Jobs in the United States

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Senior Electrical Engineer / HVAC
GPAC
DeSoto, TX
- $130,000 to $200,000 USD / year
Experience with HVAC controls, BAS/BMS, VFDs, motor control centers, and building automation.
Added just now
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Senior Electrical Engineer / HVAC
GPAC
Carrollton, TX
- $130,000 to $200,000 USD / year
Experience with HVAC controls, BAS/BMS, VFDs, motor control centers, and building automation.
Added just now
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Senior Electrical Engineer / HVAC
GPAC
Euless, TX
- $130,000 to $200,000 USD / year
Experience with HVAC controls, BAS/BMS, VFDs, motor control centers, and building automation.
Added 2 mins ago
K
Sr. Al Solution Engineer
Kentro
UNAVAILABLE
- $101,000 to $140,000 USD / year
Kentro is hiring for a Sr. AI Solution Engineer to support secure cloud data and applied AI initiatives for government customers. You will build governed data pipelines, automate cloud and…
Added 3 mins ago
Automations Engineer
GPAC
Texarkana, AR
This privately-owned company is rapidly growing and seeking an Automations Controls Engineer to design clear, complete and accurately working products and systems using CAD, rough or…
Added 6 mins ago
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Automation Engineer
GPAC
Davenport, IA
- $80,000 to $120,000 USD / year
This privately-owned company is rapidly growing and seeking an Automations Controls Engineer to design clear, complete and accurately working products and systems using CAD, rough or…
Added 7 mins ago
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Automation Engineer
GPAC
Des Moines, IA
- $80,000 to $120,000 USD / year
This privately-owned company is rapidly growing and seeking an Automations Controls Engineer to design clear, complete and accurately working products and systems using CAD, rough or…
Added 8 mins ago
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Automation Engineer
GPAC
Dubuque, IA
- $80,000 to $120,000 USD / year
This privately-owned company is rapidly growing and seeking an Automations Controls Engineer to design clear, complete and accurately working products and systems using CAD, rough or…
Added 8 mins ago
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Automation Engineer
GPAC
Waterloo, IA
- $80,000 to $120,000 USD / year
This privately-owned company is rapidly growing and seeking an Automations Controls Engineer to design clear, complete and accurately working products and systems using CAD, rough or…
Added 8 mins ago
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Automation Engineer
GPAC
Cedar Rapids, IA
- $80,000 to $120,000 USD / year
This privately-owned company is rapidly growing and seeking an Automations Controls Engineer to design clear, complete and accurately working products and systems using CAD, rough or…
Added 8 mins ago
G
Automation Engineer
GPAC
Sioux City, IA
- $80,000 to $120,000 USD / year
This privately-owned company is rapidly growing and seeking an Automations Controls Engineer to design clear, complete and accurately working products and systems using CAD, rough or…
Added 23 mins ago
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Principal Core Infrastructure Engineer
Oracle
Austin, TX
- $114,600 to $234,600 USD / year
Oracle Cloud Infrastructure (OCI) is hiring a Principal Core Infrastructure Engineer to join the Next Gen Network Observability team. Help build cloud-scale intelligence systems that enable…
Added 23 mins ago
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Core Infrastructure Engineer 2
Oracle
Nashville, TN
- $70,000 to $166,100 USD / year
…replication and synchronization. Assists with on-call rotations, uses automation/IaC scripts to troubleshoot, and follows change, security, and compliance procedures (encryption, access…
Added 36 mins ago
Systems Engineer II
Rosendin
Sterling, VA
Have specialty in protection or automation control in power systems?
Added 44 mins ago
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Maintenance Engineer
GPAC
Shakopee, MN
- $34 to $41 USD / hour
Familiarity with PLCs, automation systems, and industrial controls
Added 44 mins ago
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Maintenance Engineer
GPAC
Minnetonka, MN
- $34 to $41 USD / hour
Familiarity with PLCs, automation systems, and industrial controls
Added 44 mins ago
G
Maintenance Engineer
GPAC
Maple Grove, MN
- $34 to $41 USD / hour
Familiarity with PLCs, automation systems, and industrial controls
Added 44 mins ago
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Maintenance Engineer
GPAC
Eden Prairie, MN
- $34 to $41 USD / hour
Familiarity with PLCs, automation systems, and industrial controls
Added 44 mins ago
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Maintenance Engineer
GPAC
New Hope, MN
- $34 to $41 USD / hour
Familiarity with PLCs, automation systems, and industrial controls
Added 44 mins ago
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Maintenance Engineer
GPAC
Hopkins, MN
- $34 to $41 USD / hour
Familiarity with PLCs, automation systems, and industrial controls
Added 44 mins ago
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Maintenance Engineer
GPAC
Wayzata, MN
- $34 to $41 USD / hour
Familiarity with PLCs, automation systems, and industrial controls
Added 44 mins ago
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Maintenance Engineer
GPAC
St Louis Park, MN
- $34 to $41 USD / hour
Familiarity with PLCs, automation systems, and industrial controls
Added 44 mins ago
G
Maintenance Engineer
GPAC
Shakopee, MN
- $34 to $41 USD / hour
Familiarity with PLCs, automation systems, and industrial controls
Added 45 mins ago
G
Automation Engineer
GPAC
Des Moines, IA
- $80,000 to $120,000 USD / year
This privately-owned company is rapidly growing and seeking an Automations Controls Engineer to design clear, complete and accurately working products and systems using CAD, rough or…
Added 51 mins ago
Sr. DevOps Engineer
Forta Solutions, LLC
Denver, CO
Forta Solutions is seeking a Senior DevOps Engineer to design, automate, secure, and maintain our AWS infrastructure and software delivery systems. This role will improve platform…

Qube Research & Technologies

Production Support Engineer - LLM Platform

NY, United States
Chicago, IL, United States

$150,000 to $220,000 USD / year

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Job details

Pay: $150,000 to $220,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

You will provide day-to-day production support for QRT’s platform for accessing internally hosted and external LLMs. Based in the US, you will support users during US business hours and coordinate with colleagues in other regions to ensure effective incident handovers.

This is a hands-on support role, focused on incident resolution, user assistance and established operational procedures-not platform architecture, model development or infrastructure engineering.

Your future role within QRT:

Provide first- and second-line support for QRT’s platform for accessing internally hosted and external LLMs, investigating issues raised by engineering and business users, maintaining support tickets and following issues through to resolution or engineering escalation.
Monitor platform health using existing dashboards, logs and alerts; identify availability, latency and error-rate problems and perform approved recovery actions using established runbooks.
Troubleshoot gateway and model-provider issues, including authentication failures, rate limits, timeouts, connection resets, streaming failures and regional performance differences.
Determine whether incidents originate in a user’s client or configuration, the platform gateway, an internally hosted model or an external LLM provider; collect diagnostic evidence and coordinate escalation to the appropriate team or vendor.
Support coding assistants, API clients and developer workspaces connected to QRT’s LLM platform, including Claude Code, Codex CLI, OpenCode, PI and Coder; investigate compatibility issues following client or vendor updates.
Help users configure supported integrations, select the appropriate regional endpoint and migrate API access from Open WebUI to the direct gateway.
Investigate access and model-availability queries, check user permissions and escalate provisioning or entitlement issues through established support and governance processes.
Carry out operational checks for releases and configuration changes, including non-production validation, post-release smoke testing and approved rollback procedures, in coordination with platform engineering.
Use existing observability tools to investigate time to first token, time per output token, percentile latency and failure rates; flag recurring issues and monitoring gaps to the platform team.
Maintain runbooks, troubleshooting guides and known-issue records; provide clear incident updates and reliable handovers between regional support teams.
Maintain small support scripts and diagnostic utilities to reduce repetitive checks and improve evidence collection.

Your present skillset:

Relevant experience in production support, application support or platform operations, with the ability to investigate routine incidents independently and recognise when specialist escalation is required.
Practical Linux troubleshooting skills and familiarity with Windows-based developer environments.
Working proficiency in Python, Bash and/or PowerShell for operational checks, log analysis and straightforward support automation.
Experience using SQL to investigate application issues and query operational records, ideally in PostgreSQL.
Practical experience interpreting metrics, logs, traces and dashboards to distinguish a platform-wide incident from a user-, client-, model- or region-specific issue.
Confidence troubleshooting API-driven services, including HTTP errors, authentication, networking, timeouts, retries, rate limiting and streaming connections.
Hands-on experience supporting LLM-based platforms or services, with a working understanding of LLM APIs, including prompts, context limits, token usage, model identifiers and streaming responses.
Familiarity with public-cloud services, ideally AWS, and the ability to inspect containerised workloads using established tools and procedures.
Clear communication with technical and non-technical users, including concise incident updates, realistic expectations and well-documented escalations.
Awareness of access controls, sensitive-data handling and safe diagnostic practices, including avoiding exposure of prompts, credentials or confidential content in support records.
A methodical approach to troubleshooting, prioritisation and cross-region handovers

Nice to have:

Experience supporting AWS Bedrock or other managed model APIs.
Experience supporting AI coding assistants, API clients or developer workspaces such as Claude Code, Codex CLI, OpenCode, PI or Coder.
Familiarity with Grafana, Coralogix or equivalent monitoring and log-analysis tools.
Exposure to LLM gateways or proxies such as LiteLLM, or internally hosted inference services such as vLLM.
Experience troubleshooting containerised services on ECS or Kubernetes.
Familiarity with identity and access provisioning, particularly Okta, SCIM and application-level permissions.
Experience supporting multi-region services and working with globally distributed support and engineering teams.
Experience coordinating support cases with cloud providers or software vendors during service degradation.

Base salary range for this position is $150,000 to $220,000 per year.

QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.

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