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Environmental Services Department Manager
Healthcare Services Group, Inc.
TOPEKA, KS
Role: Environmental Services Department Manager
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Wealth Management Client Associate - Bilingual Spanish Preferred
Bank of America
Coral Gables, FL
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives,…
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CORPORATE EXECUTIVE CHEF - Eastern PA or New Jersey
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Develop and implement culinary operational plans that meet client commitments and Morrison Healthcare standards.
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West New York, NJ
- $21 to $23 USD / hour
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Enterprise Change and Training Design Senior Manager, Life Sciences
Accenture
St. Petersburg, FL
…work. You have driven business development and built lasting client relationships. You bring energy, resilience, and a genuine passion for building something…
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DINING SERVICES DIRECTOR
Compass Group, North America
Melbourne, FL
The Director of Dining Services is an exciting opportunity for an energetic, entrepreneurial manager who is constantly seeking a better way to conduct business. This key leadership position…
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ADMINISTRATIVE ASSISTANT I - 60020967
MyFlorida
OCALA, FL
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OPS HEALTH INFORMATION SPECIALIST - 64858681
MyFlorida
NAPLES, FL
- $20 USD / hour
…into the state automated health management system, retrieve client information and print out labels and reports. Communicates with physician offices, Medicaid, and other insurers to obtain…
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Commercial HVAC Project Estimator
Carrier
Fort Lauderdale, FL
- $79,000 to $158,000 USD / year
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RECORDS SPECIALIST - 64003863
MyFlorida
WEST PALM BEACH, FL
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Senior Service Delivery Manager
Cognizant
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Software Development Manager
Oracle
Tallahassee, FL
- $112,800 to $264,100 USD / year
We are looking for a hands-on engineering manager to lead the Authorization team within IAM. This team is responsible for designing, building, and operating critical authorization services…
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Behavioral Health Case Manager
The Hartford
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Sr Site Reliability Engineer -Remote US
SitusAMC
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Sr Manager - Proj/Prog
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The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
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Audiologist
GN Hearing
Tallahassee, FL
…operations and customer experience team to provide best in class service to Jabra Hearing clients. This position reports directly to one of our Remote Audiology Managers and is 100% remote,…
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Regional Maintenance Manager
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- $200,000 to $210,000 USD / year
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Branch Manager - Jacksonville North
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SENIOR HUMAN SERVICES PROGRAM MGR - SES - 64038556
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COMMUNITY HEALTH DIVISION – SENIOR HUMAN SERVICES PROGRAM MANAGER
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Maintenance Manager University of South Florida, Tampa, Fl
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Restoration Contents Manager
SERVPRO of Omaha Southwest
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SERVPRO Team Toft is looking for an experienced and motivated Restoration Contents Manager to lead our contents restoration operations. This position is responsible for managing daily…

Qube Research & Technologies

Production Support Engineer - LLM Platform

NY, United States
Chicago, IL, United States

$150,000 to $220,000 USD / year

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Job details

Pay: $150,000 to $220,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

You will provide day-to-day production support for QRT’s platform for accessing internally hosted and external LLMs. Based in the US, you will support users during US business hours and coordinate with colleagues in other regions to ensure effective incident handovers.

This is a hands-on support role, focused on incident resolution, user assistance and established operational procedures-not platform architecture, model development or infrastructure engineering.

Your future role within QRT:

Provide first- and second-line support for QRT’s platform for accessing internally hosted and external LLMs, investigating issues raised by engineering and business users, maintaining support tickets and following issues through to resolution or engineering escalation.
Monitor platform health using existing dashboards, logs and alerts; identify availability, latency and error-rate problems and perform approved recovery actions using established runbooks.
Troubleshoot gateway and model-provider issues, including authentication failures, rate limits, timeouts, connection resets, streaming failures and regional performance differences.
Determine whether incidents originate in a user’s client or configuration, the platform gateway, an internally hosted model or an external LLM provider; collect diagnostic evidence and coordinate escalation to the appropriate team or vendor.
Support coding assistants, API clients and developer workspaces connected to QRT’s LLM platform, including Claude Code, Codex CLI, OpenCode, PI and Coder; investigate compatibility issues following client or vendor updates.
Help users configure supported integrations, select the appropriate regional endpoint and migrate API access from Open WebUI to the direct gateway.
Investigate access and model-availability queries, check user permissions and escalate provisioning or entitlement issues through established support and governance processes.
Carry out operational checks for releases and configuration changes, including non-production validation, post-release smoke testing and approved rollback procedures, in coordination with platform engineering.
Use existing observability tools to investigate time to first token, time per output token, percentile latency and failure rates; flag recurring issues and monitoring gaps to the platform team.
Maintain runbooks, troubleshooting guides and known-issue records; provide clear incident updates and reliable handovers between regional support teams.
Maintain small support scripts and diagnostic utilities to reduce repetitive checks and improve evidence collection.

Your present skillset:

Relevant experience in production support, application support or platform operations, with the ability to investigate routine incidents independently and recognise when specialist escalation is required.
Practical Linux troubleshooting skills and familiarity with Windows-based developer environments.
Working proficiency in Python, Bash and/or PowerShell for operational checks, log analysis and straightforward support automation.
Experience using SQL to investigate application issues and query operational records, ideally in PostgreSQL.
Practical experience interpreting metrics, logs, traces and dashboards to distinguish a platform-wide incident from a user-, client-, model- or region-specific issue.
Confidence troubleshooting API-driven services, including HTTP errors, authentication, networking, timeouts, retries, rate limiting and streaming connections.
Hands-on experience supporting LLM-based platforms or services, with a working understanding of LLM APIs, including prompts, context limits, token usage, model identifiers and streaming responses.
Familiarity with public-cloud services, ideally AWS, and the ability to inspect containerised workloads using established tools and procedures.
Clear communication with technical and non-technical users, including concise incident updates, realistic expectations and well-documented escalations.
Awareness of access controls, sensitive-data handling and safe diagnostic practices, including avoiding exposure of prompts, credentials or confidential content in support records.
A methodical approach to troubleshooting, prioritisation and cross-region handovers

Nice to have:

Experience supporting AWS Bedrock or other managed model APIs.
Experience supporting AI coding assistants, API clients or developer workspaces such as Claude Code, Codex CLI, OpenCode, PI or Coder.
Familiarity with Grafana, Coralogix or equivalent monitoring and log-analysis tools.
Exposure to LLM gateways or proxies such as LiteLLM, or internally hosted inference services such as vLLM.
Experience troubleshooting containerised services on ECS or Kubernetes.
Familiarity with identity and access provisioning, particularly Okta, SCIM and application-level permissions.
Experience supporting multi-region services and working with globally distributed support and engineering teams.
Experience coordinating support cases with cloud providers or software vendors during service degradation.

Base salary range for this position is $150,000 to $220,000 per year.

QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.

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