Jobs in the United States

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Added 1 min ago
Robotics Test Release Engineer
Gecko Robotics
Pittsburgh, PA
The Field Infrastructure team verifies and validates Gecko's robotic systems (hardware/software) before they reach the field. We're looking for a Release Engineer to execute recurring…
Added 1 min ago
Sr. Forward Deployed Engineer
Databricks
Remote, United States
…do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers, and…
Added 2 mins ago
Senior Software Engineer
Docusign
San Francisco, CA · Seattle, WA
As a Senior Software Engineer on the CLM - IAM Integrations team, you are responsible for building and maintaining key features that are integral to our customers and business. You are a…
Added 2 mins ago
Network Engineer, Operations & Support
Meta
Ashburn, VA
Meta is seeking a Network Engineer to join our Site Services and Edge Network Services (ENS) Operations team. In this role, you will support the deployment, integration, and ongoing…
Added 2 mins ago
Information Assurance Security Engineer - Top Secret
General Dynamics Information Technology
Springfield, VA
Information System Security,Security Infrastructure,Security Tools
Added 3 mins ago
Cloud Engineer (Cloud Engineer 3) 30895
Huntington Ingalls Industries
Fairfax, VA
HII Mission Technologies is seeking a Cloud Engineer to join our IT Engineering DevSecOps team! As a Cloud Engineer on our team, you’ll directly contribute to tool and capability…
Added 3 mins ago
Cloud Security Engineer
ManTech
Herndon, VA
MANTECH seeks a highly technical Cloud Security Engineer to join our team in Herndon, VA . Join a dedicated team of cybersecurity experts focused on enhancing the customer’s cloud incident…
Added 3 mins ago
Application Integration Engineer
Guidehouse
MCLEAN, VA
The Application Integration Engineer is a hands-on engineer responsible for delivering secure, production-ready integrations across legacy applications, vendor platforms, and AWS-hosted…
Added 3 mins ago
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Associate Support Engineer
Oracle
Richmond, VA
- $21.3 to $45.05 USD / hour
Added 3 mins ago
Software Engineer, AI Products - MCP Manager
Usercentrics
New York, NY
…standard that changes everything. We're looking for a Software Engineer who wants to be on the ground floor of defining that category and to build the product enterprises rely on to govern…
Added 3 mins ago
Customer Success Manager, AI Products - MCP Manager
Usercentrics
New York, NY
You will work hand in hand with our Account Executives and Sales Engineer, and closely with our product, engineering, design, and marketing teams, inside a small, fast-moving group that…
Added 3 mins ago
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Commercial Technical Program Manager
Oracle
Richmond, VA
- $126,200 to $264,100 USD / year
Oracle Cloud Infrastructure (OCI) is accelerating global growth through advanced AI infrastructure and strategic customer engagement. The Global AI Infrastructure & Strategic Pursuits…
Added 3 mins ago
Planner II
Lumen
Richmond, VA
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
Added 3 mins ago
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Senior Database Site Reliability Engineer – Oracle Database and GoldenGate (IC3)
Oracle
Richmond, VA
- $81,100 to $187,000 USD / year
Oracle Health Database Services is seeking a highly experienced, Site Reliability Engineer to lead database reliability engineering across mission-critical healthcare platforms.
Added 3 mins ago
Machine Learning Engineer 5 (IC)
Capital One
McLean, VA · Richmond, VA
…emerging technologies to join our team. As a Machine Learning Engineer, you’ll have the opportunity to be on the forefront of driving major AI transformations and scaling production models…
Added 3 mins ago
AT
Network Infrastructure Engineer II
Akamai Technologies, Inc.
Richmond, VA
- $83,200 to $149,800 USD / year
As a Network Infrastructure Engineer II, you will oversee operations in our global data centers. You will monitor and maintain our data centers, networks, and servers worldwide. You will…
Added 4 mins ago
Senior Design Manager (Data Center)
Jacobs
Richmond, VA · Dulles, VA
At Jacobs, we are helping clients deliver the next generation of AI, cloud, hyperscale, and high-performance computing infrastructure. We are seeking a Senior Design Manager - AI Data…
Added 4 mins ago
Software Engineer, Infrastructure - Central Growth
Meta
Richmond, VA
Software Engineer, Infrastructure - Central Growth Responsibilities:
Added 4 mins ago
Software Engineer
Teradata
Richmond, VA
This position is for a Software Engineer in the POD Services team. The POD Services Team is working towards the goal of providing Infrastructure as a service for On-prem env.
Added 4 mins ago
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Senior Database Site Reliability Engineer - Oracle Database and GoldenGate (IC3)
Oracle
Jefferson City, MO
- $81,100 to $187,000 USD / year
Oracle Health Database Services is seeking a highly experienced, Site Reliability Engineer to lead database reliability engineering across mission-critical healthcare platforms.
Added 4 mins ago
LO
Internship - Field Application Engineer
Lumentum Operations LLC
CA
- $23.75 to $54.3 USD / hour
…application, and market knowledge in the Cloud and AI networking infrastructure. Team will assist the sales staff in assessing potential application of company products to meet customer…
Added 4 mins ago
LO
Internship - Field Application Engineer
Lumentum Operations LLC
CA
- $23.75 to $54.3 USD / hour
…application, and market knowledge in the Cloud and AI networking infrastructure. Team will assist the sales staff in assessing potential application of company products to meet customer…
Added 4 mins ago
LO
Internship - Field Application Engineer
Lumentum Operations LLC
CA
- $23.75 to $54.3 USD / hour
…application, and market knowledge in the Cloud and AI networking infrastructure. Team will assist the sales staff in assessing potential application of company products to meet customer…
Added 5 mins ago
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Sales Solution Engineer
Keenfinity
Remote, United States
- $90,000 to $120,000 USD / year
…countries, we deliver trusted visual intelligence for critical infrastructure, government, transportation, utilities, and smart city…
Added 6 mins ago
Principal Mechanical Engineer
Oracle
Burlington, MA

Qube Research & Technologies

Production Support Engineer - LLM Platform

NY, United States
Chicago, IL, United States

$150,000 to $220,000 USD / year

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Job details

Pay: $150,000 to $220,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

You will provide day-to-day production support for QRT’s platform for accessing internally hosted and external LLMs. Based in the US, you will support users during US business hours and coordinate with colleagues in other regions to ensure effective incident handovers.

This is a hands-on support role, focused on incident resolution, user assistance and established operational procedures-not platform architecture, model development or infrastructure engineering.

Your future role within QRT:

Provide first- and second-line support for QRT’s platform for accessing internally hosted and external LLMs, investigating issues raised by engineering and business users, maintaining support tickets and following issues through to resolution or engineering escalation.
Monitor platform health using existing dashboards, logs and alerts; identify availability, latency and error-rate problems and perform approved recovery actions using established runbooks.
Troubleshoot gateway and model-provider issues, including authentication failures, rate limits, timeouts, connection resets, streaming failures and regional performance differences.
Determine whether incidents originate in a user’s client or configuration, the platform gateway, an internally hosted model or an external LLM provider; collect diagnostic evidence and coordinate escalation to the appropriate team or vendor.
Support coding assistants, API clients and developer workspaces connected to QRT’s LLM platform, including Claude Code, Codex CLI, OpenCode, PI and Coder; investigate compatibility issues following client or vendor updates.
Help users configure supported integrations, select the appropriate regional endpoint and migrate API access from Open WebUI to the direct gateway.
Investigate access and model-availability queries, check user permissions and escalate provisioning or entitlement issues through established support and governance processes.
Carry out operational checks for releases and configuration changes, including non-production validation, post-release smoke testing and approved rollback procedures, in coordination with platform engineering.
Use existing observability tools to investigate time to first token, time per output token, percentile latency and failure rates; flag recurring issues and monitoring gaps to the platform team.
Maintain runbooks, troubleshooting guides and known-issue records; provide clear incident updates and reliable handovers between regional support teams.
Maintain small support scripts and diagnostic utilities to reduce repetitive checks and improve evidence collection.

Your present skillset:

Relevant experience in production support, application support or platform operations, with the ability to investigate routine incidents independently and recognise when specialist escalation is required.
Practical Linux troubleshooting skills and familiarity with Windows-based developer environments.
Working proficiency in Python, Bash and/or PowerShell for operational checks, log analysis and straightforward support automation.
Experience using SQL to investigate application issues and query operational records, ideally in PostgreSQL.
Practical experience interpreting metrics, logs, traces and dashboards to distinguish a platform-wide incident from a user-, client-, model- or region-specific issue.
Confidence troubleshooting API-driven services, including HTTP errors, authentication, networking, timeouts, retries, rate limiting and streaming connections.
Hands-on experience supporting LLM-based platforms or services, with a working understanding of LLM APIs, including prompts, context limits, token usage, model identifiers and streaming responses.
Familiarity with public-cloud services, ideally AWS, and the ability to inspect containerised workloads using established tools and procedures.
Clear communication with technical and non-technical users, including concise incident updates, realistic expectations and well-documented escalations.
Awareness of access controls, sensitive-data handling and safe diagnostic practices, including avoiding exposure of prompts, credentials or confidential content in support records.
A methodical approach to troubleshooting, prioritisation and cross-region handovers

Nice to have:

Experience supporting AWS Bedrock or other managed model APIs.
Experience supporting AI coding assistants, API clients or developer workspaces such as Claude Code, Codex CLI, OpenCode, PI or Coder.
Familiarity with Grafana, Coralogix or equivalent monitoring and log-analysis tools.
Exposure to LLM gateways or proxies such as LiteLLM, or internally hosted inference services such as vLLM.
Experience troubleshooting containerised services on ECS or Kubernetes.
Familiarity with identity and access provisioning, particularly Okta, SCIM and application-level permissions.
Experience supporting multi-region services and working with globally distributed support and engineering teams.
Experience coordinating support cases with cloud providers or software vendors during service degradation.

Base salary range for this position is $150,000 to $220,000 per year.

QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.

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