube Research & Technologies

Production Support Engineer - LLM Platform

NY, United States
Chicago, IL, United States

$150,000 to $220,000 USD / year

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Job details

Pay: $150,000 to $220,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

You will provide day-to-day production support for QRT’s platform for accessing internally hosted and external LLMs. Based in the US, you will support users during US business hours and coordinate with colleagues in other regions to ensure effective incident handovers.

This is a hands-on support role, focused on incident resolution, user assistance and established operational procedures-not platform architecture, model development or infrastructure engineering.

Your future role within QRT:

Provide first- and second-line support for QRT’s platform for accessing internally hosted and external LLMs, investigating issues raised by engineering and business users, maintaining support tickets and following issues through to resolution or engineering escalation.
Monitor platform health using existing dashboards, logs and alerts; identify availability, latency and error-rate problems and perform approved recovery actions using established runbooks.
Troubleshoot gateway and model-provider issues, including authentication failures, rate limits, timeouts, connection resets, streaming failures and regional performance differences.
Determine whether incidents originate in a user’s client or configuration, the platform gateway, an internally hosted model or an external LLM provider; collect diagnostic evidence and coordinate escalation to the appropriate team or vendor.
Support coding assistants, API clients and developer workspaces connected to QRT’s LLM platform, including Claude Code, Codex CLI, OpenCode, PI and Coder; investigate compatibility issues following client or vendor updates.
Help users configure supported integrations, select the appropriate regional endpoint and migrate API access from Open WebUI to the direct gateway.
Investigate access and model-availability queries, check user permissions and escalate provisioning or entitlement issues through established support and governance processes.
Carry out operational checks for releases and configuration changes, including non-production validation, post-release smoke testing and approved rollback procedures, in coordination with platform engineering.
Use existing observability tools to investigate time to first token, time per output token, percentile latency and failure rates; flag recurring issues and monitoring gaps to the platform team.
Maintain runbooks, troubleshooting guides and known-issue records; provide clear incident updates and reliable handovers between regional support teams.
Maintain small support scripts and diagnostic utilities to reduce repetitive checks and improve evidence collection.

Your present skillset:

Relevant experience in production support, application support or platform operations, with the ability to investigate routine incidents independently and recognise when specialist escalation is required.
Practical Linux troubleshooting skills and familiarity with Windows-based developer environments.
Working proficiency in Python, Bash and/or PowerShell for operational checks, log analysis and straightforward support automation.
Experience using SQL to investigate application issues and query operational records, ideally in PostgreSQL.
Practical experience interpreting metrics, logs, traces and dashboards to distinguish a platform-wide incident from a user-, client-, model- or region-specific issue.
Confidence troubleshooting API-driven services, including HTTP errors, authentication, networking, timeouts, retries, rate limiting and streaming connections.
Hands-on experience supporting LLM-based platforms or services, with a working understanding of LLM APIs, including prompts, context limits, token usage, model identifiers and streaming responses.
Familiarity with public-cloud services, ideally AWS, and the ability to inspect containerised workloads using established tools and procedures.
Clear communication with technical and non-technical users, including concise incident updates, realistic expectations and well-documented escalations.
Awareness of access controls, sensitive-data handling and safe diagnostic practices, including avoiding exposure of prompts, credentials or confidential content in support records.
A methodical approach to troubleshooting, prioritisation and cross-region handovers

Nice to have:

Experience supporting AWS Bedrock or other managed model APIs.
Experience supporting AI coding assistants, API clients or developer workspaces such as Claude Code, Codex CLI, OpenCode, PI or Coder.
Familiarity with Grafana, Coralogix or equivalent monitoring and log-analysis tools.
Exposure to LLM gateways or proxies such as LiteLLM, or internally hosted inference services such as vLLM.
Experience troubleshooting containerised services on ECS or Kubernetes.
Familiarity with identity and access provisioning, particularly Okta, SCIM and application-level permissions.
Experience supporting multi-region services and working with globally distributed support and engineering teams.
Experience coordinating support cases with cloud providers or software vendors during service degradation.

Base salary range for this position is $150,000 to $220,000 per year.

QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.

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