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Senior Cybersecurity Engineer - Enterprise Security Engineering
Workday Limited
GA
As a Senior Cybersecurity Engineer on the Enterprise Security Engineering team, you will bridge strategic architecture and operational delivery. You will take ownership of detection…
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P4 Sr Software Development Engineer
Workday, Inc.
CA
We are seeking a P4 Senior Development Engineer to help design, build, optimize, and operate core platform services that power Workday at scale. This role is ideal for a hands-on engineer…
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Databricks Engineer - Data Engineer III
Deloitte US
Baltimore, MD · Rosslyn, VA · Washington, DC
…alongside talented professionals reimagining and reengineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance,…
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SAP AI Engineer III
Deloitte US
Dallas, TX · Hermitage, TN · Morristown, NJ · Nashville, TN · NY
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Added 1 min ago
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Added 1 min ago
Software Dev Engineer , Amazon Customer Service
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Sr Forward Deployed Engineer (FDE), AWS Forward Deployed Engineering, US Government
Amazon Web Services, Inc.
Jessup, MD · Arlington, VA · Seattle, WA · New York, NY · Denver, CO · Herndon, VA
A Forward Deployed Engineer (FDE) embeds directly inside a strategic enterprise customer to design, build, deploy, and run AI-powered production systems alongside the customer's engineering…
Added 1 min ago
Sr Forward Deployed Engineer (FDE), AWS Forward Deployed Engineering, US Government
Amazon Web Services, Inc.
Jessup, MD · Arlington, VA · Seattle, WA · New York, NY · Denver, CO · Herndon, VA
A Forward Deployed Engineer (FDE) embeds directly inside a strategic enterprise customer to design, build, deploy, and run AI-powered production systems alongside the customer's engineering…
Added 1 min ago
Forward Deployed Engineer (FDE), AWS Forward Deployed Engineering, US Government
Amazon Web Services, Inc.
Jessup, MD · Arlington, VA · Seattle, WA · New York, NY · Denver, CO · Herndon, VA
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Network Edge Engineer
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Added 3 mins ago
Value Engineer
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We're building an agentic AI platform that helps enterprises transform complex business workflows into AI-powered operations. We work with leading global companies to identify high-value…
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OT Automation Engineer
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…teamwork every day; they are the true driving force in our…
Added 7 mins ago
Software Engineer (Salesforce)
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Staff Process Development Engineer
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You will be part of the Global Engineering team within Operations, tasked with end-to-end technical oversight of our manufacturing technologies spanning our suppliers, contract…
Added 14 mins ago
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Infrastructure Engineer
TEKsystems
Wixom, MI
- $110,000 to $120,000 USD / year
…this capacity they are looking to hire a strong infrastructure engineer that has a jack of all trades skillset, but can come in with experience across the Cisco networking stack including…
Added 14 mins ago
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Enterprise Systems Engineer
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- $45 to $55 USD / hour
…customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers,…
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Staff Software Engineer
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Natera is seeking a Staff Software Engineer to join a small, high-leverage team inside the Case Management Platform (CMP) organization. This is a new and intentionally unique role: you will…
Added 18 mins ago
Operational Excellence Manager
Quest Defense Systems & Solutions, Inc.
Remote, United States
Bachelor’s degree in engineering, business, operations, or a related field or equivalent experience
Added 19 mins ago
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Engineer Manager
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- $162,000 to $193,000 USD / year
National Grid is hiring an Engineering Manager for our NY Operations - Land Management department. This position will be based in Hicksville, NY.
Added 19 mins ago
Windows Systems Engineer
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We are seeking a Senior Microsoft Exchange and Active Directory Engineer to design, implement, maintain, and optimize enterprise messaging and directory services to ensure secure, highly…
Added 20 mins ago
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As a Robotics HW Engineer in the Multiply Labs team, you will apply your engineering expertise and hands-on technical skills to design complex automated machinery involved in the…
Added 23 mins ago
UA
Building Maintenance Engineer
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Milwaukee, WI
- $38.39 to $44.55 USD / hour
What this job involves: JLL is seeking an experienced Building Maintenance Engineer to support building operations in Downtown Milwaukee. This role is responsible for maintaining,…
Added 23 mins ago
Chief Engineer
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Added 23 mins ago
Smart Building Performance Manger
US AMR-Jones Lang LaSalle Americas, Inc.
Bridgewater, NJ · Carteret, NJ · JERSEY CITY, NJ
A bachelor's degree in engineering (or substantial professional experience or related field) with direct knowledge of building systems and operations
Added 26 mins ago
Manufacturing Engineer
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We're seeking a hands-on Manufacturing Engineer to help bring complex electromechanical systems from design to reality. In this role, you'll work directly with cutting-edge semiconductor…

Qube Research & Technologies

Production Support Engineer - LLM Platform

NY, United States
Chicago, IL, United States

$150,000 to $220,000 USD / year

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Job details

Pay: $150,000 to $220,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

You will provide day-to-day production support for QRT’s platform for accessing internally hosted and external LLMs. Based in the US, you will support users during US business hours and coordinate with colleagues in other regions to ensure effective incident handovers.

This is a hands-on support role, focused on incident resolution, user assistance and established operational procedures-not platform architecture, model development or infrastructure engineering.

Your future role within QRT:

Provide first- and second-line support for QRT’s platform for accessing internally hosted and external LLMs, investigating issues raised by engineering and business users, maintaining support tickets and following issues through to resolution or engineering escalation.
Monitor platform health using existing dashboards, logs and alerts; identify availability, latency and error-rate problems and perform approved recovery actions using established runbooks.
Troubleshoot gateway and model-provider issues, including authentication failures, rate limits, timeouts, connection resets, streaming failures and regional performance differences.
Determine whether incidents originate in a user’s client or configuration, the platform gateway, an internally hosted model or an external LLM provider; collect diagnostic evidence and coordinate escalation to the appropriate team or vendor.
Support coding assistants, API clients and developer workspaces connected to QRT’s LLM platform, including Claude Code, Codex CLI, OpenCode, PI and Coder; investigate compatibility issues following client or vendor updates.
Help users configure supported integrations, select the appropriate regional endpoint and migrate API access from Open WebUI to the direct gateway.
Investigate access and model-availability queries, check user permissions and escalate provisioning or entitlement issues through established support and governance processes.
Carry out operational checks for releases and configuration changes, including non-production validation, post-release smoke testing and approved rollback procedures, in coordination with platform engineering.
Use existing observability tools to investigate time to first token, time per output token, percentile latency and failure rates; flag recurring issues and monitoring gaps to the platform team.
Maintain runbooks, troubleshooting guides and known-issue records; provide clear incident updates and reliable handovers between regional support teams.
Maintain small support scripts and diagnostic utilities to reduce repetitive checks and improve evidence collection.

Your present skillset:

Relevant experience in production support, application support or platform operations, with the ability to investigate routine incidents independently and recognise when specialist escalation is required.
Practical Linux troubleshooting skills and familiarity with Windows-based developer environments.
Working proficiency in Python, Bash and/or PowerShell for operational checks, log analysis and straightforward support automation.
Experience using SQL to investigate application issues and query operational records, ideally in PostgreSQL.
Practical experience interpreting metrics, logs, traces and dashboards to distinguish a platform-wide incident from a user-, client-, model- or region-specific issue.
Confidence troubleshooting API-driven services, including HTTP errors, authentication, networking, timeouts, retries, rate limiting and streaming connections.
Hands-on experience supporting LLM-based platforms or services, with a working understanding of LLM APIs, including prompts, context limits, token usage, model identifiers and streaming responses.
Familiarity with public-cloud services, ideally AWS, and the ability to inspect containerised workloads using established tools and procedures.
Clear communication with technical and non-technical users, including concise incident updates, realistic expectations and well-documented escalations.
Awareness of access controls, sensitive-data handling and safe diagnostic practices, including avoiding exposure of prompts, credentials or confidential content in support records.
A methodical approach to troubleshooting, prioritisation and cross-region handovers

Nice to have:

Experience supporting AWS Bedrock or other managed model APIs.
Experience supporting AI coding assistants, API clients or developer workspaces such as Claude Code, Codex CLI, OpenCode, PI or Coder.
Familiarity with Grafana, Coralogix or equivalent monitoring and log-analysis tools.
Exposure to LLM gateways or proxies such as LiteLLM, or internally hosted inference services such as vLLM.
Experience troubleshooting containerised services on ECS or Kubernetes.
Familiarity with identity and access provisioning, particularly Okta, SCIM and application-level permissions.
Experience supporting multi-region services and working with globally distributed support and engineering teams.
Experience coordinating support cases with cloud providers or software vendors during service degradation.

Base salary range for this position is $150,000 to $220,000 per year.

QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.

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